Broken screen repair for IPhone 4?
Samsung, Windows XP Pro
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Samsung, Windows XP Pro
agree and amplify
It looks that I unintentionally subscribed to this thread and receive the replies.
Since I see that some major damage control takes placehere, I will put my last word .
My first iphone was the first that came to the market. The original, whatever model that will be.
I still have it in functioning state. That phone dropped on al kind of surfaces unprotected, many many times.
Its aluminum case is full of dents the screen has only few scratches.
Now my new 4S just droped from my jacket's pocket that was left on a chair. That was barely 2 feet high.
It hit the spot where case meets glass. As soon I heard the sound I knew it broke.
Bottom line is, yes the 4S glass is not what the original used to be.
Yes if you drop it from 1-2 feet it could shatter and yes you will visit the store and you will pay 1/3 of the overall value.
Now as customers we are and we like nice toys some of us are not idiots.
I know Apple didn't use Gorilla glass because my 4s
glass shattered and the Apple genius told me that
Apple uses there own glass, not Gorilla glass. Also I
watched the Gorilla glass test videos on youTube and
these show how virtually indestructible this glass is.
If you are in the UK and need an iPhone 4 screen repair, we offer a same day service
please note that i may benefit from financial gain as i own the shop (Apple make me write that 😟 )
<Link Edited By Host>
I just got off the phone with some guy at the Apple store in Raleigh named Tom who told me that it was in fact IMPOSSIBLE to replace the broken glass on an Iphone and that all Iphones with broken screens were THROWN AWAY never to be used again. Therefore, he was doing me a FAVOR to replace it for $200. You have seriously got to be kidding me. I guess the dude at the mall kiosk replacing screens all day has magic powers.
If you are on this forum because you have a broken screen and have not been satisfied with the service provided to you, make sure you fill out the e-mail surveys sent to you. It affects the store's customer service metrics with Apple, bonuses, etc. Take the time to send a message that you won't put up with it.
Despite what he said, phones brought in with a broken screen are sent in and (if possible) refurbished. Often there is also damage to the logic board that later becomes evident so if you go to the kiosk ask them to replace that while it is open otherwise you face another labor charge when you have to come back for that repair.
It is not economically viable for Apple to repair front screens. They replace the entire phone and the service replacement either has the unexpired warranty period of the original iPhone or 90 days, whichever is longer. You have no warranty after dealing with the guy at the kiosk.
deggie wrote:
Despite what he said, phones brought in with a broken screen are sent in and (if possible) refurbished. Often there is also damage to the logic board that later becomes evident so if you go to the kiosk ask them to replace that while it is open otherwise you face another labor charge when you have to come back for that repair.
It is not economically viable for Apple to repair front screens. They replace the entire phone and the service replacement either has the unexpired warranty period of the original iPhone or 90 days, whichever is longer. You have no warranty after dealing with the guy at the kiosk.
He was obviously lying through his teeth and almost stuttering when he said it. After using the phone with a broken screen for a few weeks, it's fairly obvious there is no damage to the logic board. And, given the minimal impact that caused the breakage, I am quite certain it was just the poor quality glass that was damaged.
And, I don't really need a warranty now, because that won't get me anything but another Apple product for another $200. And I'm done with Apple and their Chinese sweatshop assembly by twelve year olds after seeing how much they really don't care about their customers.
Nobody will miss you. Be sure to buy only phones not made in China next time.
I had already figured out that nobody would miss me deggie. It was fairly obvious they didn't care. Enjoy your career with Apple, or just voluntarily patrolling their message boards, whichever it is.
Have no career with Apple, I do try to help decent people here who really want to be helped. You might also look for the company rated second in customer service when getting that next phone.
Personal experience carries more weight with me than surveys, but thanks for the advice.
I wish Apple would replace my phone. I'm a paramedic in New York. I went on a bad ambulance call and had to intubate a patient. While doing so my phone fell out of my shirt pocket and landed on the front screen. I attempted to explain this to apple and they told me to pay 200 dollars. Way to take care of your emergency services personnel...
Why do you think you're special? Because you're a paramedic? Big deal. I'm a Marine. Do I expect them to give me something for nothing? No.
No I don't but I do expect a product that won't break when you breath on it. Stop trolling boards as a bitter vet. We all appreciate your service, so take it easy with the anger and move on.
There's a bit of a difference between "breathing on it" and dropping it out of your pocket so that it lands on the (glass) screen and shatters.
You are the one who seems to have a sense of entitlement, not me.
Not really. And dont speak about entitlement because if you didn't want the attention then you wouldn't plaster your profile marine this and marine that. Give us all a break and troll somewhere else. Thanks for your input fella.
Broken screen repair for IPhone 4?