Since I activated my new phone last night, it will periodically not wake up from being locked. When I try to wake the phone up from sleep mode, I hit the home button/lock button and nothing happens. Only a hard reset seems to fix the issue, and only temporarily; it happens again 30 minutes to an hour later.
I synced the new phone from my 3G backup. I'm thinking a full restore may help -- any other ideas?
Mr. Mykels - I'm curious if your problems have resurfaced with device #2? My current suspicion is that it's some app running in the background causing it to go into its coma. If you're not having the issue with the second phone, then I think that I can reasonably conclude that it's not an app and that it's the phone. Then I can bring it back to the Apple store and get it replaced.
I posted in another thread that I was having a similar issue. It looks like this is happening to a lot of new iphones. I had mine replaced yesterday at my local Apple store, and so far, phone number 2 is working fine. (knock on wood)
IMO, it's not an app problem. I had this happen from a fresh restore, from a freshly installed itunes 9.2, and set up as new phone. Didn't put anything on the phone, except stock apps. And the issue continued.
Mine is doing this too. It usually takes several button presses, over at least ten seconds before one finally registers, and the phone wakes up. I restored mine from a 3G backup too, but I'm hesitant to bother with resetting / re-syncing everything before I know if it will change anything..
I commented earlier and I am having the same problem. I am having a new iphone4 sent. However, I am still using the "faulty" iphone4 until then. Just an FYI...I don't think I have had the problem since I turned wifi off as suggested another commentor. Anyone have the problem when wifi was turned off?
I was having the issue on both 3G, and Wifi. I even had the issue with cellular data off.
Try playing your ipod on a loop on mute, and that will keep it from going into the coma mode until your replacement arrives.
I restored the phone last night and started all over as a new phone. I had a **** of a time restoring it (all kinds of error 14s and 9s), but managed to get the firmware on after a couple of hours. I hesitate to say this because I'm afraid I'll jinx it, but I've not had the problem since I restored.
2nd post on this thread:
My iPhone has gone comatose several times this AM.
Wi-Fi on/off makes no difference - so scrap that theory.
Lovely phone, but very bad initial experience so far.
Despite my full restore last night, my phone is still not waking up from sleep mode every so often. I called Apple and they've agreed to ship a new phone.
1.) The only time the "coma" lockup has occurred for me is while the phone has went to sleep while running an app. For instance I was using the headphones to make a phone call, the call was working fine, I hung up and then couldn't get my phone out of sleep mode. The other instances in which this has occurred have happened while listening to Pandora and then letting the phone go to sleep. Pandora plays fine, I can even stop and start it with the headphone remote, BUT I can't get the screen to wake up when this occurs. I can connect it to my macbook and access all the files via iTunes, even move media on and off it, BUT the screen stays black OR shows the Apple logo frozen and either restarts on its own or I have to force a restart.
2.) I got the phone brand new and restored from a backup of my iPhone 3G. However the iPhone 3G was running OS 3.1.3. I had not upgraded it to 4.0 before backing it up. I then "restored" the 3.1.3 backup from the 3G onto the iPhone 4 when I got home. I have a hunch that the differing OS versions might have left over some uncooperative scripts/settings in the backup I used on the phone.
Did anyone else who is experiencing this problem restore from a backup made on a phone running any OS before 4.0? I'm going to test this out tonight. I'll wipe the phone, upgrade the 3G phone, back it up, and then move that backup onto the "clean" iPhone 4.
My assumption is that this isn't a hardware issue, it is a software issue. As others have indicated getting a phone replacement and the error still occurring. Further tests have revealed from my end that the phone is in fact "awake" but the screen won't turn back on.
1. My phone is entering its coma even when there are no apps running. It is literally sitting on my desk with nothing on when it becomes unresponsive.
2. I loaded the new phone from a backup of a 3G phone that was running iOS4. Even when I loaded it as a new phone from no backup, I've gotten the same problem.
Same problems here. Apple really need to respond. I tried the restoring as a new phone method, that didn't help. I am currently testing the wifi off mode to see what happens there, will update when I have an answer. Really hope this is a software issue, as my nearest Apple store is a 45 minute train journey and I really can't be bothered with the hassle, especially with the current stock issues.
If anyone finds even a stop gap solution, please post on here! 🙂
