I have the same problem on iPad and iPhone. When i open mail and connect to POP account, it crashes. I can see mail for a few seconds - there are emails in there from one month ago. Even after i've cleared all emails via webmail, reset my devices, deleted and re added the accounts. Both devices seem to have remembered the old emails - any idea how I can solve this?!
G5 iPad iPhone,
Mac OS X (10.5.5),
with iPhone And iPad.
I just started having the same problem on my iPad and iPhone. It's made both devices useless for email, though the iPhone takes a bit longer to crash - 20 or so seconds vs. the iPad crashing instantly. Any solutions?
Wondering if anyone has found a solution to this problem. I'm on OS 4 on my 3GS and I'm having issues with mail crashing to the springboard when I attempt to forward or reply to a message. VERY IRRITATING. All other features seem to be working fine.
I've deleted the accounts and restored them. I've deleted all undeliverable messages from all of my inboxes and still no dice. Any help would be greatly appreciated.
How did you delete the Undeliverable email? I have one of these, and I suspect it is the cause of my Mail crashing (opens for 3 seconds, then goes back to the Mail icon on the home screen?
In the 3 seconds my mail is open for, I can see the questionable email in my inbox, but don't have enough time to get rid of it.
I have the same problem on my ipad, the mail opens for 3 seconds, then goes back to the icon before I can do anything. In the 3 seconds, I can see that there is a Mail Delivery problem in the Inbox, but don't have enough time to delete it. How do you get your old emails on webmail? I have opened my web mail account, but all it shows is new email.
I have the same problem. My mail just crashes after opening. I don't have this problem until today since I bought my iPad 2 weeks ago. Any help would be greatly Appreciated.
Btw I have tried going Into my mails and check if there is any unsent mails.
As above - I had to delete "undelivered" email from my web mail account, delete my mail account from my iPad , recreate a new mail account and then had to sync with iTunes before my mail would work. Easy fix!?
Same problem on the iPad with a delivery failure message. If I'm really quick about it, I can delete the message before the mail app crashes (usually after 2 or 3 seconds), but as soon as I start up mail again, it's back and so is the crash. Have reset every way possible! Between this and the buggy iOS4 on my iPhone 3GS (can't accurately enter appointments into calendar beyond 25 Sep now), I'm about fed up with Apple!
Thank you for the help with this issue. Using my computer, I deleted a handful of undeliverable e-mails I received today, reset my iPad, and the iPad mail crashing problem stopped.
It's definitely a weird problem, but I do appreciate your solution.
the fix that worked for us: turn on airport mode and open mail prefs and change preview to none. Open mail app and tap edit button on top right. Highlight the offending email and then hit delete. Then go to the trash and empty. Turn airplane mode off and mail should work again.
I have just had this sorted with help from Apple - it appears that even when you delete a mail account, the iPad appears to keep the messages in some sort of cache, and then puts them back into the in-box when you re-establish the account (even if you have made sure they are deleted off the mail server). The way to prevent this is to restore the ipad to "factory settings" and then UNCHECK "sync mail accounts" under the info tab before syncing itunes with the ipad. Also, make sure the rogue message (mine was a delivery failure message)isn't on your mail server - I used telnet commands to access the (talktalk) mail server and delete all e-mails from both my mail accounts. Then simply put the mail accounts back onto the iPad in the normal way. Worked for me.
Assuming your crash is being caused by one of these evil "undeliverable mail" notifications, I have a solution that is similar to earlier offerings, but there are a few additional requirements. Here is the recipe:
1) In Settings, turn on Airplane Mode
2) In Settings > Mail, Contacts, Cal
Select "Preview" and set it to "None"
These two steps alone keep Mail from trying to prematurely read that nasty e-mail and crashing on you. You now can at least open Mail with confidence and scroll through your Inbox to find the culprit(s). According to the suggestions above, you can now go into Edit mode, select the offender(s) and delete them. Unfortunately, that didn't work for me, because as soon as I highlighted the first renegade e-mail for deletion, Mail accessed that bad boy (presumably to render the contents for me in the window to the right) and summarily crashed.
So here's the final important piece of the solution: instead of going into Edit mode, swipe your finger from left to right directly on the evil e-mail. This causes a red "Delete" button to show up right on that e-mail without highlighting it! So no crashola! Mash that "Delete" button and send that naughty nellie to the trash. If you want, you can chase it into the Trash folder and pull the same stunt there to be rid of it for good. But if you do, beware! Make sure that you also have a more recent e-mail in the trash with it so that when you enter that folder, our nemesis doesn't get selected and crash you right back to where you started!
Repeat the process for each of these meanies. Close Mail. Open it again. Confirm the evil-doers have not returned. Close Mail.
Go back to Settings and undo what you did in the first two steps.
I have had the same problem with Mail on my iPad. It has crashed at least 10 times since May, each time rendering the Mail App unusable. Apple needs to address this issue. It seems that Mail can't handle more than a certain threshold of data at one time. Mine has crashed on an undeliverable attachment of 11 mb. It also crashed when I tried to delete about 70 items from my Trash. I hadn't cleared the trash in a few days.
My only solution, suggested by Apple Tech Support, was to do a full restore from iTunes. That is another issue they need to address because the only option is a "full" restore. While the "restore" process fixed the problem, it took two hours to reload all my mp3, jpeg, mp4, pdf, etc. data.
Why can't iTunes provide an optional restore for Apps only, just like install discs on a new Mac?
