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iPhoto cant import video from iphone 4

So i cant import any video to iphoto from my iPhone 4. It gives me a error stating

"Error Downloading image.
iPhoto cannot import your photos
because there was a problem downloading an image"

Image capture wont work either.

I've tried deleting everything from the camera roll. Shoot another video and connect and I still get the same error..

Thanks in advance

iMac, Mac OS X (10.6.4), iPhone 4

Posted on Jul 1, 2010 7:17 PM

114 replies

Jul 8, 2010 11:57 AM in response to Grognard

Grognard has it down right, this worked for me.

Step one: turn off and on your iPhone.
Step Two : launch iTunes and iPhoto
Step three : connect the iPhone to the computer

Jul 8, 2010 5:16 PM in response to Grognard

Had to restart the phone and Mac for it to work. Spoke to a rep and told him about this probable bug.

BlancaM

Level 1

0 points

Jul 8, 2010 8:36 PM in response to Grognard

It worked!!! But, I agree with you that an Apple product should work without patches.

Jul 9, 2010 12:06 PM in response to jacob santiago

I found that what helped in my situation was to remove the photos taken with the Hipstamatic app. Once I did that, iPhoto recognized the videos and allowed me to import them.

Unfortunately, iTunes asked that I restore my phone back to factory settings before I could sync my phone again, but iPhoto was able to import the videos/photos before iTunes started restoring (thank god!).

Hope this helps!

Jul 9, 2010 3:32 PM in response to Dminorsound

well, I have reset the phone, rebooted several times, repaired permissions, and reset the PRAM and still no import of videos. Very frustrated.

Jul 10, 2010 12:25 PM in response to jacob santiago

Im still having the problem
Restarted computer and phone's ( yes 2 iphone 4's with the same problem).
Ive gone threw every recommend solution posted here. Nothing worked.

At this point i am planing to do a fresh install on my iMac and see if it works from there..

Jul 12, 2010 5:52 AM in response to jacob santiago

Step 1: Unplug your iP4 from your computer.

Step 2: Hold down the home button and the sleep/wake button for 10 seconds. Aka Hard Reset.

Step 3: Quit all applications on your Mac including iTunes and iPhoto. (Make sure "automatically open itunes" is unchecked before quitting the application)

Step 4: Open both iTunes and iPhoto.

Step 5: Turn iP4 on.

Step 6: Once iP4 is done loading up plug it in to your computer.

Step 7: Click on import photos.

This worked for me as previously listed earlier in this post. I hope this helps for anyone else.

Jul 12, 2010 2:06 PM in response to bigeyedphish23

on the phone with apple support right now. Will report back with what I get.

Jul 12, 2010 2:28 PM in response to Cult Hero

so unfortunately, Apple support was unable to help. We tried the above steps and image capture and no change. They recommended I take it down to the apple store along with my iMac.

Ed2U

Level 1

4 points

Jul 12, 2010 8:39 PM in response to stapsell

This fixed my problem as well. Rebooted my iMac and I was good to go.

jdw007

Level 1

0 points

Jul 14, 2010 4:26 AM in response to jacob santiago

I have the same problem and apparently Apple doesn't read these forums since their service problems don't include the ability to discuss this. It's completely absurd since the phone has been out long enough that one of the billionaires has taken the time to care about customers

Jul 14, 2010 9:09 AM in response to jacob santiago

I would like to know if those who are saying a reboot of their computer solved the problem are just restarting the computer or actually doing whole reinstall of OSX. Its seems people are having the same problem for different reasons.
I still currently have the problem of not being able to import any video from my iphone. Photos will sometimes go threw but video is a no go..
Ive tried all the steps mentioned as well as spoke to apple care 4 times. With no solution.
The only thing i have not tried was reinstalling OSX on my iMac since i Have not done a back up in sometime.

Like ive stated before. I have tried the phone on a friends Mac and everything imported fine. So im convinced that the problem is not with the phone.( I have 2 iphone 4's giving me a problem) but i problem with iPhoto or OSX its self

Jul 14, 2010 8:49 PM in response to jacob santiago

I hate to say I am having the same problem - this iPhone 4 is far from the quality products I've always purchased from Apple. At home, holding the phone in my left hand (the "normal" way) goes to "Searching" - so I bought a bumper case. No every day I'm having trouble importing when I shoot video on my iPhone 4. Reboots don't help. I NEVER had a problem like this on my past iPhones.

Jul 14, 2010 10:19 PM in response to JamesFabin

Found a fix that works for me - I removed iMovie from my iphone, powered it down, then restarted the phone. I was then able to import everything with no issues into iPhoto. I then reinstalled iMovie on the iPhone and took a few test photos and a couple 30-second video clips - everything still works. Tomorrow I'll try shooting some longer videos and see if the problem is still taken care of.

My guess is that the first version of iMovie did something to my iPhone to cause video files recorded (even though not edited with iMovie) to appear as an incompatible format for iPhoto. About a week ago an update to iMovie was posted, perhaps that one doesn't have this problem.

Hope this helps others!

2012ABC

Level 1

1 points

Jul 15, 2010 8:12 AM in response to jacob santiago

Try to to get your videos off your IPhone

Connect your iPhone to your computer's USB port with the USB cable that came with iPhone Packaging

1. Open My Computer
2. Click your iPhone when its connected
3. Click your the Drive button
4. Go to the DCIM folder
5. Click the folder there and let all your photos load
Now Drag and drop all the photos into a new folder on your desktop and there you go your iPhone photos are now on your computer

iPhoto cant import video from iphone 4