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SupraPR Author

Level 1

29 points

Error 0xE8000065

OK so I was on 2.2.1 on my iPhone with iTunes 8.1.1 and everything was ok. I updated to 8.2 and updated my iphone to 3.0. At first itunes displayed a message saying my iphone was detected but couldnt be identified properly and said to disconnect and reconnect. I did so and now it says "iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065). And everytime I unplug and reconnect iTunes displays this message, and sometimes it doesnt even recognize my iPhone. My pc recognizes the iPhone as a Camera(??) but iTunes does nothing... I also pluged my 1G iPod Touch and the same message is displayed... Can someone help??

Dell Latitude D510, Windows XP

Posted on Jul 20, 2009 11:39 PM

Top-ranking reply

I am Kris W

Level 1

4 points

Posted on May 9, 2017 6:27 AM

This has been happening to me for a few weeks. Same error. Today after it happened again, I unplugged my lightning cable from one USB port in my computer and put it in a different port.

iTunes opened just fine and went through the backup process flawlessly.

Can't say why this fixed it, but it did.

View in context

224 replies

edgey642

Level 1

0 points

Feb 7, 2010 5:43 AM in response to maciver

I have the same setup but I'm new to tinkering in the BIOS menu and haven't got a clue where this C-State is, Thanks in advance

loubilbo

Level 1

0 points

Feb 7, 2010 10:01 AM in response to edgey642

Hello, I've got an ASUS M60J laptop and I don't find any bios update nor possibility to activate C-STATE?...
Can you help me ?
I don't know what is my chipset on my motherboard either?.

itsme13

Level 1

0 points

Feb 9, 2010 12:44 PM in response to SupraPR

hi there everyone, here is my problem. i have a 2g (unlocked,jailbroken) iphone and a 3g normal iphone. i want to restore the 2g back to factory settings but it wont open up itunes. i get this error too, only on my 2g though my 3g will open itunes and sync the phone no problems. so can someone please help me figure out how to restore my iphone?
thank you

Feb 14, 2010 4:24 PM in response to ninintothevoid

I have win7 i5 2.65 and i found this to solve the problem of the error 0xe8000065.

Feb 15, 2010 11:38 PM in response to Divangou

I cant find the 64bit either. did you find it?

Nosto

Level 1

0 points

Feb 17, 2010 10:52 PM in response to carbella313

"The solution I found is connect your Iphone to your computer.
Just let it work out it's routine (you probably will get the error again).

Than: switch off your Iphone and restart it without breaking the connection.

Everything should work again properly..."

Feb 22, 2010 7:30 AM in response to Nosto

This Solution helped me.

Ituned would start to Sync, then give me the 13016 Error. then I noticed the MTP USB Device Error. Tried the unsysncing of the music, etc. Went to My Comptuer to backup the Pictures and noticed that iPhone was not there.

My iPhone wasnt recognized by the OS and it gave me an error about “Unable to install MTP USB device”. The fix is to go into the Device Manager, Uninstall the “Unknown MTP device” and scan for hardware changes. Windows 7 enumerated the devices and recognized the iPhone without any issues.

I'm Syncing again...

Feb 25, 2010 3:06 AM in response to scooter133

I have also run into this error resulting from plugging my iPod touch into the usb port on the right side of my m15x. If anyone here uses an Alienware, I've found that plugging your usb connector into the left side usb port solves this problem. I wish i had known this before, it's been over 2 months since I've updated my iPod and spend over an hour on the phone with apple support trying to fix this problem (which they suggested that I uninstall iTunes and then reinstall it...) Apple needs to look into this problem and find a solution for it through an update for iTunes or the iPod itself. (HINT HINT)

----Hope this helps!

Mar 7, 2010 11:16 AM in response to SupraPR

I found the ANSWER! I was using a generic Iphone cable to connect to the PC, and I was getting the SAME error code. I switched to the WHITE iphone cable that came with the phone, and it worked! Let me know if this solves any of the errors you all may be getting. Thank you.

-Angie

Mar 10, 2010 9:22 PM in response to SupraPR

I have a Toshiba. Windows 7. (had Vista) I got the error on both OS with my 3g iphone. I just found a really simple fix for it. I went back to my old iphone cord that came with the phone!

I had bought another cord that was longer, apparently it made the error. I noticed it didnt do it all the time when I plugged my phone to my computer. But I just realized it when I read someone else have a post similar to this. it could be as simple as the cord!

I just synced my phone again (for like the 5th attempt today) and the last time I used my old cord, and it worked!!!)

Mar 14, 2010 2:26 PM in response to SupraPR

i have windows vista 32bit and got this error i unplugged my ipod touch cord then plugged into another usb port i now can not use one of my usb ports for any of my usb devises but i can now sync my ipod.

Message was edited by: darkwolves915

chuaboyu

Level 1

10 points

Mar 15, 2010 8:53 PM in response to qtip96

maybe u should enable c-state and disable your computer anti-virus(if u have any) try doing that again and see if that works. tell me if it works. i works on my netbook without enableing anything or disableing anything. email me if it works: chuaboyu@gmail.com

Mar 16, 2010 3:27 PM in response to chuaboyu

Apr 7, 2010 3:21 AM in response to ninintothevoid

Thanks it worked for me. Activating c-state on Asus P7P55D Le fixed the problem.

fyrexx

Level 1

0 points

Apr 21, 2010 9:27 PM in response to SupraPR

I have been having connection problems for awhile. I have had numerous problems with iTunes, such as lack of backward compatibility. I have had to wipe my 16gb second gen ipod touch over five times because all my applications would fail to load, or i was unable to play any songs. Lately, I cannot sync my iPod due to this particular error. This is very frustrating because I download my content from the iPod, not my computer. I have wasted a good amount of the money I do spend on iTunes products re-purchasing songs that i lost in this manner. Apple needs to get its act together.

Error 0xE8000065