Previous 1 2 3 4 Next 57 Replies Latest reply: Jan 28, 2014 6:09 AM by Jerry729
ronimous Level 1 Level 1 (0 points)
Completely black, no power, no charge, computer doesn't recognize it. Had it on the charger overnight and still nothing. Been snug in it's case since I've had it, never dropped or exposed to liquids other than cleaning. Tried the holding the home button and power button trick, nothing.

Bought at Best Buy. Any ideas?

Ipad wifi
  • Allan Sampson Level 10 Level 10 (123,375 points)
    The iPad includes a one year warranty. Call AppleCare or make an appointment at an Apple store if there is one nearby.
  • yukialbany Level 1 Level 1 (65 points)
    Take it back to BestBuy. They have an APPLESTORE within and will easily give you a new one. You don't have to go to a real APPLESTORE. I plan on getting my wifi iPad at BestBuy as soon as they get them in.
  • Akif Level 1 Level 1 (5 points)
    take it back to the islan- apple store.
  • HyperNova Software Level 6 Level 6 (8,335 points)
    Make sure you have held down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.

    Did you keep the buttons depressed for at least 10 seconds?
  • Argon0 Level 1 Level 1 (0 points)
    Thanks for that, had same problem, tried everything else, but that worked.
  • MertonFrog Level 1 Level 1 (0 points)
    Great, thanks! Helped bringing my iPad back to life as well! What the heck was that though?
  • pbnyc4 Level 1 Level 1 (0 points)
    Worked for me too but had to hold down power and home buttons for 15 seconds.
  • stevewads Level 1 Level 1 (0 points)
    Same problem for me. Had to hold down both buttons for about 15 seconds (almost gave up at 10) and it worked. Thanks!
  • MBarnesgv Level 1 Level 1 (0 points)
    Power/Home buttons for about 15 seconds worked for me too! Turned my frown upside down. Thanks!
  • DrTechDaddy Level 1 Level 1 (0 points)
    I had a similar problem. It had been charging all night. At first, the screen wouldn't rotate regardless of the setting of the screen lock switch. I turned it off, then it wouldn't come on--just went dead. I left it off for a while, then when I turned it on and pressed the sleep button, it came back to life--didn't have to hold for 10 sec.
  • macguy90 Level 1 Level 1 (60 points)
    Just take it back to the Apple Store. They will replace it at no charge, as long as there is no obvious user-induced damage.
  • actan Level 1 Level 1 (0 points)
    I bought my Ipad two days ago and it worked fine until I decided to turn in off using the sleep/wake button. The battery was around 80%. Next day I found it dead. Tried holding the wake/sleep button for > 15 seconds..didn't work..tried holding both home & sleep/wake button..didn't worked either. Tried charging it a few hours and repeated the same step again..didn't work either. Tried connecting it to Itunes on another PC to restore it..failed..I decided one more try of holding the wake/sleep and home button again for the last time before sending it to service center tomorrow..and it worked!!
  • KarlD Level 1 Level 1 (0 points)
    I had to take my iPad back after 1 week it also wouldn't hold a charge. They replaced it after checking it and found the battery to be defective. Apple was able to give me a new 32GB Wi-Wi unit the same day.
  • Bryan.C Level 1 Level 1 (0 points)
    I just had this happen today on my 64gb 3g model and holding the home and sleep/wake work for me. We all know that trick but a previous poster mention it took alittle longer than he expected. I also just held them alittle longer than I had and it worked, THANKS
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