Level 6

16,813 points

Canon Support for Snow Leopard

Canon has posted their support schedule for Mac OS X 10.6 (Snow Leopard) for their consumer printers.

http://support-au.canon.com.au/contents/AU/EN/8200620400.html

It looks like if your product is a few years old then it is not advisable to purchase 10.6, or be ready to buy a new printer.

As for their business products, such as the imageRUNNER series, none of the current Canon printer drivers work on 10.6. Having been involved with the 10.6 seed testing I found that while the drivers appear to install okay, the creation of a network printer queue fails. This occurred with the following drivers.

CUPS PS v2.11
PS v1.81
UFR2 v1.80
Fax v2.20

So if you feel the need to update, then beware.

If your Canon device supports PostScript, then you can use either the Generic PostScript included with 10.6 or install the Canon PPDs so that you get some finishing options.

If your Canon device only supports a Canon proprietary protocol, such as UFR2, CAPT or GARO, then there is currently no solution for them with Mac OS X 10.6.

Pahu

MacBook Pro 17', Mac OS X (10.5.8), Mac Pro, Xserve G5, iPhone 3G

Posted on Aug 25, 2009 11:38 PM

416 replies

PAHU Author

Level 6

16,813 points

Sep 13, 2009 2:28 PM in response to Daniel Woods

Canon has had the updated drivers available for the specific models for a week now. The drivers I have downloaded to date have only been around 10MB. The driver update from Apple includes a large number of Canon models, it is not just for one model. So your reference to the network protocol file being large is way off the mark.

Pahu

Sep 13, 2009 3:12 PM in response to Ted Harper

I just want to reemphasize Ted Harper's discovery with Parallels network devices interfering with the network discovery of Canon printers.

I had tried several suggestions in this and other forums to make my Canon MP970 work and always ran up against the inability to locate the printer (the scanner invariantly came up fine) on the network in the default window. Installing the old drivers on my Canon installation CD worked, but did not give me access to e.g. duplex printing.

But, after going into Network settings, and setting the Parallels network devices as inactive, the printer popped up in the default window, and everything has worked as expected since.

sbolin

Level 1

8 points

Sep 14, 2009 3:52 AM in response to PAHU

Bah! I still can't get my iR C3380i to print. If I use the iR C3380 print driver, it doesn't show any options and crashes out. If I use the generic IR C URFII driver, it shows the options, but...crashes. I've tried using many different drivers, but same result. Sigh...this really is too bad. I'd love to upgrade my work machine to 10.6, but until I can print reliably, I can't do it. My old HP laser printers upgraded without incident (drivers were updated with SL), so just the Canon printer. Hope the updated drivers come soon...

Andy T-V

Level 1

0 points

Sep 14, 2009 8:13 AM in response to PAHU

PAHU .... many thanks for your solution - page (3) of this discussion.

Canon MX850 on Airport - MacBook on newly installed Snow Leopard

CUPS drivers downloaded and installed as prescribed .... FIXED!

thanks again

Andy

aimpromo

Level 1

9 points

Sep 14, 2009 9:28 AM in response to PAHU

I just got a friend's C3220 working this weekend. This is a workaround, not the perfect software solution, but it did work. Rather than mess around with the imagePASS-C1 controller on ethernet, I opted for the Belkin cable F5U002 which converts parallel port to USB.

Plug the parallel port end in to the controller and USB in to your mac. As soon as you turn the printer on, you have to get to the setup screen with drill down menus and make sure you enable the LTP parallel port. When the USB is plugged in to the Snow Leo mac, and you try to add a printer via system prefs, the printer showed up using either a generic or specific (if you have downloaded it from Canon) printer driver. You can select either.

This solution gets you out of immediate trouble if you need to print ASAP.

As far as getting to the printer's setup panel at startup, someone else may be able to fill that in for me as I don't know a lot about the printer itself, just how to get it running.

Sep 14, 2009 11:40 AM in response to PAHU

PAHU,

I pulled the copier out and there was no tag except for the service company IKON. So, from the configuration server sheet I get:

Software:: EFI Fiery System 5.5e
Version: 2.1.2
Disk Size: 17092
Free Disk Space: 16980

It is a drag about the icon and as well as the ppd - The only one that partially works for me is one entitled: EFNC9021.PPD

Again - Thanks!!!

Mario GT

Level 1

10 points

Sep 14, 2009 1:02 PM in response to PAHU

Anyone already found a Canon CAPT driver functional on 10.6.1 ??? I have a LBP3200 wich work perfectly in Leopard with CAPT 1.7 driver, but no luck in SL.

Sep 14, 2009 6:36 PM in response to PAHU

Pahu,

Thank you, Thank you Thank you!!!

I followed your instructions for installing the UFR II driver for our image runner 2550 (your instructions were for the 3380). Everything worked perfectly! The only difference I did was to type 2380 in the printer software pane so the Canon iR C2380/2550 UFRII driver appeared.

Printing well on Snow Leopard.

This post was a definite answer to my prayers.

Fr. Ambrose

Sep 15, 2009 2:33 AM in response to Mario GT

Let me know if you have any joy! I have an LBP 3200 as well, and it was a bit patchy with leopard but it still worked. Now, it's totally kaput!

yagi

Level 1

4 points

Sep 15, 2009 6:10 PM in response to Ed Enners

I've also tried to use PhotoStitch3.2(universal binary) on the Snow leopard, and I have the same results.
But, FYI, I can use PhotoStitch3.1(PowerPC) on the Snow leopard using Rosetta.

PAHU Author

Level 6

16,813 points

Sep 15, 2009 8:36 PM in response to sbolin

Okay. The iRC3380 is not listed as a supported model within the UFR2 v2.00 driver, so I wonder which driver you are using in order to select iRC3380?

With regards to the UFR2 driver and using the generic model, if you are getting crashes it may have something to do with an incompatibility with a 64bit application, such as Preview, TextEdit or Safari. If you were to set the application to open using 32 bit mode, which you can do via the Get Info pane for the respective application, and then open the application, this may stop the crash.

Pahu

sbolin

Level 1

8 points

Sep 16, 2009 2:17 AM in response to PAHU

Hi Pahu,

It is a non-urf driver that was installed at some point (sorry, I've installed the URF1.6 update, 1.8 update, and 2 update, the Apple Canon driver update, along with various PPD files, so not sure when it was installed). When I tried various flavors of drivers that ended in URFII, none worked - some actually sent the file to the printer, but the printer came up with an error. If I use the non-URF driver, it never gets that far. Generic postscript doesn't work, either.

I am always trying to print using a pdf file opened in Preview - do you mean I should try to open it as a 32bit app and print again?

I really hope that Canon updates the drivers for these printers soon, I don't have the time to futz around trying to get it to work, and then using a non-standard driver. If it was a home machine, maybe, but I need to have my work machine 'just work', so I need to wait. I think this particular model isn't made any more, though it seems that they have semi-standard drivers. Come on Canon, get the driver out! 🙂

PAHU Author

Level 6

16,813 points

Sep 16, 2009 4:28 AM in response to sbolin

If the Generic PostScript or PPD-based printer queue doesn't work, then there could be two causes; the device doesn't have PostScript support, or if it does have PostScript, then it could be that the 3380 has Department ID enabled. To check both settings, go to the 3380 control panel. If you have to enter an ID/password to access the copier screen, then you have Department ID enabled.

If you don't have to enter and ID, press the Additional Functions button then Printer Settings on the screen. Now look through the menus, you are looking for a PS menu. If you only see PCL and UFRII, then it would confirm you don't have the PostScript option and this will not allow you to use Generic PostScript or the PPDs.

Back to the Department ID setting. If you do have PostScript in the 3380 but you have Dept ID enabled, this will stop you printing with the Generic PS and PPD. So, you either need to get the UFR2 driver working or you can enable the setting 'Allow unknown ID's' located under the Dept ID setting. This will let you print without having to enter an ID. But it will mean that your print jobs will not be accountable.

With regards to Preview, yes I do mean try setting the application to open in 32bit. Then open Preview with your PDF and try printing. I'm curious to see if the crash you mention is related to the 64bit application using a 32bit driver - or more so the dylibs used in the driver...

Pahu

Sep 16, 2009 6:47 AM in response to PAHU

PAHU,

I guess I should be grateful that I am printing but the PPD has always been something that has bothered me. When I looked into the PPD file, the one that works for me - allows me to choose color, b/w and limited options had on the header EFI information block and it is for Canon iR 2000

*% *******
*% EFI Information Block
*%
*%EFFileVersion: 2.0
*%
*% *******

The Canon PPD doesn't have this information about EFI which I am believing is the Fiery. So, what to do. Maybe limited is all I get - when I do color.

Groovy

Level 1

0 points

Sep 16, 2009 12:57 PM in response to Rino Dattilo

Hi,

Does anyone know if a suitable driver or PPD has been published for an iRC5185i.

This is our work printer and we access it over the internet, but there is just a small cluster of mac users in a windows world so we aren't really getting any sensible advice.

I heard that new drivers would be out in a couple of weeks, but can't find anything on the canon website as yet.

I am beginning to regret being an 'early adopter'!!

Thanks, Graham

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Canon Support for Snow Leopard