Asking for user verification in App Store?

When I do anything in the App Store, whether it's a free update or buying a new app, I am being asked to verify my user credentials, and have to enter the security code from my credit card every time. This just started happening over the past few days. Anyone else seeing this behavior?

27" iMac, 3.06GHz, 4 GB Ram, Mac OS X (10.6.4), Aluminum MacBook, iPad 64 GB, Iphone 4 32 GB, Ipod Classic, Nano, Shuffle

Posted on Jul 6, 2010 10:26 AM

Reply
66 replies

Jul 12, 2010 5:43 AM in response to Valentine808

Thanks Valentine808, that worked for me too. It seems that my new iPhone was having a problem accepting that I'd changed the account associated with the phone. Logging out, and then logging back in again through the App Store went through my old account (and had old card details).

Pleased it's fixed for the time being - it was annoying the **** out of me having unupdated apps! - but Apple need a proper fix as I'm not sure I'm using my right account...

EDIT: the problem started btw when I upgraded from iPhone 3GS to iPhone 4 and first tried to update an app, not download music or anything (which I didn't try) if that helps anyone work out whether it's an iTunes or iPhone problem?

Jul 12, 2010 6:52 AM in response to Calvin LaBauve

This may have been answered before but here goes. It is not a problem. Do not enter your security code on your iphone. Just log in to your itunes account on your Mac, click on edit and verify your 3 digit code here.
This is a secure connection, which may not be on your iphone.
I have done this and when I log in again to the app store on my phone, I updated and downloaded with no problem or verification.
Hope this helps
Hadrian

Jul 13, 2010 9:50 AM in response to Jezter54

This worked for me as well. I think what is happening is that the apps I was attempting to update were purchased on an old account. Therefore, they needed the old account information to update. Once finished, I also signed out and signed in with my current iTunes account. This is the problem with switching accounts!

Is there a way to combine the two accounts? I think it has to do with the DRM rights. . . . Anybody else have ideas?

Jul 13, 2010 2:55 PM in response to scaryhopz

this workaround worked for me as well. i realized halfway through the process i had been signed in on the old iPhone with a different iTunes account, but was trying to login on the new iPhone with my .me account. I signed out of everything on the iPhone (Settings > Store) and signed out of iTunes on the computer (just in case). it only looped twice after that 🙂

Jul 17, 2010 4:31 PM in response to Calvin LaBauve

I am having the same problem and have been very frustrated with the "help" I have been getting...The problem seems to be stemming from having multiple accounts (my husband and I) which is completely confusing the i-tunes app program. What I finally did was delete those applications that needed updating, and went thru the app store and downloaded them as if I were obtaining them for the first time...No problem with that, and because it's using my most current info (my account vs my husbands) ti-tunes is not confused as to the user or account.

Jul 18, 2010 2:26 PM in response to Macaby

I've been having this issue since the 4.0.1 update.

It has nothing to do with credit ratings or refused payments. My registered card is cleared every month without fail, but for some reason I keep getting asked my card CCV number.

Never happened with my original iPhone, 3G or 3GS or the iPhone 4 until I updated iOS 4 to 4.0.1

It's a major pain in the ***

It's got to the stage I'm just not going to buy anything from iTunes until Apple get this bug fixed

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Asking for user verification in App Store?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.