FedEx mailed me an empty box..

Thats true theft happens at all companies including UPS.

But I don't recall ever hearing about this type of large scale theft issue at UPS with such a huge account as Apple and a very hot item.

If FDX workers are stealing iphones than I would say its FDXs fault.

Has this happened to anyone else?

Paco the Dancer wrote:
But I don't recall ever hearing about this type of large scale theft issue at UPS with such a huge account as Apple and a very hot item.

That's because most companies haven't dropped 600,000 $600 devices into the channel at once.

I'm sure FedEx will prosecute each and every case where a perpetrator can be determined.

Unfortunately, in most cases, the Police won't care about a theft of "only" $600.

Well, my "stolen" iIphone sceneario is being taken care of by Apple so I have some advise to those experiencing the same thing.
1.) You need to be persistent and proactive in calling Appple. They will not call you.... You have to keep bugging them.
2.) You must get to Customer Relations and and get a rep that will handle your case from beggining to the end. That rep will become your advocate to both ATT and FED EX. I got one of those and he is working on my case.
3.) Apple initiated a refund for my original purchase. He said that Appple does not want their clients to have to wait for the FED EX investigation to clear up. They will get you replacement phone and will then deal with FED EX.
4.) After he initiated my refund he called (on a conference call) ATT and requested that my eligibility to purchase another Iphone was reset.
5.) He instructed me to go to the nearest ATT store purchase my new phone. Not the Apple store because now we have to work with ATT.
6.) He said to go directly to the manager, explain the situation, and make sure that they help me. He said "Do not take no for an answer". He also said to threaten the manager that if they do not help me I am to call the Apple rep on the spot and he will catt ATT directly.
7.) My eligibility was reset. I purchased my new phone. Refund on original order was processed by Apple right away.
Hope this info. helps anyone out there with the same scenerio.

That sounds like a speedy and smart way to get the new phone to you, but why havent they just offered that from the get go? It seems much easier for Apple to refund us, reset our plan with AT&T, and let us go pickup and activate a new phone at the store totally bypassing the shipping problems.

When I suggested something like this to the Apple reps they told me the inventory is different in the stores so that isn't possible...

cecoulter, one question I have for you though: what city are you in and how was the line/availability when you went into the ATT store? I live in Los Angeles and I imagine the phones are still hard to get. Did they first deny you then give you one after talking with Apple?

Thanks for your help!


(I just received an email from Apple saying the following:)

"We continue to work with our carrier on your lost package. We are close
to resolution and should be providing you with an update within the next
two to three business days. In the event that this process will take
longer than anticipated, we will let you know what additional action is
required.

If you have received your order, our carrier will notify us of the
delivery.

For additional information about your order, visit our online
self-service site at www.apple.com/orderstatus
<http://www.apple.com/orderstatus> . You can also find help online at
www.apple.com/support/store <http://www.apple.com/support/store> .

We appreciate your business and sincerely apologize for any
inconvenience this has caused.

Thank you,
Apple Online Store Customer Support"

I am very scared of this situation, therefore, I ordered from AT&T because they ship with USPS.

So far, a dozen calls and no acceptable response. I emailed Steve Jobs with high hopes of a response, I am sure he will get right on it and send me his personal phone until I get my own.

I ordered from AT&T-they used fedex.

Papadimitropoulos wrote:
I am very scared of this situation, therefore, I ordered from AT&T because they ship with USPS.

None of these companies are immune -my stolen kindle was "delivered" by USPS Priority Mail...

Latest news from Apple...

We are pleased to inform you that your iPhone has shipped. Please check below for your confirmed delivery date. If you ordered more than one item, they may ship separately.
- The Apple Store

Hopefully the Fedex guy won't swipe this one as well.

Keep hounding FedEx and you should also be able to contact Apple.com support section and request that they open a Tracer for the package and FedEx should be able to investigate the issue. Problem with this is ever FedEx location is owned by different individuals unlike a shipping company like UPS where it is one large international company or like the Postal Service. That fact is probably what will make to tracer process very slow.

what scares me the most is im 14 im gonna be home alone when it gets delivered and there not going to listen to a kid when i tell them to give me the box before is sign. My older brother got his delivered like two weeks ago and there was no problems with his lets hope its the same here);

They'll listen. Tell them you want to verify the package isn't damaged or open before signing.

I hope im gonna ask one of my parents if they can stay with me till its dilivered so they can help

i think i read somewhere that fedex has insurance on items up to 150$