Level 6

16,803 points

Canon Support for Snow Leopard

Canon has posted their support schedule for Mac OS X 10.6 (Snow Leopard) for their consumer printers.

http://support-au.canon.com.au/contents/AU/EN/8200620400.html

It looks like if your product is a few years old then it is not advisable to purchase 10.6, or be ready to buy a new printer.

As for their business products, such as the imageRUNNER series, none of the current Canon printer drivers work on 10.6. Having been involved with the 10.6 seed testing I found that while the drivers appear to install okay, the creation of a network printer queue fails. This occurred with the following drivers.

CUPS PS v2.11
PS v1.81
UFR2 v1.80
Fax v2.20

So if you feel the need to update, then beware.

If your Canon device supports PostScript, then you can use either the Generic PostScript included with 10.6 or install the Canon PPDs so that you get some finishing options.

If your Canon device only supports a Canon proprietary protocol, such as UFR2, CAPT or GARO, then there is currently no solution for them with Mac OS X 10.6.

Pahu

MacBook Pro 17', Mac OS X (10.5.8), Mac Pro, Xserve G5, iPhone 3G

Posted on Aug 25, 2009 11:38 PM

416 replies

tjkahn

Level 1

0 points

Sep 8, 2009 10:44 PM in response to PAHU

Never mind on most of this - I figured out how to delete the duplicate printers (didn't see the - button in the print and fax window).

I also scanned a document, and it worked out fine. I still don't have the scan button in the print and fax utility, but I was able to wirelessly scan a document and the MP Navigator tool automatically opened up.

tjkahn

Level 1

0 points

Sep 8, 2009 10:54 PM in response to PAHU

Our messages crossed in cyberspace....sorry for that. It was pretty easy to delete the printers and I should have figured that out on my own.

I added the scanner per your instructions - and now it's just as you say. My print and fax utility now shows a printer and a scanner.

I'd actually never used the preview function - that's pretty darn cool!

OK, waaaay past my bedtime here in Chicago. Thank you again!! If you were here, I'd hug you. Or at least buy you a beer.

Sep 9, 2009 12:29 PM in response to SK Yeo

Thank You! Found the driver for our Canon iRC2880 at www.canon.com.sg and it works again! Again Thank You!

Sep 9, 2009 9:01 PM in response to JPdoc

JPdoc,

I, too, have been unable to print to my network attachedCanon MX850 since "upgrading" to Snow Leopard.

I have tried many of PHAU's suggestions as well, but the closest I got to a working printer was by following his suggestion of 8th Sept to tjkahn. This allowed me to at least add the printer and I could even see the ink cartridge levels and do the head cleaning maintenance from my iMac. But it would not print, the printer status being reported as "offline" all the time.

In desperation I decided to re-install the drivers from the Canon CD that came with my 3 month old printer, which are version 7.1.0 and for OS X 10.5. But, surprise, surprise, THEY WORKED! I have been able to add my Canon MX850 and print to it as well! I haven't tried to scan yet, and I can't see the ink cartridge levels via the System Preferences menus, but who cares?

I CAN NOW PRINT.

Thanks to all who have at least made constructive suggestions on this forum as to how to overcome Apple's weak Snow Leopard.

Sep 9, 2009 9:03 PM in response to bruceh0831

Sorry, PHAU should have been Pahu in my last posting!

Apologies, Pahu, and thanks once again for your contributions.

Sep 10, 2009 8:15 AM in response to PAHU

Until Canon provides a driver for my imageRunner C3170U, my work around is to fire up VMWare and run windows vista; download the latest windows driver for vista from canon. Since I use Dropbox (getdropbox.com) to synchronize docs between computers, I simply connect to it in within windows to pull up the doc I want to print. I connect to my VPN in my Mac and when I'm ready to print, Windows finds my office printer and allows me to print.

Not great, but the only option right now.

bonibee

Level 1

51 points

Sep 10, 2009 9:21 AM in response to bcapranica

After 2 frustrating days of trying to get my Canon i9900 to print to the shared printer in my Windows Vista network, and even after downoading the latest SL driver today, I will have to continue using the printer thru Parallels and Vista on the MAC.

Not sure exactly what has gone wrong but I am able to print now to the Canon i9900 via my MAC but when I check to see why the document isn't printing, the status says SPOOLING and goes no further. What is spooling and why is that happening? The document name is Remote Downlevel Document. I did a little research and RDD points to a possible Bugbear or Funlove virus in Windows, which I absolutely do not have. Just can't get past this SPOOLING status even with the latest Canon driver. I'm obviously not doing something correctly. 2 wasted frusrating days and a sleepless night.

Sep 11, 2009 8:10 AM in response to PAHU

This worked perfect on our IRc3080 over our office network. PHEW!!! Sharing the printer via a co-worker who hadn't yet upgraded to OSX 10.6 was getting really old! Life is good again!!!

Thank You!!

J M H

Level 1

10 points

Sep 11, 2009 8:29 AM in response to J M H

Got this fixed, strangely enough, by just downloading the pre-SL drivers and manually selecting the right one. Looks like that should work for me and my friend.

Sep 11, 2009 8:47 AM in response to J M H

Well I have read through this post, tried a few things and I am still at a loss to print to our iR C3220 In Snow Leopard. Yes I can print through a leopard machine through print sharing, but I that machine will be upgraded soon. With AppleTalk it was so easy. I have looked for the Ip of the machine and find nothing where I was told to look. In fact, I am still using an old PPD because the "new" ones on Canon's site don't list our options. So it would be so cool to get this right.

So here is what I have in the church office:

Canon Imagerunner C3220
Fiery PScript controller

Any thoughts and help would be amazing!

Message was edited by: Rino Dattilo

Sep 11, 2009 10:03 AM in response to PAHU

Hi All,

Does anyone know how to avoid the Dialog box that after some/most print jobs that says something like:

"Canon UFR II Printer Driver
If the output print appears differently from the original on the screen, select [Raster Mode]....

.......15925"

I have a iR C2880i that is running off the iR C2380/2550 UFR II (US) driver on SL. It is working great with all the options. I use to get this same dialog box in plain Leopard, but just ignored it.

How can I disable the box? Going to the [RasterMode], etc. does NOT fix it.

Thanks

Marty

Sep 11, 2009 12:08 PM in response to PAHU

We have a ColorPass z4000e server running a CLC-1110.

Snow Leopard broke the ability to use the default Canon PPD (ColorPASS-Z400e), resulting in the, now infamous, "printer software was installed incorrectly" error...

Using the 'lpstat' command:

~ $ lpstat -t

Yielded this result:

Filter "/usr/libexec/cups/filter/fierycupsfilter" for printer "ColorPass" not owned by root

Ahhhh... A permissions error, of course (it was owned by the IT admin account). So...

:~ root# chown -R root:wheel /usr/libexec/cups/filter/

Problem solved... All printer preferences come up, and prints fine...

PAHU Author

Level 6

16,803 points

Sep 12, 2009 1:01 AM in response to Rino Dattilo

Hello Rino,

Because you have the Fiery controller, the workarounds are not for you - they are for imageRUNNERs using the internal Canon printer board.

With regards to the C3220 with imagePASS C1 (which is the EFI 'Fiery' controller), you will need to print a configuration page to check what settings are enabled. This can be done via the touch panel on the C3220. You need to select the Printer screen and then press Configuration > Print Pages > Configuration. Since you previously used AppleTalk then it is possible that you do not have the machine configured to use TCP/IP. You may need to get a Canon tech out to the machine in order to set this for you. Once the machine has an IP address, then you can add the printer using LPD. Note that you will have to enter a queue name of print and it must be entered in lower case.

HTH

Pahu

PAHU Author

Level 6

16,803 points

Sep 12, 2009 1:11 AM in response to jmscholtz

The pop-up is part of the Canon UFRII Helper application. This is contained within the UFR II Gauge package, which is located in HD > Library > Printers > Canon > UFR2 > Utilities. You could try deleting this application but I haven't tried this so I cannot guarantee how well that will work.

Another workaround is to create a preset with the driver set to Raster Mode. If you open the driver menu and select the Quality menu you can then select the Quality Settings tab. This will show you the Graphics Mode setting, where you can select Raster Mode. After selecting it and clicking OK, you can then create a preset called Raster. Then when you print, you can simply select this preset when printing to the 2880 and you won't get the pop-up.

Pahu

PAHU Author

Level 6

16,803 points

Sep 12, 2009 1:16 AM in response to macdorksayswhat?

Note for anyone reading this solution, this will only work for the older model Fiery's because they use the core OS X fierycupsfilter. The newer models of RIPS use a new fierycupsfilter which is located in the Library/Printers/Canon/PS3 folder and this plugin is already owned by the system.

I have been working on a workaround whereby the PPD is modified to not call some of the plugins causing the error. Will post this once I have a working solution.

Pahu

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Canon Support for Snow Leopard