MacBook Pro (2010) Freeze

I had the same issues with my 2010 MBP 2.66 i7. Since day one, it would freeze 4-5 times a day during any random combinations of tasks. Genius bar reloaded software multiple times and eventually they sent it in for logic board repair. One month afer logic board replacement, it started freezing again and could only be recovered by a hard reboot and gave same kernal panic each time.

After talking to customer relations, they are replacing it with a new 2011 MBP. I am hoping this will put this issue to rest once and for all. Apple support has been very helpful, however, I would not expect a $2000+ brand new computer to have issues where I would spend 6 months working with them.

pray tell how you managed that.

I just re-installed - and two hours after the re-install - it froze and only way to get it back was a hard reboot.

After the hard reboot - everything on this machine is dog slow. I think my iphone outperforms my crapple right now.

I'm logic-board replacement 3 now. And waiting for the apple shop to receive spares so that they can install the 4th.

I got the idea from another poster who said to call customer relations. They are different from apple care. I think after 3 logic board replacements, you should have a strong case to have the machine replaced. I essentially asked for a refund or a new machine, and explained I couldn't afford to lose more time and work repairing and replacing parts on a new computer.

Please disregard my previous post about fixing the issue by uninstalling Parallels Desktop and/or reformatting the hard drive. Both don't work, as I am still experiencing the crashes.

I even updated to OSX 10.7 Lion. The same problems appear, especially when Spotlight is indexing.

Hey guys, I'm kind of in a bad spot, and was wondering if you guys had any good ideas. I only just recently discovered that my MBP also had a faulty logic board; however, my warranty is up and that price of 500+$ seems a little ridiculous. I was wondering if I had any other options?

Thanks.

I have the same problem. My MBP: 3,06 GHz Intel Core 2 Duo, RAM 8GB 1067 MHz DDR3 and with my wife MacBook (white unibody). The problem occured in the beginig of July. So, I think this is software issue. Regards to everyone.

Hi fighterguyfrommd,

would you be kind enough to post your case # you received from Apple? There's tons of people with the same crap going on. This would be quite helpful when arguing with Apple ...

I had a hard time finding a way to replicate the problem to prove that they still hadn't fixed it, until my wife opened Photobooth one day. It crashed every single time I picked the Twhirl effect. The processing live video like that must be too much for the system and causes it to crash.

That's how I got them to replace my logic board. Although after reading this thread, I'm worried that it'll only work for a few more months.

Hi, I'm glad to find this thread that I'm not the only one experiencing this issue.

I first noticed this problem on the Windows side (bootcamp), and I thought it was a driver failure.

I recently booted Mac to install Lion OS X, and had this issue also, happening quite frequently.

The screen goes off, there is no light from the apple logo on the back of the screen and the computer completely freezes. If there is an audio playing, it just repeats the segment when the computer started to freeze.

It looks like it's hardware failture and one that's from Apple, but I bought this laptop last April, so I doubt Apple will fix it for free.

This is a very frustrating issue and I don't believe Apple will care much.

Did you guys have any luck getting it fixed for free?

If they decide to charge me, is there anything I can do to make this right?

Please let me know. Thanks.

this my 4th mac laptop and it is the worse.

i bought it may 2010, did not crash for about 6 months, after that, it started crashing to black screen 1-2 times a week. after installing lion, it now crashes 4-5 times a day! also magic mouse not scrollling, jumping around, etc..

I took it to genius bar before warranty expired, after a week they said nothing was wrong, now it is out of warranty... i hope apple comes up with a solution to this problem very soon.

MPB i7 15inch 2.66 ghz

Memory 4 GB 1067 MHz DDR3

Graphics NVIDIA GeForce GT 330M 512 MB

I have the same model.

MPB i7 15inch 2.66 ghz

Memory 4 GB 1067 MHz DDR3

Graphics NVIDIA GeForce GT 330M 512 MB

Made an appointment now to take it back, again.

I've sort of narrowed it down to one of two things;

I see this error everytime just before the crash in the console log;

2011/08/01 11:34:00 AM com.apple.WindowServer[57] Mon Aug 1 11:34:00 dome.local WindowServer[57] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

2011/08/01 11:34:12 AM com.apple.launchd.peruser.501[97] (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self

And google reckons that is a hardware problem, again.

The other strange'ness' which I picked up - it sometimes occur when I touch a usb device or my screen adaptor dongle. Not sure if there is something on the side of the logic board which shorts out and cause this.

I managed to get the telephone number for the service provider in my country to try and get a replacement machine, considering I still have a warrantee on it. Left voicemail, hoping I get a call back in the next couple of days.

Happened again. Apple still not doing anything and suggesting reinstall which helps zero.

Hey guys thought i might as well start inputting as well, Ive been experiencing problems with my iPhoto for a while at some point it would work for a few seconds and then crash screen backlight still working and then reset.//(MBPi72.664GB330). I did a hard reinstall of Mac OS X snow leopard from the CD (formatting the Drive (windows habit hehe)). I then updated and upgraded to lion and through the purchased app in the mac app store installed iphoto, but alas it still crashed after a few seconds. I then noticed that in lion photobooth in fullscreen was a no no.crash->hard reset->crash report. I investigate and notice the crashes are involved with programs using a bit more GPU than anything else because whilst monitoring my RAM it didnt seem to fluctuate rapidly when iphoto booted or when photobooth in fullscreen was active. I then start reading around and find you guys, after installing gfxCardStatus and setting the GPU source to the integrated intel HD GPU i noticed the crashes stopped and i was able to use iphoto for the first time in a few months same as all the other apps.

In my opinion... Its a software malfunction between the nvidia cards and the mac software since apple has moved away from nvidia and has kinda forgot about them and is probably using all these crash reports to structure a solid update for the customers of mid and late 2010.

Im not pleased to say the most having spent quite a bit for this macbook pro, would be a shame for apple to loose its credibility.

If anyone has any clues as to a scheduled apple announcment of a new update or a statement concerning the driver issues let me know. Thanks.

atwa

Hi,

Same issue here : I got my MBP 7.1 last July 2010. In December, it started freezing while I was updating to 10.6.5. And the more I rebooted it, the quicker it froze. Nothing moving, no sound. Dropped dead.

So I took it to an Apple Store in Boston, they ran various tests, and they said it was a hardware issue because the computer would freeze even booting from their system (usb hard drive plugged in). Then I took it to an Apple Store in Paris and basically same conclusions. They changed both the hard drive and the logic board, not knowing what was the issue.

Now, we're 6 months later (roughly), and it started freezing again while I was (again!) updating my system with some minor updates. I can’t tell you what it was since it froze and I can't even get it running long enough to look it up now.

The only things I found were some permission issues when trying to repair the disk, and all related to Airport Utility (but then again, maybe there was more to it : it just froze).

And I got quite an interesting screen this morning (first time) :

Panic (CPU 0 caller 0x13c3d38): “pmLock:waited too long, held by1@13c1ee7”@/SourceCache/AppleIntelCPUPowerManagement/...

Debugger called: <panic>

Backtrace (CPU 0), Frame : return address (4 potential args on stack)

Then lots of “0x52af3f78 : something”

Ending with

MacOS version 10K549

Darwin Kernel Version 10.8.0

And then I was asked to restart my computer. And then it froze. I can’t even boot from the install CD to start from scratch because it freezes during the installation. Could that be a logic board issue?

And I’m not that confident in buying a new one if I keep having these issues because that one is only one year old! (but then there’s no way I’m buying a PC so…).

Does anyone has issues of that kind with newer MBP ?

OK, it doesn't answer the freeze issue, but explains the screen I had : Kernel Panic

Here is how to take care of it, so I'll try that and see if it does anything about the freeze.

http://support.apple.com/kb/TS3742?viewlocale=en_US