network connection was reset

whenever i now try to purchase music, keep getting the message: Network connection was reset.
and nothing downloads.

have not changed anything; have not reset anything.

what has happened, what can be done.

thanks

g5, Mac OS X (10.4.8)

Posted on Dec 30, 2009 11:43 AM

Reply
56 replies

Apr 15, 2010 1:19 PM in response to kathygreentea

I'm having the same issue, got back from a week vacation and "BOOM" my iPhone won't sync with Outlook Calendar, so I reinstalled iTunes and though my login ID and password are correct and work getting into iTunes store via my iPhone.

I can download apps there, but can't sync them with iTunes because whenever I try to Authenticate my computer or try to login to iTunes Store via my computer, I get the error message: *"We could not complete your iTunes Store request. The network connection was reset. Make sure your network connection is active and try again."*

Clearly the network connect IS active because I can peruse the iTunes store via iTunes, and have full internet access via browsers... so what's the fix??

I spent an hour with a junior Apple support guy just now and all he did was have me go through all the same stuff I already did.

HELP iTUNES SUPPORT PEOPLE!!!

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network connection was reset

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