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berniej Author

Level 1

49 points

network connection was reset

whenever i now try to purchase music, keep getting the message: Network connection was reset.
and nothing downloads.

have not changed anything; have not reset anything.

what has happened, what can be done.

thanks

g5, Mac OS X (10.4.8)

Posted on Dec 30, 2009 11:43 AM

56 replies

Aug 1, 2010 12:58 AM in response to riesar12

What worked for me was to logout of my itunes account and then log back in. Go into itunes, click on your account, logout, then log in with your password. Everything reconnects, downloads and completes. It worked great!

jobu23

Level 1

0 points

Aug 1, 2010 2:58 PM in response to berniej

I have been having the same error message for two weeks. I realized that my credit card had expired and I had not updated it on itunes. As soon as I updated it with a current card, the error message no longer appeared and all my waiting downloads downloaded.

Aug 3, 2010 5:08 PM in response to berniej

I found a similar solution in another thread, and this worked for me:

Under the Store menu, select Turn Off Genius. A window will pop up telling you that your genius results are being deleted.

Try downloading again. It should connect now with no issues.

Go back to Store menu and select Turn On Genius.

Hope it works for you!

aberlin

Level 1

4 points

Aug 4, 2010 3:28 AM in response to Pete Edwards

thnaks,
no neither work here. basically the store is down currently… i tested with multiple ISP … always the same error. 😟

_johndoe

Level 1

0 points

Aug 9, 2010 11:46 AM in response to berniej

i have tried a couple of the suggestions listed here:
- "Genius" in the "Store" menu is and has been turned off
- credit card information is and has been completely up to date.

i don't see how this is a "problem solved".

it happens often but not always for me. if i am persistent, i can get my app downloads and my music downloads. sometimes i have to hit the "resume/restart" in the downloads. but once the dialog starts popping up, i have to click it away 2-5 times for every successful app update download, etc.

Aug 20, 2010 8:50 PM in response to kikamouse

This solution worked for me

Aug 20, 2010 10:48 PM in response to _johndoe

I have been having the same problem. I was able to correct it by going to SYSTEM PREF>NETWORK>AIRPORT>ADVANCED>PROXIES and delete everything in the Bypass Proxie Settings for these hosts and domains.

Now everything seems to be fine, Its weird

Hope this helps!

Sep 13, 2010 10:47 PM in response to sonylighting

I don't know how many of you may be Time-Warner Roadrunner customers, or whether that's the only ISP affected by this issue, but I was able to completely eliminate this problem by changing my DNS servers from theirs to Google's free ones. As soon as I did that, the problem COMPLETELY disappeared. I can't say why, it just did.

May 16, 2011 2:41 PM in response to berniej

Well, I tried all of the suggested solutions to no avail. Apple support was useless. I got the impression that it was a completely automated service as I kept getting the same replies over and over again!

However, when I installed a new modem/router all my download problems disappeared - and my ping and download speeds have significantly increased.

Borrow a modem/router from a mate and see if it works for you.....

May 23, 2011 8:04 AM in response to kikamouse

this worked for me!!! Log out of itunes and log back in and it worked!!! YEAH!!

May 13, 2014 9:25 PM in response to berniej

Changing my DNS settings on my Airport Extreme to use Google DNS resolved the issue for me. Before that I couldn't go 2 minutes without the connection being rest.

network connection was reset