Bluetooth Headset mic records static sound only

Hi Everybody.

I see there are some posts here that talk about difficulties using bluetooth headset on a Mac. I just wanted to outline my own specific issue in hopes that someone had the same experience and have a solution.

I have a MacBook Pro (current line) which I have tried to use a bluetooth headset with in order to use for Skype calls. First I tried using the Sony Ericsson HBH-PV703 which paired without problems and I can hear audio just fine. However, the mic does not record my voice, it gives off this strange static sound that beats periodic. I thought this was due to using a cheap headset so I decided to get a nice one. I got the Jawbone 2, but same thing happens. The audio comes out clear, but static on through my mic.

This is not a Skype issue, because I can easily record the static sound through Quicktime pro or I can just observe the sound with the Sound Input system preference.

Anyone else experience this?

Thanks.

MacBook Pro 2.5GHz 4GB RAM, Mac OS X (10.5.4)

Posted on Sep 2, 2008 5:12 AM

Reply
143 replies

Apr 22, 2009 10:10 AM in response to mud(tm)

Can't beleive this is not resolved yet.
I have the same issue with my brand new Mac Pro and a Jabra headset.
Headset worked fine on my old G4 450 Mhz OS 10.4.5 at home and will not work with the new Mac Pro. I called Apple tech support and tried to explain the issue and point them to read these posts.
My conclusion is that they do not really care to read this.
I was patient and was thinking to let them resolve it their way - if there is one....
I let them uninstall and reinstall my bluetooth drivers... - problem was still there. Finally they had me reinstall the whole operating system from the original disks, re-applying all upgrades and reinstalling hardware and software I use. That wasted 2 full hours of my day - and of course the problem still persists. Last resort they advised me to bring the computer to the Apple store and have them check it out. It is clear to me from all previous posts that it is not a hardware issue but maybe the phone support people are just contractors being paid by the time they spent on the phone and not by resolved incidents - not sure. They only tell you to reset the PR ram, start with extensions disabled and reinstall software but they really do not know much more.
The embarrassing thing for Apple is that I have a PC laptop in my office as well and if I use the headset there it works perfectly. What is up with Apple? Do they only want to sell I-phones in the future? C'mon Steve... put your people to work. This should be such a small issue to solve...

May 15, 2009 9:53 PM in response to mud(tm)

I can also confirm that 10.5.7 has addressed and resolved this issue.
If you haven't already updated to 10.5.7 you should do so to fix this problem.

So far it is working for me with both a Motorola H670 and a Plantronics 320 headset.

If you have already updated to 10.5.7 and it is not working, I'd suggest downloading the Combo update instead. This tends to work more reliably sometimes than the Software update version.

While I'm glad to finally have this problem solved, it's still frustrating to have to have waited nearly 18 months for a resolution!

I can only hope that 10.6 (Snow Leopard) doesn't reintroduce these issues!

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Bluetooth Headset mic records static sound only

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