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iPhone will not sync to Outlook 2007 after 2.0 & iTunes 7.7 update!

I've searched for answers everywhere and have found nothing! It shows thats it's syncing my contacts and calender but when I open Outlook nothing has changed. Please help!

BTW...it was the official 2.0 update!

HP, Windows XP

Posted on Jul 11, 2008 11:39 AM

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236 replies

Jul 20, 2008 8:56 PM in response to zzz2008

Here's some additional info. for anyone (hopefully someone from Apple...hello? anyone home??) working on this:

When I go into Oulook Active Appointment view, any appointment not showing up in the Weekly/Monthly views shows no recurrence in the Active Appointment table view. Yet when you open up the appointment and click on Recurrence it shows something very squirrely: a weekly recurrence pattern with no end date. When I then change the recurrence option to daily, end after 1 occurrence, the Appointment miraculously shows up in the weekly and monthly views, and THEN sync back (either through MobileMe or through iTunes) so that they show up on the iphone. I nearly missed an appointment tomorrow because it had disappeared in both Outlook weekly/monthly AND in the iphone.
*Apple needs to acknowledge this ASAP. Those of us who need calendars that actually hang on to scheduled appointments are finding ourselves with a worse-than-worthless piece of dreck.* My wife is right. I should get a paper daytimer. At least it does not lose appointments.

Jul 20, 2008 10:57 PM in response to ThadW

Well, I see Hanley's Apple guy didn't come back to him as promised (or if he did, Hanley didn't post it here).

And my AppleCare Guy didn't come back to me either.

Ho hum.

I am tempted to call AppleCare again but I'm afraid to try anything else in case I lose data. I really want to find somebody who has got a method that reliably works over time....

Any thoughts?

Jul 21, 2008 1:02 PM in response to Maq

It's been a week without being able to add anything to my iPod Touch without it "getting lost" in Outlook normal calendar view -- *VERY FRUSTRATING*! All was fine BEFORE the upgrades (iTunes and 2.0).
I've tried the hack of adding in appointments as recurring on that day that was previously mentioned -- it works if you make the item recurring for that day, just don't un-recur it or it's lost again, I've tried deleting and re-adding all recurring -- doesn't work, so I'm left with a *BUGGY iPod Touch*.
FYI -- I've noticed that syncing with Plaxo.com all appointments show up correctly, even the hidden ones. But the syncing doesn't un-hide them back to Outlook -- they still are hidden, unfortunately.
Sorry I can't offer any solutions, just another frustrated user hoping Apple will fix their mistake in a timely manner...

Jul 21, 2008 4:08 PM in response to Maq

Yet another one in the boat...no calendar OR mail sync on Outlook 2003. We're on an Exchange Server, but I'm trying USB sync, not wireless push. Contacts sync fine, although they take forever. I'm about ready to throw in the towel on this as a business device.

Does anyone have any elegant alternatives? I want to be able to use the iPhone's calendar versus retrieving one online. Is Outlook or mobileme the only way to sync the built in calendar on the iPhone?

Jul 21, 2008 4:41 PM in response to scdgoofy

I don't have any solutions for USB/iTunes syncing. I tried everything people suggested on the other posts and I kept banging my head against the wall.

However, this afternoon I gave ActiveSync a whirl and it worked!!!!!!!!! My lost appointment from last Saturday (maybe others?) even came back (not in time to help me on Saturday). Yipee!

If ActiveSync is an option for you, try it. It is cool. I'm back in business. I still think Apple needs to get the USB sync thing fixed pronto because it's just wrong to leave all of us with no calendars, etc. I'm also still having some other problems since the upgrade.

Jul 21, 2008 7:09 PM in response to GraveD_CH

Okay, I'm having this same issue in Outlook 2003. It appears I can receive appts from Outlook during sync, but my iPhone cannot place appts into Outlook, or so it seems.

For a test I made some new appointments on my iPhone calendar and synced. The sync process told me I was adding 3 new appointments. I accepted the changes and opened outlook. The appointments aren't there in the day/week/month view.

HOWEVER!

When I do a search in my calendar for the new appointments, I see them (try it by making some appointments with some funny words in the title like "smock")

So for some reason, the appointments and any alerts that are made on my iPhone are not appearing in the normal day/week/month view. I don't know how to make them appear in that view on my OUtlook calender... they're in there somewhere....

Jul 21, 2008 7:44 PM in response to Maq

I first followed the instructions listed on the macrumors site (involved resetting my sync history and updating my Outlook). Go to http://forums.macrumors.com/showthread.php?t=521263 to see the detailed instructions. I believe the newest Outlook is fairly recent.

Then I followed applebruce's instructions by copying my calendar into a csv file and then deleting all recurring events. Then I reimported my calendar. This makes your recurring events (like birthdays) into single events but I was able to quickly make them recurring again.

This seemed to work for me. Haven't had trouble since. Hope it helps.
Laura

Jul 21, 2008 8:30 PM in response to Maq

Just to make things a little more confusing, I found out this issue: try this to see if you can see the calendar items created on your iPhone in Outlook 2007:

In Outlook:
Go to View --> Current View --> All Appointments

Note that there are two "groups" of "Recurrence: (none)" items. Scroll through the first group (it will start with the oldest date and move to the most recent).

If your problem is like mine, you will see a SECOND group of "Recurrence: (none)" items below the first one that will contain all of the items created on your iPhone that were synced to Outlook.

Here's where it gets strange: some of the items will be visible in Outlook's Day/Week/Month view (with or without AutoPreview) and some of them are not viewable. I had originally assumed that the ones I created on my iPhone after upgrading to Firmware 2.0 were the ones not showing in Outlook, but this is not the case as there are many items I created on my iPhone before 2.0 that are no longer showing in Outlook.

I can't come up with any connection except that the upgrade to iTunes 7.7 and Firmware 2.0 definitely broke it. I have a Gen-1 iPhone (though it seems to affect EVERYTHING in the iPhone/iTouch library of products).

I've even gone so far as to create new calendars in Outlook and then drag the items from the second recurrence group over to the new calendar. These items STILL do not show up in the Outlook Day/Week/Month view. How is the iPhone/iTouch attributing the calendar events it creates to cause this?

OH!!

And another thing: if I create a recurring calendar item on my iPhone, it DOES sync. It just doesn't seem to be syncing unrecurring items.

Seriously. What the heck is going on here and why hasn't Apple fixed it, yet? It's going on two weeks, people!

Jul 21, 2008 9:47 PM in response to Maq

Good observations IRX.

I think this issue mostly has to do with the format of the appointment created on the iPhone. Outlook seems to have trouble dealing with it properly, so both companies are to blame here.

I did an experiment. First, I created an appointment in Outlook. Then, created a similar appointment on the iPod. Finally, I created a reoccurring appointment on the iPod. To examine the differences, I exported all three (from Outlook) as a CSV. The differences: Appointments created on the iPod have a LOW priority and no value set for the Private field. The Outlook appointment has Normal priority and FALSE Private field. There is no difference between the reoccurring and standard appointments created on the iPod.

I tried changing the priority level to high in Outlook for the non-reoccurring iPod appointment. The appointment appeared in the Day/Week/Month view, but when switching to another view, it disappeared again. The reoccurring appointment is always displayed in the Day/Week/Month view. All appointments are visible in the All Appointments view, so syncing is successful. Another nuance, I cannot right click on appointments created on the iPod. The others produce a context menu.

These are the facts, gentlemen.

Apple clearly isn't creating appointments in a way that Outlook can properly understand and Outlook is too particular (or non-standard) in its requirements. The lack of a well-understood, common format and communication protocol is causing pain for everyone. We've been to the moon and sequenced the human genome. Why is sending 120 bytes from one device tethered to another so problematic.

Jul 21, 2008 11:56 PM in response to TomB127

Well my Applecare guy called back and thanks to advice on this site and others has said this is the best they can suggest till Apple/MS get this thing sorted....

When setting up appointments on phone, set them all for recurring, with the end date same as start date. Then they do sync through to the right view on the calender on Outlook.

Not ideal, but it works. I am now sorted - hurray!

Jul 22, 2008 1:17 AM in response to Maq

I can confirm that the above definitely works for me and after going through all the appointments on my iPhone and making the reccuring it does sync to outlook correctly. However I hope Apple note that this is a workaround not a solution. I hope that a proper fix will be avaliable soon as I do not want to be having to do this every time I make an appointment on the phone.

Jul 22, 2008 3:11 AM in response to fingertapper

Been following this thread with interest as I have similar problems. Interested in this repair. My iphone, purchased last week, only has a 'repeat' choice for appointments, the repeat can be set for daily, weekly etc. I wanted to set the recurrence accordingly but don't seem to have that option. I also therefore don't have start and end dates.
Any advice??
Thanks

iPhone will not sync to Outlook 2007 after 2.0 & iTunes 7.7 update!

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