Photoshop CS4 crashes after Snow Leopard Upgrade

This issue has been partly addressed by Adobe:
http://blogs.adobe.com/jnack/2009/09/afew_problems_found_with_pssl.html

I've been a loyal Mac user for years... and after joining the international ranks of Mac users who are now LOOSING time and work and business and money because of countless CS4 and MS Office crashes post Snow Leopard install... it feels like I've got back in time to using a Windows OS.

Egad, Apple... what were you thinking? What was I thinking, trusting that Apple had fully tested SL w/ Adobe and MS Office?

I do not understand being an early adopter and then complaining when there are problems. Don't any of you have back-ups? I understand being annoyed or even a little upset because we all want this to work but saying your going back to Windows is just plain weird. I have Tiger backed up in 3 places in case this SL had problems.

I'm running well with SL with a couple of quirks in Dreamweaver but no big deal. I have the whole CS4 suite of apps.

Might be completely unrelated, but then again, you never know.

Photoshop CS4 was crashing like crazy on my system until I went into preferences and under performance unchecked "Enable OpenGL Drawing". Apparently it was checked by default, the program had checked my video card and all was fine, but when I did further digging I found the video card needs double the memory I had and double the memory it was reporting to work properly.

Once I unchecked it, all fine. Could be completely unrelated, but you never know.

Threw caution to the wind and installed SL today on top of 10.5.8 (after updating clones and TM backups;) No issues so far in CS4, cursors and brushes are behaving and files are saving. PS CS4's first startup was slow but now it seems even faster than before. My only gripe is my Matrix screensaver won't work 🙂

Dave

I have been suffering from exactly this problem also. Nothing worse than a program crashing when you actually go to SAVE the document! No thanks to all the people saying "there's nothing wrong with my machine"!

I can confirm that I have not had a crash since indiscriminately removing all my Adobe prefs. i.e.: ~/Library/Preferences/Adobe* and ~/Library/Preferences/com.adobe.*

I'm sure you can selectively only remove Photoshop related prefs, I just needed to get things back to normal ASAP.

Software that crashes for me since Snow Leopard update:

Photoshop CS4 (When opening a .psd file or saving out any file)
Illustrator CS4 (When saving out an .ai file)
Flash CS4 (When saving out a .fla file)

"Preview" even crashed when I tried to convert a .psd file to a .jpg (this one is truly unbelievable, especially since "Preview" is Apple's own software.

I've had a few other programs crash too, but not worth mentioning. The crashing has occurred on my new Octacore Mac Pro at home and also on my old Dual-Core Mac Pro at work, (Both Intel Xeon).

I tried to go back to Leopard on my computer at work using "Archive and Install" per a recommendation from an Apple Store employee, and it completely wiped my Macintosh HD back to the Leopard factory settings. So, I do not recommend this.

Thank goodness for Time Machine. Hopefully Apple is aware of the issue and a fix is on it's way.

Oh yeah, I forgot to mention, Microsoft Entourage also now crashes every time I try to send an email.

This is the kind of garbage that led me to switch from PC to Mac seven years ago. I just never in a million years had any reason to doubt Apple. Oh well, live and learn.

I'm please to say i've also fixed the Crashing on opening/saving by disabling the openGL in PH's prefs. Finally, i can get on with my work.

Scrap that last comment > Its still crashing on save. Grrrrrr

Have you tried trashing the PS prefs? That's been reported as effective by others in this thread. Open GL I don't think is the issue, at least by itself, as it's enabled on some working systems.

Dave

A normal reaction to all the apple bashing over arguably normal upgrade issues. Thanks for confirming the adobe library prefs solution. Plug and play has maybe been a bit oversold, there's still some routine maintenance involved in running these computers.

Dave

Thought that may have done the trick Dave, but no joy - its still crashing on save. only with multi-layer psd though!

Matt

Adobe and Apple already knows ( http://kb2.adobe.com/cps/506/cpsid_50654.html ) about this problem. all we can for now - just wait for some SL patch.

also, as i know - upcoming 10.6.1/10B503 update still doesn't fix these crashes.