Syncing error 13014

Question

Syncing error 13014

Hi....I just did the new update for iTunes and when it was finished I tried to sync my iPhone 3G and I keep getting the message, "The iPhone cannot be synced. An unknown error occurred (13014). Any suggestions? Thanks.

MacBook Pro, Mac OS X (10.5.5), iPod 160gb, iPhone 3G

Posted on Oct 3, 2008 5:34 AM

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Answer 1

Oct 3, 2008 6:14 AM in response to Kimberly Billings

I had the same problem, except the 13014 message went away, however now I have no error messages....the sync says OK....but there is no update to the iPhone. In other words since the update there is no error message and no sync with the iPhone.

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Answer 2

Oct 3, 2008 6:16 AM in response to Kimberly Billings

Bump!

exactly the same problem here. Also a 13014 error during syncing.

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Answer 3

Oct 3, 2008 6:49 AM in response to Dennis de Reus

my specs: mac pro quad 07 model with iphone 1st gen

the error occurs but the phone synced properly.

its just annoying that it still shows up after a successful sync...

what doesnt sync for you on your iphone 3g?

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Answer 4

wolrah

Level 1

30 points

Oct 3, 2008 7:27 AM in response to Kimberly Billings

Same thing here with an old 4GB 2G model. 2.1 firmware, iTunes 8.0.1 updated last night.

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Answer 5

Oct 3, 2008 7:53 AM in response to Kimberly Billings

no error msg here, or at least i havent waited long enuf to get one, but i went to sync some new songs onto my phone, itunes said DOWNLOAD YER UPDATE GOOBER, and i said NO(as i was on 7% battery), and went to sync
it got to AMBIANCE app, and just sits there forever
itunes locked up and i had to force quit it
at which pt i plugged in, updated itunes, and reset
tried to sync again
same thing
i cant get it to sync now!
this was before & after the itunes update. tho only starting this morning, random.

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Answer 6

Oct 3, 2008 8:08 AM in response to Kimberly Billings

Yeah this just started happening to me too.
It backs up my iphone, says it's syncing address book...mail etc and then when the bar says "syncing - - - - -'s iPhone" it comes up with the error message.

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Answer 7

Oct 3, 2008 8:11 AM in response to Kimberly Billings

I'm having the same error occur. I got it the first time last night right after updating to iTunes 8.0.1. It went away after trying to sync a few times, but has returned this morning.

I get the same error: "The iPhone cannot be synced. An unknown error occurred (13014)".

I have iPhone 2.1, iTunes 8.0.1 and OSX 10.5.5

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Answer 8

Dan Bell

Level 1

35 points

Oct 3, 2008 8:11 AM in response to Kimberly Billings

I am having the same error this morning - only after installing iTunes 8.0.1 - thanks Apple!!

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Answer 9

Oct 3, 2008 8:16 AM in response to John Pettit

I have found that if you quit iTunes and then resync it does work (which is what i did last night). I'm fairly confidant that the error will return shortly, but it has allowed me to sync.

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Answer 10

Oct 3, 2008 8:22 AM in response to Kimberly Billings

hi! just updated itunes and it seems i have the same problem as many other iphone users in that i repeatedly get "error 13014" when syncing. i'm trusting that apple with fix this asap.

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Answer 11

Oct 3, 2008 8:41 AM in response to Kimberly Billings

Same here. Installed 8.0.1 last night, and this morning iPhone syncs, but with this error message right after, and it keeps popping back after I click OK.

Message was edited by: dennisuello

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Answer 12

matmay

Level 1

0 points

Oct 3, 2008 8:41 AM in response to Kimberly Billings

I ran Cocktail (to fix the permissions) and restarted the mac and the iphone and the problem was solved.

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Answer 13

Oct 3, 2008 8:43 AM in response to Kimberly Billings

Same problem here. :^/ Error 13014. No sync. Bummer.

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Answer 14

Mk Gonda

Level 2

375 points

Oct 3, 2008 9:51 AM in response to Kimberly Billings

It appears to sync properly. It just warns with error message at the end.

Same exact message as everyone.

It seems to be systemic problem with new release of iTunes.

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Answer 15

sblevins

Level 1

0 points

Oct 3, 2008 10:08 AM in response to Kimberly Billings

I seem to have fixed mine by going into preferences and deleting all my backups, restarting iTunes and then syncing. It is working 100% now.

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