Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

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N Day Author

Level 1

0 points

iTunes Error 5002

I can't log in to my iTunes account or authorize my computer without Error 5002 coming up. Some people say the can't download music, but I can't even log in. What's up?

Windows Vista

Posted on Dec 18, 2009 3:17 PM

77 replies

Dec 18, 2009 4:33 PM in response to Ntrouble

thank god im not the only one with this problem.
Ugh.
:/
I was gonna email apple, but who knows how long that will take.
Well, its just comforting to know my computer is messed up.

tom878

Level 1

0 points

Dec 18, 2009 4:36 PM in response to N Day

Same problem... I hope they fix it soon.

Dec 18, 2009 4:40 PM in response to tom878

GUYS I CAN CONFIRM IT IS FIXED OUTTA Smithtown, NY. Long Island. Northeast America.

I was down for a good 3 hours and as of 7:32 EST, we are back up!

Dom

Dec 18, 2009 4:47 PM in response to Dominick32

Queens, NY ... and no fix here. Too bad, was trying to register an account. Looks like I ought to go elsewhere to purchase music?

Dec 18, 2009 4:48 PM in response to N Day

I have never used iTunes before, EVER!!! I have a Zune and was thinking of buying an iPod Touch for the apps and movies/tv shows. I wanted to see what iTunes was like and also sign up for the store. I went through the whole process and I got to the part where it asks me for Credit Card information. I choose none and clicked continue, notrhing happened, it just refreshed to the exact same spot. So I went to a different computer and now it says that the account is already setup. So I try and sighn in and keep getting this error. What a great way to welcome someone who has never wanted to own an iPod. Yeah, you can be a Mac all you want, but I think that if I can't sign in soon, I might just stay a PC.

Dec 18, 2009 4:48 PM in response to N Day

SG ho eh,

Screw this error when i was just intending to reinstall a few apps then go slp

nvm i shall go rest now and wake up 1-2 hrs later to see...

Dec 18, 2009 4:49 PM in response to N Day

stil down SoCal

~r

chrisl8

Level 1

0 points

Dec 18, 2009 4:50 PM in response to N Day

Hi all,

Had this error - seemed to be a problem with a "stuck" download.

I'm using Vista. What fixed it for me was searching for the itunes exe (in my case c:program files/itunes/itunes.exe) in windows explorer.

Right click on it then select "run as administrator"

Problem was then fixed by going to "store" then "check for available downloads".

Once the problem file was downloaded then all seems ok.

Hope this helps.

Chris