Itunes and 64bit Windows 7 RTM

I bought a computer a year ago, came with windows vista home premium. Since then I have been syncing 2-ipods and 1-iphone to it.

I upgraded to Windows 7 64bit, and haven't been able to sync any of them since. When I connect it, it says that the files are unaccessable. I've tried rebooting the ipod, no go... done a clean reformat... still no go... used same chords that i did on vista.. so should work...

Conclusion, itunes and windows need to get their crap together. Having a Legit collection of 40k songs would cost about $40,000 ... and not being able to sync to it...
Priceless

Hi guys,

I am having (among other things) exactly the same trouble. It says (translate from German) "The iPod [name] cannot be synchronized. The required file was not found".

After trying out many suggestions from the web, I still keep receiving Apple-like error messages that do anything but give a clue to what's really the problem. This really ****** me off since it would be quite easy to just copy the files I need from the iPod to the PC and use an XP 32bit machine to sync - but as we know, Apple made this impossible...

However there is one thing that helped a few other people:

on fast PCs with 64bit systems and much RAM, MS Windowses USB drivers do not slow down communication for some reason. This is a known bug and raises problems with many other USB devices as well.

There is a workaround as follows, which might help you:

1. Go to Start -> Programs -> Accessoires.

2. Right-click "Command Prompt" and select "Run as administrator".

3. The command box should open now.

4. Type the following command:

+bcdedit /set truncatememory 0x80000000+

5. Reboot your PC.

6. When going to Control Panel -> System it should display that your system has a maximum of 2GB of RAM.

7. Reset your iPod to factory defaults.

8. Launch iTunes and sync, for many people it did now.

9. Run command prompt as an administrator again.

10. Type the following command:

+bcdedit /deletevalue truncatememory+

11. Reboot your PC again.

12. Everything is back to normal.


I know this is a rather nasty workaround and it did not solve my problems either, but until the USB driver problem is fixed, nothing else will help.

Here's the workaround that worked for us:

1) Change iTunes to run in Windows XP (service pack 3) compatibility mode
a) Right click the iTunes shortcut
b) Click the "Compatibility Tab"
c) And check "Run this program in compatibility......" and select Windows XP (SP3)

2) Run iTunes (accept the warnings about compatibility mode and running as admin), if necessary, reset the phone to factory settings.

While not perfect this does seem to work and our iPhone now syncs and is recognised reliably when plugged in.

Tim.

Message was edited by: RDFC

Message was edited by: RDFC

I couldn't sync my Ipod Touch with Windows 7 (64 bit). I found out that the "Apple Mobile Device" service was disabled. I enabled it, started it, and now my Ipod Touch syncs!

Message was edited by: arallen123

I've managed to get iTunes installed after some difficulty, but now when I connect my iPod, I get the error message:

"This iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes."

I've installed the 64-bit version, does anyone know of a way to fix this?

This fixed it for me. Run in vista compatability mode. there are a few steps here you may not need but I was trying a bunch of stuff and that how it worked. My Ipod shuffle wouldn't respond when I pluged it in after the upgrade to windows 7.

1. ctrl altdelete end process on ituneshelper.exe - I don't think this is nessary
2. right mouse click Itunes - Properties
3. compatability tab - check run in compatabilty mode - I used vista
4. plug in you Ipod - drivers should load
5. restart computer - may not be nessary
6. launch Itunes if it says something about compatibility mode just click OK
7. at this point it should work, close Itunes
8. turn off compatibility mode in the same fashion you turned it on

Hope this works for you it did for me.

Hey everyone with this sync problem. I've been searching around and found a fix for it 🙂 Hope it works for you - it did for me.
http://en.kioskea.net/forum/affich-132561-itunes-64-bit-problem

I looked and looked and looked and finally found the link for the 64 bit windows 7 downloader of Itunes:

http://support.apple.com/kb/DL1037



YAY!