Siri refuses to set alarm or timer on my iPhone and iPads as of yesterday

As of yesterday (first I noticed, anyway), when I say to Siri "set alarm for 4:30 PM" or "set timer for 20 minutes," I'm getting error replies such as:


"Uh oh, there's a problem. Please try again."

"Sorry, [my name], there's something wrong. Please try again."

"[my name], we've had a problem. Please try again."


However, other Siri functions are working. It will tell me the current temperature where I live or what year Ringo Starr was born, and it will open an app for me. If I manually set an alarm and then ask, "what time is my alarm," it will tell me. It will also delete that alarm, but only if I reference it specifically. I can no longer say "delete all my alarms" (which has always worked before) without getting an error reply.


This is happening on my iPhone 5s (using AT&T data), my iPad Air (WiFi) and my iPad Air 2 (WiFi), so the problem is not device-specific, nor has it to do with connection to the Internet. All are using iOS 10.3.1, so I suppose it's possible that Apple has broken something for me.


I'm mystified that I'm not finding anything about this when I do a Google search. Either I'm the only person who tells Siri to set an alarm, or I'm the only person having this problem. 🤔


Anyone else?

Posted on Dec 7, 2018 2:17 PM

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Dec 18, 2018 2:41 PM in response to Doctormelodious

Thanks for the corroborating posts, AJ397 and NoFlies.


I called Apple Tech Support. The person I spoke to was very nice, but had no clue why this was happening. She offered to send me instructions for using Siri (as if I hadn't been an iPhone owner since before there even was a Siri). She also said that I was the first person she had spoken to who had this problem. Granted this was on 12/7, the same day I posted my question here. Surely by now they have received other complaints.


I'm assuming that they made some change to the Siri software (which is server-side) that broke this functionality in older versions of iOS. I know my 5s will run iOS 12, but the reports of problems make me reluctant to make the leap, given that there's no going back.

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Siri refuses to set alarm or timer on my iPhone and iPads as of yesterday

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