iTunes Error 42408 After 9.03 Upgrade

I am receiving the error 42408 after upgrading to 9.03. Google did not yield any results. The error appears attempting to authorize my Powerbook.

PowerBook G4, Mac OS X (10.5.8)

Posted on Feb 1, 2010 8:44 PM

Reply
317 replies

Mar 7, 2010 3:59 PM in response to Roy B

Thanks for posting, option 1 solved my problem! However, after disconnecting my iPod, I tried to play a protected song but iTunes told me my computer wasn't authorized to play that song. I quit iTunes, loaded it back up, tried again, and it still asked me to authorize my computer, but this time it went through. Then connected my iPod and it synced. Thanks again!

Mar 8, 2010 8:54 PM in response to twilhite

The only thing that worked for me was trashing the itunes icon and opening itunes directly from the applications folder. Otherwise every time I opened itunes from the dock (even after dragging the icon from the apps folder to the dock), and connected my ipod, I started getting the same request for authorization followed by the error code. I just can't open itunes from the dock anymore. Doesn't Apple usually fix bugs like this??

Mar 9, 2010 2:36 PM in response to twilhite

Fixing the Keychain most definitely is not the answer.

Removing iTunes from the Dock and restoring it does not work in my case.

My iTunes login changed over a year ago, when I left my old ISP. So my iTunes account name does not look like an email address any longer.

Somehow, 9.0.3 is still trying to validate from this OLD account name, and the NEW account name is all that's in the keychain.

I removed the "store" line (some encoded value) from the iTunes preferences Property List and am back in business.

Mar 9, 2010 11:30 PM in response to twilhite

Hi. I thought I'd post this solution to the error 42408 problem after an iTunes 9.0.3 upgrade, as it may help someone else who, like myself, has found that none of the previously suggested fixes work for them.

The first thing to note is that, under preferences > advanced, iTunes now points the iTunes music folder to being Users/Username/Music/iTunes/iTunes Media, so your Library .xml file and any other Library files will have to point to that path as being the holder of your music rather than the old "iTunes Music" folder path. Basically, what I did was to move the whole iTunes folder and the various iTunes and 1 iPod .plist files under Users/Username/Library/Preferences to the desktop, leaving nothing behind. I then uninstalled iTunes. I then copied the contents of my iTunes Music folder from the desktop to the "iTunes Media"folder and reinstalled the 9.0.3 update. Then, I let iTunes go through its prompts asking me various things about what to do with iTunes, such as search the Home folder for music etc. and answered all the questions. I think this must update the Library information in the iTunes folder.

In any case, after I did all this I downloaded a script that some helpful person had developed for solving the iTunes error message at http://megabytecomp.com/apps.aspx and I then unzipped and ran it and restarted my Mac. The script clears out the user cache folder. For some reason this seems to work. You have to authorize your iTunes music either at this stage or after you connect your iPod to your computer. But you have to follow a certain procedure when you attempt to synch your iTunes library with your iPod: First, open up iTunes from your applications folder and wait until it is fully loaded before then connecting your iPod. From there on in you should be able to synch your iPod and iTunes as before, except you will always have to first open iTunes from your applications folder and wait till it loads before connecting your iPod to your computer.

I should add that this was all done on an iMac with OSX 10.6.2, not under Windows. I noticed some Windows users are also having the same problem with iTunes. Unfortunately, the script I mentioned above is an .app so it would seem it is only usable on a Mac. But if you have some virtualization software running and are booting into both Windows and Mac OSX, you can at least, hopefully, use it with your copy of OSX.

Hope this is of some help. As I say, it worked for me, but it may not work for everyone who, like me, found that the other suggested solutions in this thread didn't work for them. One thing to keep in mind is that while I found following this method allowed the fix to "stick" and keep working after a restart of the OS, the site with the script on mentions that sometimes it can take several repeats of the procedure and using the script for it to finally "stick".

Like everyone else, I just hope Apple addresses this problem with iTunes and provides an update fixing it so we don't need these workarounds.

Mar 10, 2010 2:46 AM in response to pulp3au

Sorry. My post was a bit confusing. I meant that, in the first stage, I removed the itunes folder and the users/username/Library/preferences iTunes and iPod .plists and placed them on the desktop then I reinstalled iTunes 9.0.3 and then I copied the contents of the iTunes music folder from my desktop to the new iTunes Media folder. Then I did the rest. Obviously you don't want to trash your iTunes music folder or else you'll lose your music (if you don't have a backup), so that's why I placed it on the desktop as a method of removing it.

Mar 10, 2010 6:39 AM in response to pulp3au

*_Just one more thing regarding the approach I outlined*_ of removing the iTunes and iPod .plists and the iTunes folder (followed by reinstalling iTunes 9.0.3 and placing the contents of the iTunes music folder into the iTunes Media folder): The warning is that this will get rid of any playlists or genius mixes you've constructed. So, depending on your situation and what you want to do, it may be best to first try just using the user cache cleaner script and then restarting your computer and opening up iTunes before connecting you iPod for a synch. I guess removing those .plist and iTunes music files to the desktop and then placing the contents of the iTunes Music folder in the iTunes Media folder *_should be a last resort_*.

Sorry for the multiple posts. The whole thing is a bit complicated and it was very much try, try, try for me until something finally worked and fixed, for me, this error 42408 bug. Hopefully, this fix will continue to work for me until Apple releases an update that addresses this bug.

Mar 10, 2010 10:23 AM in response to pulp3au

Thanks for taking the time and talent to share with us. On the other hand ... Mrs. O'Leary out there... and there are probably many... is not going to have a clue as to what you said and I don't think she should have to. Please forward your solution to Apple so they might know just what a mess they've placed their customers in.... this kind of problem just MIGHT be damaging to their corporate image!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iTunes Error 42408 After 9.03 Upgrade

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.