Cannot connect to iTunes music store

Jesse,

I agree, the more people who call in the better. I've now called 4 times, each time I've been told "we're not aware of any problem".

I've also sent 3 emails containing tracert logs, errors etc.

I'm beginning to get a little cynical. Let's hope Rogers does SOMETHING. Even if it means just admitting there is a problem, instead of techs telling me for the last 3 weeks, it's my problem.

I've also sent an email tonight to the Rogers Communications Director, she said she would also have someone look into it.

I've emailed several times, though I have not heard anything back yet from Rogers. I gave them the link to the forum thinking some tech might actually look at it.

Hopefully something will be done, though I fear i've forever lost limewire 😟

Chuiquita banana, you are a star! Thank you so much for making that solution available to the rest of us here. I was unable to connect to the Music Store for three weeks, and, voila, once I tried your fix (by chaning that host file), I was able to get in again. I was just about to give up on iTunes and sell my iPod, but you came to the rescue, something Apple itself didn't do. You have made my day and done a good deed. Thanks again for your help. I really appreciated it.

and I am so sick of rogers bull crap.

you think rogers is supposed to look into why you can't purchase music from itunes? that is ridiculous. apple itself isn't even helping us.

i can just hear it: "hello rogers?, i can purchase from ebay, amazon, paypal and every other single site on the internet, but i can't purchase mp3's from apple. could you please fix your site pronto"?? that is funny.

Windows XP

First of all, it's not just about not being able to buy things from iTunes, we can't access the store at all. So we can't access any of the free things as well.

Secondly, Paypal, Ebay, etc. are all done through internet explorer which currenty has no problem, iTunes connects via its own program which seems to be blocking Rogers IP (or vice versa).

Lastly, it's not just iTunes as there are other programs that connect through a browser that is not IE or FireFox(ie. Limewire) that are no longer connecting as well.

Being as this all coincides with when Rogers started changing the IP's...it makes a lot of sense to blame them.

no it doesn't make sense to blame them. i am with time warner and have the same problems.

the most ridiculous thing here is that people expect rogers to fix their problem with itunes! come on, lets get some perspective here.

even IF it is rogers fault, which i highly doubt since i have time warner, IT IS APPLE'S RESPONSIBILITY TO FIND OUT WHAT THE PROBLEM IS AND GET ON THE HORN AND GET IT FIXED BECAUSE IT IS THEIR PRODUCT! if you can't even get apple to get to the bottom of it (and it is their software and they know how it works), why get bent out of shape about rogers?

and furthermore, EVEN IF this is affecting rogers users (which again i doubt since i have time warner), who is to say that it is THEIR fault and not apples??? ever think of that? are we, as users who paid $300 for an ipod, supposed to go on elaborate investigations as to where the fault lies when we don't even have the source code???? where is the page on apples site guiding us with this issue??? or i guess maybe you think rogers should have a page on their site for this?

someone in this thread back in sept mentioned something about 70.x.x.x ip addresses. i have one of those. don't know if that is anything or not.

i wish people would stop looking to other companies to fix their problems with apple software and start demanding that apple get to the bottom of these problems. if you really want to see a nightmare, go to the installing itunes forum.

Windows XP

Windows XP

I understand what you're saying, but it's way too much of a coincidence that this all coincides with Rogers changing our Ip addresses. Your problem and the Rogers problem may be different. To have this many people on this forum all from Southern Ontario and using Rogers, seems way to odd for it not to be a Rogers problem as well. What needs to happen is Rogers and Apple need to get together on the issue.

again, even IF it is rogers users and not others who are having this problem, why assume that it is rogers' fault and not apple's? maybe the apple software isn't following certain standards.

my point is that you paid a lot of money to apple for their product. it is THEIR responsibility to look into the problem and tell us what the problem is, NOT ROGERS'!

if these threads are any indication, some people have this problem going back to late Sept! do you see a page on the apple web site for this??

it is the same thing with their install problem. even though i could uninstall and install realplayer, acrobat, winamp and even a video recording software, they told me to call DELL! to fix "their" problem because I couldn't install itunes after having successfully installed it a week prior. can you imagine that? call DELL? go to the install forum and you'll see, much like this problem, many people having install and upgrade problems and trying to fix them on their own. it is pathetic.

Windows XP

Well i think a lot of people are going after Rogers and Apple. I've emailed both often, and just seem to be getting nowhere. Unfortunately I'm not tech savy so I'm just hoping someone on here gets an answer to share 😟

Just to let you guys know my problems are listed below when I use iTunes via Rogers

Audio Streams - Constantly rebuffers due to network stalling, normally cannot listen to ANY stream for more then 1 minute, no matter the quality.

Music Store
1 - Is oftan very slow to respond and oftan will not respond
2 - Downloads will start then suddenly stop, the downloads may resume but normally will not for 5 or 10 minutes.

I am located in Ottawa and have a 24. Ip address.

I am currently at school (carleton university - who is connected through Telecom Ottawa) listening to an audio stream through iTunes WITH NO problems what so ever. I have been listening to it for over 30 minutes now, the same stream which at my house will cut out after 1 minute. I also have been browsing the music store and previewing songs with extreamly fast results and no inturuptions.

I'm sorry but it seems like rogers has done something that isn't properly communicating with Apple. It is possible that Apple did something that didn't react well with rogers, but since the majority of the people with the problem are rogers customers, I think it is something rogers has to fix, not Apple.

well you can think what you want, but you have no evidence or reason to assume, even if all those affected are rogers customers, that it isn't the apple software that is the culprit. if rogers is doing something that is conflicting with itunes, it doesn't mean that rogers is at fault, it could be itunes.

the more important point is that, regardless of fault, you bought an apple product and you should be able to rely on them to let you know what the problem is. that is too simple to discuss further.

you can't call up companies and ask them to look into why itunes isn't working on your computer when realplayer and everything else you have running works. you just can't. maybe it IS your ISPs fault, but darnit, let apple figure it out. THEY wrote the software and they are the one's who took our $300. again, not faulting them or saying it is their fault, but totally faulting them for being nowhere to be seen on this and the installation issue.

Windows XP

My evidence is what I had just previously written. Every rogers customer I know of is suffering the same symptoms that I am when using iTunes. And again, using a different ISP, iTunes works flawlessly as it once did with rogers. Why would Apple have to call rogers and ask them what is going on. Apple provides us with a program that connects to their service that functions properly on any other ISP, other than rogers and apparently time warner.

I am not aware of these problems myself as I don't use these programs, but apparently other programs have been affected.
BitTorrents
Limewire
Other P2P programs.

As previously stated, I'm having problems with both I-Tunes and Napster to Go over Rogers. After an extensive session with a Napster tech, they unequivocally stated the problem was with my ISP (i.e. Rogers).

I believe Rogers is currently putting a VOIP system in place. Others, such as Time Warner in NYC may be doing the same; it is possible the systems come from the same vendor.

VOIP systems give preferential treatment to phone calls; they may substantially increase the delay of non-calls until the servers time out.

If this is the case, Rogers certainly will not want to admit their service has become inferior because of their VOIP activities, and I doubt anyone will get any satisfaction for some time.

This is of course all speculation, but much of it explains what is going on, and as Aurthur Conan Dolyle stated (or was it Einstein?), the simplest explaination is usually the correct one.

In summary, Rogers is the only one who can shed light on what is happening, and this may only happen if everyone contacts them as often as possible preferrably over the phone.

cheekytr wrote (again, and again)
well you can think what you want, but you have no evidence or reason to assume,

Cheekytr,
Everyone on here that has mentioned Rogers has contacted Rogers. SOME tech's at Rogers are acknowledging the problem. If we get enough people reporting this, maybe we will get it fixed.

Maybe enough of us will bug Rogers into FIXING this problem (if it is their problem) or bug Rogers enough into contacting APPLE and having them fix it.

Did you try any of the suggestions I made, as you requested?
Have you contacted TimeWarner?
Have you emailed TimeWarner your tracert?
You can make as many repetitive posts on here as you want, and it won't help anything.

You are absolutely right - Apple should be helping us.
They're not, it seems. So your choice is to try and fix it, or keep typing your swill in here.

let apple figure it out?
And just sit back while it doesn't work some more?
COME ON MAN, go to an Apple store and tell them.
Call Apple Care.
Call TimeWarner.

If you don't let them KNOW it' snot working, how will they know?

Jesse
(typing ANOTHER email to Apple's "customer service", who, invariably, will reply with a link to this web page for the 5th time.)

Maybe enough of us will bug Rogers into FIXING this problem (if it is their problem) or bug Rogers enough into contacting APPLE and having them fix it.

fine, go ahead and pursue rogers, just don't go on like others have assuming it is their problem or complaining if they don't have the time to find out why your itunes doesn't work or why you can't get apple, whose product it is, to tell you what the problem is.

Have you contacted TimeWarner?

And tell them what? That my computer is fine and fast, that I can use many pieces of software all day long and work from home, BUT that when I try to buy an album from itunes my shopping cart says "contents changed" sometimes and other times says "album not available" and other times says "server cannot be reached"? Perhaps I should call DELL instead, or my landlord?

COME ON MAN, go to an Apple store and tell them.

I think I'll just buy my music from Amazon. I'm sure I can buy stuff from there.

If you don't let them KNOW it' snot working, how will they know?

Maybe they could read this forum? or get the hint from the many emails they received on this including mine? Oh yeah, don't forget to empty your shopping cart!!

Listen, I'm sure we are all frustrated, but it really bothers me to see so many people here trying so hard to fix these problems when the company itself seems to not care one bit. And pardon me for the bad attitude, but if you only knew what I dealt with to get itunes reinstalled on my reference windows xp sp2, you'd know that I've already spent way way too much time on this.

Apple's product and interface are very nice, there is no doubt about that. BUT I thought they had great customer service and I don't think I am exaggerating by saying that in my experience their customer service is THE worst that I have ever seen, by far, and I have dealt with all sorts of companies from device drivers to tax software and everything in between.






Windows XP

Windows XP