Cannot connect to iTunes music store

Update: I still can't get to the Music Store, but I've confirmed that I CAN update podcasts.
(Podcasts don't go through iTMS - they download from the content provider) I manually added a podcast, the stuff downloaded - (but iTunes won't 'update' to get new listings from iTMS for other podcasts)

What's this tell me?
My iTunes is working fine connecting to and downloading non-secure (aka non iTMS) content.

its not rogers, be serious. i am having the same problem and i have timewarner.

how can an isp make you not buy itunes music? the whole thing is ridiculous.

if you can buy at ebay, amazon and paypal, like i can, you should have no problem buying a stupid mp3 song from apple with rogers or any other ISP. i'm getting tired of hearing excuses for this company's products. it took me 5 days just to get the darn itunes installed because i had installed a previous version. they wanted me to call dell (!!) and i had to fix the problem myself. do you realize how many people here have the same install problems?

leave rogers alone and press apple to fix this problem. there is no reason for this. what is the most ridiculous thing to me is that given how many people are experiencing this problem as well as install issues, i can't find a single statement or solution from apple? it's as if they are beyond it.



Windows XP

Windows XP

I have to agree with cheekytr. It ain't Rogers. I have Time Warner and they insist it is Apple's problem.

I have tried everything and no results.

Frustrated in nyc.

ts not rogers, be serious. i am having the same problem and i have timewarner.


YES, I read that when you typed it in the OTHER thread too.
I am TRYING to figure out this problem, and if I can rule things in/out then I am closer to solving it.

I have been in EXTENSIVE contact with Apple - lots of useless emails. I've called them, too.

how can an isp make you not buy itunes music?
It would be VERY easy to do. Block traffic to a domain? Throttle packet-traffic for known software (a la BitTorrent?) It's extremely easy to do. I know they wouldn't do it on purpose, but it could be a technical error.

I know, you have the same problem. I'm sorry for that. I'm trying to figure it out too, okay?

You sound pretty angry and frustrated.
Take your own advice, take it out on Apple.




Shuttle/Intel/clean/FireFox... blah blah Windows XP Pro

Being as what seems to be a majority of people that are having the problem are Rogers' users from southern Ontario...and the problems coincide with Rogers doing some new maintenance changes makes it a pretty easy target. As I've said before, i can no longer connect to Limewire either and I know its the same problem.

I to live in Cambridge and I can't connect to itunes on 3 computers. I contacted rogers and they said it wasn't their problem but then they said that it is apple that is blocking my ip address ant thoughts?

You sound pretty angry and frustrated.
Take your own advice, take it out on Apple.

great idea. have any idea how i can do that without paying $50? tia.


Windows XP

great idea. have any idea how i can do that without paying $50? tia.
YEAH, lots.

Don't buy their products anymore. Don't use their music store. Email them, and CC all of your friends and local politicians, telling them why you won't spend any more money with them.

OR, if you're not going to do that, post useful messages here. Try and help other people with the problems they are having. You can still be mad at Apple and be decent to other people in here.

In my case, sure I'm frustrated.
Apple needs to know that I've 'sold' several friends and family on iPods and the iTMS, as well as iBooks and Powerbooks.
They need to know that I need a new iPod, but this mess with iTMS is making me shop around.
They need to know that I bought 2 "Compact Discs" today - the first in a year, because I can't buy music on iTMS.

They've already lost revenue from me (and you, and everyone else that can't shop) and they're losing more every day - not only lost iTMS revenue, but word of mouth and email.

DOCUMENT the iTunes failures. Call billing support. Call Apple Care. Email them both. Call a local "Apple Store". If you want it fixed, take some responsibility.

Or don't.
Go buy a different portable music player. Use different software. Buy your music somewhere else.

Apple's not in business to make you and me happy, they're in business for MONEY.
They're losing some right now.

...you asked for my ideas.

Jesse

Shuttle/Intel/clean/FireFox... blah blah Windows XP Pro

A tech from Rogers just phoned me back. He said that they are starting to get alot of calls about not connecting to itunes music store. He stated that its not just rogers but also cogico to. He said that there is a report open on it and that there is also a ticket on it. He would like me to send him a trace route to the music store. Does anyone know the ip address or the url of the music store.
Larry

I'm not sure but I think it's

phobos.apple.com
17.250.236.65

There's also
phobos.apple.com.edgesuite.net
(don't know the IP, and can't tracert it)

This info is from Apple's support pages re: firewalls - those domains must be 'open' in your router/firewall settings.

Please keep us updated, I haven't heard back from Rogers yet.

Thanks,


Jesse

If I can take my laptop to a friend house who is on sympatico and connect to ITMS with no problem, you say that it is not rogers! I'm not to sure of that.

I just wanted to let ya's know, I am another rogers.yahoo customer that hasn't been able to connect to IMS for a week or so. I also called rogers and they said they have never heard of a problem and wouldn't start a repair ticket, I told him to )(&*()&^)_( and I am so sick of rogers bull crap.

I emailed Rogers last night.
I just got off the phone with them.
I told them the whole story - and how I ended up at these forums finding other Rogers' users unable to connect.
He wrote it all down on my account, did NOT open a ticket yet. I told him to wait until they reply to my email (at which point I'll get an 'event number' or something.

He said they'll def. want the tracert, which on my tests makes it WELL out of Rogers network. I told him I think the problem is at Apple (as Deb has confirmed) but I need to be sure Rogers isn't restricting/throttling any access on secure ports to the iTMS.

He confessed he's a low-level tech, but that the upper guys would know.

I'll wait to get the email reply.
If you call back, ask them to write down your call details. Then ask them to ask their colleagues if they've heard about this problem. Get 'em talking!

He also suggested that Rogers Tech would likely contact Apple Tech if it is unresolved - that surprised me, but that'd be good.


Good luck,

Jesse

Jesse,

We may be getting blocked on Apple's site, but this only started happening to me after I got a new IP address from Rogers.

One of the many discussions I've had over this with Rogers had the tech checking my new IP address online against a database of known spammers.

Are they maybe aware that some of these new IPs are causing problems for clients? If these addresses were previously used by spammers, why did they give it to me?

JGAM

Are they maybe aware that some of these new IPs are causing problems for clients?

I just talked to another Rogers tech.
He said they are investigating this problem - he thought it was related to the 70. .*. series of ip's, but mine is 69. .*..

He said so far most calls have come from west of Toronto. He also said that anyone having this problem should call in- it will help.
Finally, he requested all info (tracert logs, ip address, description of errors) be emailed to internetsupport@rci.rogers.com

I'm just glad they're investigating - this is the second tech that suggested Rogers will be contacting Apple about this.

Jesse