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Error 0xE8000065

OK so I was on 2.2.1 on my iPhone with iTunes 8.1.1 and everything was ok. I updated to 8.2 and updated my iphone to 3.0. At first itunes displayed a message saying my iphone was detected but couldnt be identified properly and said to disconnect and reconnect. I did so and now it says "iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065). And everytime I unplug and reconnect iTunes displays this message, and sometimes it doesnt even recognize my iPhone. My pc recognizes the iPhone as a Camera(??) but iTunes does nothing... I also pluged my 1G iPod Touch and the same message is displayed... Can someone help??

Dell Latitude D510, Windows XP

Posted on Jul 20, 2009 11:39 PM

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Posted on May 9, 2017 6:27 AM

This has been happening to me for a few weeks. Same error. Today after it happened again, I unplugged my lightning cable from one USB port in my computer and put it in a different port.

iTunes opened just fine and went through the backup process flawlessly.

Can't say why this fixed it, but it did.

224 replies

Mar 7, 2012 12:01 PM in response to SupraPR

Hi team - guess what this is simple.. I just read all of the stuff everyone went through. Change your cable connection or buy a new one that is a apple one. I had the same issue, with a cable that is either old, not congruent, corroded, heck I don't know. Bought a new one, and it works fine.. Let me know how it goes.. Take care and good luck..

Mar 18, 2012 12:30 PM in response to SupraPR

Hey guys,

We had a similar problem with one of our company phones and fixed the error by doing the following:

1. Open the "Device Manager" on your computer

2. Uninstall "Apple iPhone"

3. Re-install iPhone by dis-connecting and then re-connecting the iPhone to the computer

4. Download latest version of Itunes

5. Open windows "Control Panel" > "Uninstall or Change a Program"

6. Uninstall Itunes from your computer

7. Make sure that the iPhone is plugged into the computer

8. Install Itunes using the latest version you downloaded earlier

Once Itunes has finished installing, make sure that you select "Start Itunes after closing installer" and your iPhone should then show up in Itunes with no error messages.

We know that this process may take some time, but hopefully it will work for you guys as well.


All the Best!

The SimpleConcept.ca Team

Mar 21, 2012 4:36 PM in response to SimpleConcept.ca

Not a techie here. Just wanted to say I have everything Apple and everything is up to date. I get that message lately, on the iMac, actually I think since they changed the phone OS, but...everything still syncs...even though the message keeps coming up. Don't know...it's annoying.....and I've always had issues trying to sync my calendars...that's super annoying.

Error 0xE8000065

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