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Question: network connection was reset

whenever i now try to purchase music, keep getting the message: Network connection was reset.
and nothing downloads.

have not changed anything; have not reset anything.

what has happened, what can be done.


g5, Mac OS X (10.4.8)

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Jan 4, 2010 7:18 PM in response to berniej In response to berniej

Yea. me too. Anyone know? I have a big old wish list, and would like to give apple my money, but ive got a connection, and I get either "network connection was reset" OR network connection timed out. Is there a setting to alter some magical connection thingy-o somewhere? I've bought a lot of music, and have not had this problem until now.

Jan 4, 2010 7:18 PM

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Apr 15, 2010 1:19 PM in response to kathygreentea In response to kathygreentea

I'm having the same issue, got back from a week vacation and "BOOM" my iPhone won't sync with Outlook Calendar, so I reinstalled iTunes and though my login ID and password are correct and work getting into iTunes store via my iPhone.

I can download apps there, but can't sync them with iTunes because whenever I try to Authenticate my computer or try to login to iTunes Store via my computer, I get the error message: *"We could not complete your iTunes Store request. The network connection was reset. Make sure your network connection is active and try again."*

Clearly the network connect IS active because I can peruse the iTunes store via iTunes, and have full internet access via browsers... so what's the fix??

I spent an hour with a junior Apple support guy just now and all he did was have me go through all the same stuff I already did.


Apr 15, 2010 1:19 PM

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Jul 8, 2010 12:31 PM in response to berniej In response to berniej

This has been happening with increasing frequency so that now I cannot update or download apps without the "Network Connection was reset" message happening. Quiting/relaunching and/or restarting the computer sometimes works but this is seriously inconvenient.

Jul 8, 2010 12:31 PM

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Jul 9, 2010 5:26 PM in response to berniej In response to berniej

Same thing happening to me. Tried to buy two movies and was getting that error. I rebooted my iMac and now it's just hanging. Got out my MacBook Pro and it's doing the same thing. I was thinking about dumping my cable subscription, but this download issue kinda makes me think that would be a bad idea.

Jul 9, 2010 5:26 PM

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Question: network connection was reset