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Error 0xE8000065

OK so I was on 2.2.1 on my iPhone with iTunes 8.1.1 and everything was ok. I updated to 8.2 and updated my iphone to 3.0. At first itunes displayed a message saying my iphone was detected but couldnt be identified properly and said to disconnect and reconnect. I did so and now it says "iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065). And everytime I unplug and reconnect iTunes displays this message, and sometimes it doesnt even recognize my iPhone. My pc recognizes the iPhone as a Camera(??) but iTunes does nothing... I also pluged my 1G iPod Touch and the same message is displayed... Can someone help??

Dell Latitude D510, Windows XP

Posted on Jul 20, 2009 11:39 PM

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Question marked as Top-ranking reply

Posted on May 9, 2017 6:27 AM

This has been happening to me for a few weeks. Same error. Today after it happened again, I unplugged my lightning cable from one USB port in my computer and put it in a different port.

iTunes opened just fine and went through the backup process flawlessly.

Can't say why this fixed it, but it did.

224 replies

May 16, 2010 2:24 PM in response to ninintothevoid

My friend, thank you so much for this idea. I have been searching high and low for something to fix this problem for me and no one at Apple seemed to know anything about it. I spent over an hour on the phone with them while they walked me through the same old crap they always do about uninstalling and reinstalling everything to try and get it to work, and nothing did. I was out on a limb with this and eas going to throw a complete tantrum. However, this helped a lot. I'm going to share this with as many people as I can. You rock.

Jun 10, 2010 1:20 AM in response to winjp@vegabel.com

ok so here is what I found out after I got this error. im 99.99% sure this works. First you have to follow these steps carefully and if u mess up eh, u can try again lol
1.turn off ipod for now
2.Uninstall and Reinstall itunes
3.Restart your computer
4.Hold the power button and the menu button until the apple logo comes on and then just keep on holding onto the menu button to go to restore mode.
5. i tunes should be able to detect an "ipod" and just restore it and your ipod should be already to go.

I hope this helps and I was so happy when I fixed this.

Jun 22, 2010 11:40 AM in response to SupraPR

Running iTunes on a Gateway LT31 netbook running Windows 7 Professional 64bit. Previously worked fine with my 2nd gen iPod Touch and my iPad 3G.

I updated to iTunes 9.2 last night and attempted to upgrade the iPod to OS 4.0 and have had nothing but problems since. Attempting to upgrade the OS kicked iTunes into a "Backup" window with a progress bar that went nowhere. I let it run for 9 hours before stopping it.

Now when I connect my iPod I get the unknown error listed above.

Changing USB ports did nothing, but I was able to reconnect after doing the following:

1) Right click "Computer" and select "Properties".

2) On the left hand menu select "Device Manager"

3) Down at the bottom under Universal Serial Bus controllers, select each item from the bottom of the list up and uninstall them.

4) Click the "Action" menu at the top and select "Scan for hardware changes". This will re-detect and re-install your USB software.

Once I did this I plugged in my iPod and everything worked fine.

Jun 28, 2010 10:21 AM in response to jordanlund

I had a problem with this since 10.6.2 and finally resolved it. I misplaced my white apple cable and bought a cable from HMV (didn't have the apple ones) - I used them for a while here and there and syncing always ended up with the device syncing and just vannishing from the DEVICES list.

I recently found my white apple cable and it works like a charm now. I have done tests and it's definately the cheap cables. Everytime I altenate between the apple and non-apple cable it fails at the non-apple one.

So make sure you buy an APPLE cable - don't buy a cheap imitation.

I haven't had ANY problems since going back to my apple cable. I'm not sure about Windows as I don't have any windows machines - but if you have a non-apple cable this might apply to windows users.

Jul 7, 2010 12:27 AM in response to jordanlund

Thanks Jordanund! Uninstalling the drivers worked (I only uninstalled the Apple USB drivers).

I upgraded from iTunes 9.1 to 9.2, and then I proceeded to update to 4.0 for my iPhone 3G. During the upgrade process, I got the 0xE8000065 error. It happened after the software upgrade, when the phone was restored to factory settings, before it could restore from the backup. I used Jordanund's suggestion to uninstall the USB drivers, and it worked! I did run into a little issue, however. When I attempted to uninstall the Apple driver, the uninstall window just hung for several minutes. At that point, I killed the application via the task manager. When I did that, I got a Windows BSoD. After the blue screen, I restarted in safe mode, which worked fine. I verified that the drivers were, indeed, uninstalled, and then I rebooted normally. After that I connected my iphone, and it recognized, and completed the update.

Jul 17, 2010 8:01 PM in response to SupraPR

I disconnected my iPhone 4 during a backup, and when I reconnected it to the computer I got this error.

Having found this thread I really freaked out... however as I know that everything worked fine ruling out BIOS or USB chipset issues, I went to the basics, I just restarted all the apple services on the computer, including:
* Apple Mobile Device
* Bonjour Service
* iPod Service

after which it all worked fine...

Hope this helps

Error 0xE8000065

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