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Level 1

4 points

Belkin Network USB Hub (F5L009) - problem solved!

This problem relates to the fact that once again Belkin haven't bothered to update the installation software for their great USB Hub...not happy! Ironically this is the same problem Belkin had with this device when it came out back in 2007, with earlier versions of Mac OSX V (10.5); it's a simple fix and yet they have basically stumbled again for Snow Leopard!

PROBLEM: Belkin Network USB Hub F5L009 gives an error message "SXUPTP driver has not been installed" when you instal the software if you have Snow Leopard.

SOLUTION:
1. Download "SX Virtual link for Mac" V3.3.0 (Date 11/13/2009) from http://www.silexamerica.com/support/software/svl.html
2. You will have downloaded a zip file called "sx-virtual link_mac330.zip"; unzipping this will give you a folder named "s-42a330".
3. Within that folder, navigate to SXVirtualLink>contained_packages>Driver>10.6 (the 10.6 refers to Snow Leopard OS); inside there is a file called "Silex_kext" dated 5/11/2009
4. Drag this file into the installation folder Utility>Connect>contained_packages; it will ask if you want to replace the older version of this file that exists there. Click "yes".

Now you can go through the normal installation process using the modified package, as per the manual, and hey presto, everything works magically!!

[If for some reason you don't have the installation disk to start with, or have a problem sticking it on your desktop, it is available at http://en-us-support.belkin.com/app/...20hub/r_id/166 as F5L009 Driver - Mac (version 1.5.0, OS compatibility : Mac OS 10.5; note there is no 10.6 compatible version - and THAT is the core of the problem with the installation disk in the first place).

QUESTION: I know nothing about what the **** I am doing, and yet managed to figure this out from Googling and reading - why can't the brains at Belkin have done the same - it is a trivial exercise for them to have made a version 1.6.0 compatible with Snow Leopard. I am seriously unimpressed!

Late 2009 iMac 20.5 inch 1TB, Mac OS X (10.6.3)

Posted on May 14, 2010 9:35 AM

Best reply

manders87

Level 1

4 points

Posted on Oct 18, 2012 11:20 PM

SOLUTION TO CONSTANT DISCONNECT (Running Snow Leopard 10.6, Belkin USB Network Hub, and external WD hard drive)

After trying everything from disabling the DHCP on the usb server (notorious Belkin of course), updating firmware, etc. this is strange solution that I found.

-- Run both the native Belkin Control Center application and the SX Virtual Link at the same -- my external storage stays connect as long as I want and my drive mounts instantly. (Simple solution)

Problem 1 - Running Only Belkin Control Center

Connection is constant, but the drive fails to mount randomly. I could only get the drive to mount maybe 1 out of every 5 times I tried no matter if I formatted it MS-DOS FAT or Mac - Extended Journalized

Problem 2 - Running only SX Virtual Link

Drive consistently mounts but connection disconnects every 90 seconds.

This problem of using an external hard drive that consistently mounts to my Mac has plagued me for the last 4 days. I didn't see any other solution on here or Google-able. I hope this helps someone else out there.

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114 replies

Jan 7, 2012 5:18 AM in response to mariocontreras

Genial Mario!!!!. Despues de comprar nuevas impresoras, cambiar miles de drivers, actualizar software, comprar servidores de impresión ( que tampoco me funcionan con Bonjour)... Me ha funicionado.

Perfecto!!!, esos si, he seguido el orden tal y como lo has escrito, pero a continuación he tenido que intalar el SX Virtual link.

Gracias

Jan 7, 2012 5:19 AM in response to mariocontreras

Todo OK

Jan 7, 2012 5:59 AM in response to petero221

UPDATE: The solution I found:

1. Download from http://en-us-support.belkin.com/app/answers/detail/a_id/511/~/f5l009-network-usb -hub---drivers the version: 1.5.0, OS compatibility: Mac OS 10.5 size: 55.3Mb

2. Extract the buhscd-mac-v160-080409.sit

3. Open the extracted folder "Network USB Hub/Utility/Connect" and install "ControlCenter_10_4.mpkg" do not restart

3. Open the extracted folder "Network USB Hub/Utility/Connect/contained_packages" and install (no restarting) ControlCenter_app.pkg, Silex_kext_legacy.pkg and Silex_kext.pkg

4. Press Restart in all 4 installers

5. Belking Network USB Hub Control Center will open

6. Connect devices (Wait around 30 seconds for Storage Devices to appear on Finder), printers connect much faster.

Notice user josesepulveda mentioned he needed an extra step:

7. Install SX Virtual link

8. Enjoy!

Jan 7, 2012 7:55 AM in response to steenamaroo

I don't get the above steps.

Surely that ultimately installs sxuptp.kext v 1.3.0 which is the root of the problem?

On reboot at step 6, I get the error silex extension is not installed, because it's the old 32bit plug for tiger/leopard.

Obviously if i go on to install sxvirtuallink, it overwrites sxuptp with 1.9.0.

Is this right?

servile

Level 1

0 points

Feb 19, 2012 7:29 AM in response to petero221

Solved with my 10.7.3

Thanks for step mariocontreras

Mar 17, 2012 1:13 PM in response to mariocontreras

Mario,

When I extract and open the Network USB Hub folder from the .sit file, I am offered 3 sub-folders (Manual, Uninstall, Utility) and a file (Setup). An error message is shown when I choose Setup..."doesn't work on a Power PC..." or something to that effect. Can't find the files you are referring to.

I am running Lion on a MacBook Pro.

Thanks for any help you can provide.

Mar 18, 2012 4:27 PM in response to JAM in MV CA

I retract my previous comment about finding the files...

I followed Mario's instructions and received an error message while installing the kext legacy file...but then it continued on and said it installed successfully. After restarting per Mario's instructions, Belkin wouldn't start and gave an error message of SXUPTP key not installed.

I went to the support site:

http://www.silexeurope.com/f88196ccbe9e1a639df849f3f06fa1a6/en/home/support/prod uctgroups/common-downloads/device-server-and-virtual-link.html

I installed 3.8.0 SX Virtual Link, published on 17/1/2012. I then installed SXUPTP update 1.9.0a1, published on 10/2/2012. Again during the installation of this file, an error message came up about the SXUPTP key and again, the installation continued on an said it installed successfully.

This time when I restarted, it worked. It shows up in my finder window and I have moved files to and from the device. I am an hour in to connecting to the device and it hasn't dropped yet.

Thanks to Mario and others who provided additional thoughts that helped me find the right files to install.

For those of you that have given up on Belkin, have you found another product that allows you to connect 4-5 USB devices through a network connection? Did you purchase an Airport Extreme and connect a multi-port USB hub to the single USB port on the Airport Extreme? Just trying to get ahead of the problem if my Belkin craps out again.

Mar 19, 2012 9:25 AM in response to JAM in MV CA

Belkin locks up whenever I try to disconnect. I've tried various permutations of disconnecting and quitting of the SX Virtual Link and Belkin applications, but they all wind up with the Belkin Control Center App hanging. Has anyone solved this problem?

Mar 20, 2012 12:40 PM in response to JAM in MV CA

The new software and driver versions inspired me to try again (on 10.6.8) but with no success.

The problem is much more predictable for me now though.

My devices will connect, but will disconnect exactly seventy seconds later.

I'm buying a mac mini soon with lion and will try it out for sure, but I'm not holding my breath.

Mar 28, 2012 2:24 PM in response to petero221

I contacted Belkin's support and here's what happened. They said I will get a call within 24 hours...

John Paul De Lumen (Listening)

John Paul De Lumen: Hi, my name is John Paul De Lumen. How may I help you?

Ron : this is actually about productPart # F5L009

Ron : Network USB Hub

Ron : there seems to be no compatible driver for Mac OSX Lion

John Paul De Lumen: Do not worry I am more than happy to assist you, Ron.

Ron : the latest driver for this fails to install

Ron : there are a good many people online in forums with the same problem

John Paul De Lumen: Yes.Upon checking, this device is only compatible up to Mac OS 10.5.

Ron : well, that is a problem

Ron : seems it should be a simple matter for Belkin to fix

John Paul De Lumen: I do apologize but there is no update regarding this issue and there is no definite time if there is a release of update.

Ron : that answer is unacceptable

John Paul De Lumen: I can escalate this case to our higher team to further assist you, I am really sorry.

John Paul De Lumen: In order to forward the issue to the concerned department, we request you to please provide us with the following information

I will report back...

Jun 19, 2012 7:36 AM in response to petero221

I followed this thread and tried the solution but unfortunately it did not work for me. I recently bought a Macbook air running Lion 10.7.4 and the SX Virtual Link just crashed it every time I tried to run it.

The Belkin hub used to work perfectly on my ibook G4, and all I want to do is connect my printer and usb hard disk to the macbook air wirelessly.

Can anyone please suggest either another solution or an alternative product that will do the same job. I really don't want to have to buy the Airport Extreme if I can avoid.

Cheers

Jun 25, 2012 10:34 AM in response to Bobbler2310

I'm on a MacBook Pro OS X v. 10.7.4 and just completed this process.

First, I made sure the most current drivers were loaded onto my MAC. Then I downloaded the SX Virtual Link - v. 3.8.1 Dated 20.03.2012 for Mac OS X - PowerPC：Ver 10.3.x～Ver 10.5.5 Intel： Ver 10.4.4～Ver 10.7.3 and restarted my computer.

Then I opened SX Virtual Link and it automatically found the device, I connected to it and adjusted the "options" to fit my needs (i.e. - automatically connect on start-up)

Hope that helps!

Jun 25, 2012 11:04 AM in response to clcondran

This is good news, clcondran, thanks.

I suspect key to your success may be:

clcondran wrote:

I made sure the most current drivers were loaded onto my MAC

Please can you specify where you found these, what they were called, version numbers, dates, etc.?

Keith

mba_user

Level 1

8 points

Aug 7, 2012 3:36 AM in response to clcondran

Hi clcondran

I have followed all the steps laid out in the various posts as I am trying to connect a HP P1005 printer to my new mac via a Belkin Home Base. SX Virtual Link shows both the printers that are connected but says it cannot connect, it then shows the HP as connected.

However, when I try and print nothing happens and jobs just stay in the print queue. The drivers for the printer are up to date and it runs fine when plugged into the mac.

Any suggestions anyone? WOuld love to be able to use this with the mac in the same way I did from the old PC for wireless printing.

Aug 9, 2012 7:45 AM in response to petero221

hello guys,

I'm about to buy thi belkin hub, but looks like the software they're providing it with isn't good for latest osx versions... it's a power pc ⚠ application that mountain lion doesn't even want to try to open....

do you know if there is a way to get it work on OSX v.10.8????

please let me know thank you all!

Belkin Network USB Hub (F5L009) - problem solved!