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iPhone will not sync to Outlook 2007 after 2.0 & iTunes 7.7 update!

I've searched for answers everywhere and have found nothing! It shows thats it's syncing my contacts and calender but when I open Outlook nothing has changed. Please help!

BTW...it was the official 2.0 update!

HP, Windows XP

Posted on Jul 11, 2008 11:39 AM

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236 replies

Jul 18, 2008 2:41 PM in response to Maq

Same issue here. Outlook 2007, iPhone 3G, iTunes 7.7. Contacts sync (but take very very long - at least 45 minutes) and no chance to sync my calendar. Tried Mobile Me as a workaround, but it also does not work - neither contacts nor calendar gets synced - eventhough it is doing something. Looks like Apple is also hitting problems we always only associated with Microsoft. Pretty disappointing!

Jul 18, 2008 7:42 PM in response to Robbenisland

I had the same problem. I am running Outlook XP, iTune 7.7 and iPhone 3G 2.0 with XP SP3. Events (one-off or recurring) added on the iPhone will show up in the "Active Appointments" view but not in the "Day/Week/Month" view. AppleBruce's fix helped mostly (thanks!) But any incidences of the recurring events even after the CSV conversion would still screw me up. So I just deleted the recurring events and imported the one-off events to Outlook, did the sync per AppleBruce's instruction (thanks again!) and duplicated new recurring appointments from either my PC or iPhone. Now everything seems to be fine. It's not perfect but at least this way I had a starting point.

This definitely has something to do with recurring appointment in Outlook. I am guessing that something related to it changed from version to version of Outlook. So I wouldn't blame Apple right off hand.

Contact sync works OK (1,700 plus). Actual Sync is reasonable after I reset the sync history in iTune. Worst case is no different than when I sync a new playlist with lots of new songs.

I know we shouldn't be troublshooting something that's supposed to work right out of the box. But the world is not perfect and I for one still loves this thing with all its problems.

Jul 18, 2008 9:24 PM in response to KG17KG

I've been syncing Outlook and Google Calendar for a while now, so I'll simply look at the mobile Google Calendar web page for now until Apple provides a fix (I will NOT go through the shenanigans of modifying recurring appointments to possibly make things work).

Note, though, that the mobile Google Calendar is readonly.

What I really would like would be an iPhone app that syncs Google calendars/contacts directly with iPhone calendars/contacts, and I do mean plural since I have personal and corporate Gmail accounts--then I'd ditch Outlook in a heartbeat...

Jul 19, 2008 6:27 AM in response to jag2008

My problem is that "past" appointments no longer show in the day view, but they do exist in tha all appointments. It appears that each time I sync the iPhone goes back to the "past" appointments and changes them in some way. Doing an edit in outlook will cause the past entry to change on the iPhone - but it does not restore it on the day view in Outlook

I just added another dummy calendar and it did not correct the past ones. I will see if that helps going forward.

Jul 19, 2008 12:44 PM in response to AnthonySF

I hope I don't lose a lot of my new "best friends," but I finally gave up and returned my phone last night. I'm now back to my Blackberry, which works fine, syncs with Outlook, and plays nicely in the Microsoft world in which I make a living. I will definitely post any results I get from Apple, but with only 14 days to try out the phone and an upcoming business trip where I'll be out of town until the last of my 14 days, I decided I needed my life back. It took me 3 hours to return the phone to the Apple store - apparently, I'm the first person to do so, at least in the Washington DC area. It took me only 10 minutes to get my Blackberry back to life. I was also experiencing battery life that was so abysmal that the phone became non-functional for me. I'll now wait for the Blackberry Bold - but I won't get it on the first day again!

Jul 19, 2008 3:53 PM in response to Maq

Still no clues hot to fix sync issues with Calendar, need help... (Outlook 2003). Tried re-installing iTunes, Restoring iPhone factory settings, Removing syn history etc, but nothing works. I continue to see the events which were dated when i installed iPhone2.0 & iTunes 7.7. Any more ideas how to make this work?

Jul 19, 2008 9:36 PM in response to timeshifter

I'm having the same problem! I spent 3 1/2 hours at the Apple store tonight and they swapped out my phone. The store was closing, so they sent me home to restore it, and sure enough, the "Home" calendar got created again. When I open Outlook, there is no calendar called "Home". Please let me know if you get any resolution on this!

Jul 19, 2008 9:56 PM in response to db1234

I was having this problem, too. I took my Dell laptop and iPhone into an Apple store, and they found that the file Sync Services, a file needed for the sync to take place, could not be found by iTunes. The "genious" found the file and put it in a place where iTunes could find it. Of course when I got home, I got the same error message. But when I got the message this time I tried again and was able to restore my iPhone. Now I still have the problem of having 2 calendars on my iPhone, including the newly created "Home" calendar, and only one calendar in Outlook. Any entries on the iPhone in the "Home" calendar are missing from the Outlook calendar. Ugh!

Jul 20, 2008 11:09 AM in response to Maq

Here is additional debugging data for Apple. Try this:

- Create a new appointment (using a future date) on iPhone.
- Sync.
- As noted by many on this list, the iPhone-created appointment will not show up in "Day/Week/Month" view in Outlook, but it will show up in "All Appointments" view.
- In "All appointments" view, select the new iphone-created appointment, then press CTRL-C, CTRL-V, Del. This will copy and paste the appointment, and delete the orginal.
- Change to "Day/Week/Month" view, and the event will show up!
- Here's the odd part. Sync again, and the iPhone-created appointment will disappear from the "Day/Week/Month" view again!

Somehow, iPhone-created appointments are different from Outlook-created appointments, and the sync process reverts them to their defective state.

Jul 20, 2008 11:35 AM in response to Fearington

Oops, I see that my post above isn't exactly correct. To make this work, you have to have TWO Outlook Calendar views open: one in "Day/Week/Month" view and another in "All appointments" view.

After performing the CTRL-C, CTRL-V, Del step in the "All appointments" view , if you view the appointment in the "Day/Week/Month" view that you've already opened as a separate window, it will appear there.

However, if you use only one window (as in my original post), when you switch views via Outlook's View drop-down selection, the iPhone appointment will NOT show up.

And either way, it disappears again with regular use of Outlook.

iPhone will not sync to Outlook 2007 after 2.0 & iTunes 7.7 update!

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