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Carrier settings update won't install

After I click install I get the following message:

"iTunes could not update the carrier settings on your iPhone. An unknown error occured (0xE8000001)."

Carrier is SoftBank, Japan.

MacBook, Mac OS X (10.5.4), iPhone 3G, 2.0.1 (SoftBank, japan)

Posted on Aug 4, 2008 7:51 PM

Reply
83 replies

Aug 5, 2008 6:39 AM in response to Liski

A painful restore fixed it for me - at least initially. After the restore I was able to successfully download and instal the carrier update without an error message. The only problem is that my newly unlocked iPhone no longer works with my wife's SIM so is, presumably, locked again! I'm on Optus, in Australia.

To make matters worse, upon my next sync the carrier error message came again.

Aug 5, 2008 9:40 AM in response to Erik Johansson

Same problem here in Hong Kong!

However, today my sister got a Brand New 8GB iPhone3G, when i helped her update to the new firmware right after she picked up the phone. The NEW Carrier was FINE for her.

Since we are both with the same Telecom company and using the SAME computer to do this, i have no clue why her's work and my dont.

I also tried restoring the phone but it only worked BEFORE i restore the backup image, after the backup image restore completed this 0xE8000001 error for Carrier setting appears again.

Aug 5, 2008 10:01 AM in response to Erik Johansson

Okay, i tried everything and as a last option to do a total restore without using a previous backup. But the error ist still here. So we better be patient, it seams that this has nothing to do with the data on the phone. *Other threads on other forums said a total restore should solve the issue - for me it did not!*

Aug 5, 2008 10:15 AM in response to Erik Johansson

Same problem, Orange Switzerland.

OK, some thoughts to the matter:

-> People who upgraded iPhone OS (including me) have this issue.
-> I remember having had this option (install updated carrier settings) once in the past, it worked.
-> So after the update to OS 2.0.1 the Carrier update appears again.
-> Someone earlier in this thread mentions that this carrier update is the SAME as an earlier installed carrier update.
-> People who RESTORE their devices seem to be able to apply the carrier update.

My thoughts (I cannot confirm, just thoughts):

-> It looks like there is ONE version of the carrier update for most telcos right now (see above).
-> You take a NEW or a RESTORED iPhone (=no carrier update installed)
--> applying the carrier update works.
-> You install the carrier update and THEN apply the OS update to 2.0.1
--> now, the already installed carrier update shows up again.
--> iTunes tries to install it, but it's already there -> Error (0xE8000001)

I may be wrong, but I won't worry about this error for now.
The thing about it being the dock's fault is classy 🙂

-Sascha.

Message was edited by: TechPreacher

Carrier settings update won't install

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