Level 1

30 points

HP PhotoSmart C4480 In Snow Leopard

My HP all in one PhotoSmart C4480 prints perfectly fine in Snow Leopard but when I try to scan from the printer it says "Scan Error. Try from computer or see documentation". Then when I try to scan from the computer the app fails to open. I've reinstalled the drivers from the HP website and from the included CD in the printer box but it still does the same thing. My scanner worked perfectly fine in Leopard but not in Snow Leopard. I can usually fix this stuff but I think the drivers are not compatible with Snow Leopard. Also when I try to scan from the system preferences menu it ends up saying no scanner selected. Please tell me if you are having the same problem with your HP all in one and if you found a solution. Thanks.

MacBook Pro, Mac OS X (10.6)

Posted on Sep 5, 2009 10:15 AM

48 replies

Bryan W. Author

Level 1

30 points

Sep 5, 2009 9:55 PM in response to HP Mac Architect

Im going 2 call Apple later and see if they have a solution.

Bryan W. Author

Level 1

30 points

Sep 5, 2009 9:51 PM in response to Barry Hemphill

No I already had the drivers installed from Leopard (10.5). When I uninstalled them I couldent even print so your "solution" isn't working.

Sep 5, 2009 9:56 PM in response to Bryan W.

Bryan,

Please see my post (the last one on the first page of this thread) about what is and isn't supported. As for getting the software installed, the drivers that came with Snow Leopard should be able to Print and Scan from your device. A full solution will be available shortly.

In the meantime, if you are having trouble getting the Snow Leopard software running, let me know and I'll see what I can do.

Just trying to help.

Andrew

Sep 5, 2009 9:58 PM in response to Bryan W.

Im going to try once more. Uninstall whatever you installed, DELETE the printer, RESTART, add the printer back into your system.

Barry

Bryan W. Author

Level 1

30 points

Sep 5, 2009 10:02 PM in response to HP Mac Architect

Andrew,

I saw your post and when I uninstall the HP drivers (ones in the box) my printer says "Some of the software for this printer is missing." and then doesn't scan or print. With the HP drivers installed at least it prints. The Image Capture app isn't working with the printer either. Every thing else on the operating system is amazing and I would recommend everyone to upgrade but thats about the only issue I'm having.

Bryan W. Author

Level 1

30 points

Sep 5, 2009 10:31 PM in response to Bryan W.

GUESS WHAT??? I FOUND A SOLUTION!!!! INSTALL THE DRIVERS AT THIS LINK:

http://support.apple.com/kb/DL907

IT NOW WORKS :)!!!!!

I'M SO HAPPY!!!

NOW SNOW LEOPARD IS FLAWLESS!! (well at least I run into another problem cause its only my first week using it. Got it Aug 29... a day after release!)

Bryan W. Author

Level 1

30 points

Sep 5, 2009 10:32 PM in response to Bryan W.

OMG THANK GOD 🙂

Sep 5, 2009 10:33 PM in response to Bryan W.

I will re-iterate Barry's instructions, but in a slightly different order.

1) If your printer is connected via USB, disconnect it.
2) Go to the Print & Fax system preference, right click on your printer and select "Reset printing system..."
3) Run the HP Uninstaller on your machine located at /Applications/Hewlett-Packard/HP Uninstaller. When you get to the uninstall screen, press and hold Shift-Control-Option-Command while you click the Uninstall button. Say yes to the scary message.
4) Restart your computer, or better yet turn it off and wait a minute.
5) Turn you computer back on.
6) Now you have several ways to accomplish the next step. Option 1, simply plug the device into the USB port on your computer. Option 2, install the 10.6 drivers of the Snow Leopard DVD. Option 3, download the Snow Leopard package from [here|http://www.apple.com/downloads/macosx/apple/firmware_hardware/hpprinterdr iversformacosxv106.html] and run it.
7) Add your printer back. Scanning can be done directly from the Printer browser (or any of the other mechanisms I mentioned). It can NOT be done from the front panel of the device. Do not install any other HP software.

At this point you should have a functional device with Scan and Print. The HP Utility should also work just fine.

Note that a full installer for your device should be available within the next week to 10 days (but no guarantees).

Just trying to help.

Andrew

Bryan W. Author

Level 1

30 points

Sep 5, 2009 10:35 PM in response to HP Mac Architect

its okay i got it working fine my own way... lol

thank you anyway

Sep 5, 2009 10:42 PM in response to Bryan W.

I guess you found a way while I was typing my post. Obviously I linked to that file, but you found it on your own. Congratulations on getting it working.

Just trying to help.

Andrew

Bryan W. Author

Level 1

30 points

Sep 5, 2009 10:56 PM in response to HP Mac Architect

Thanks. Did you have any issues?

Sep 5, 2009 11:33 PM in response to Bryan W.

Bryan W. wrote:
Apple actually messed something up for once. I didn't think I would ever have to say that. 😟

Read HP's directions on setting up devices with 10.6. Reinsert your SL DVD and go to Optional Installs and reinstall the HP software. Follow HP's directions on their website for setting up your particular device.

Sep 5, 2009 11:35 PM in response to Bryan W.

Bryan W. wrote:
The software is up to date because I reinstalled the HP drivers from their website. I just think I'm gonna have to wait until HP catches up and makes a SL compatible scanner driver.

There is your mistake! HP specifically says DO NOT use the software drivers on their site. The most up to date software, and compatible drivers, are included on the Snow Leopard DVD. Install from the SL DVD and then follow HP's instructions on HP's site for 10.6.

Sep 5, 2009 11:41 PM in response to Bryan W.

Bryan W. wrote:
GUESS WHAT??? I FOUND A SOLUTION!!!! INSTALL THE DRIVERS AT THIS LINK:

http://support.apple.com/kb/DL907

IT NOW WORKS :)!!!!!

I'M SO HAPPY!!!

NOW SNOW LEOPARD IS FLAWLESS!! (well at least I run into another problem cause its only my first week using it. Got it Aug 29... a day after release!)

Guess what Genius, those are the SAME drivers included with Snow Leopard! Take a look at the release date on that page, 1 day before the release of Snow Leopard. You didn't bother to listen to anyone's advice because you continued to use HP's drivers from their website, or the ones you had installed from Leopard. Many told you to install the HP software from the Snow Leopard DVD, but you didn't listen and continued to blame Apple for the problem. Next time, please listen to the advice given and you would have solved your problem much sooner.

Sep 6, 2009 4:46 AM in response to HP Mac Architect

Thanks, Andrew!

One can lead them to water, but....

🙂

Barry

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HP PhotoSmart C4480 In Snow Leopard