keyboard serial number problem

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keyboard serial number problem

I recently purchased an apple extended keyboard at the Apple Store in Milan, Italy. But now 2 of the keys are not working properly and I want to get service.

But the first step to getting service is to enter the serial number. Unfortunately, the serial number printed on the bottom of the keyboard doesn't work when entered online -- it keeps saying I enter an invalid number. Even when I try to communicate with Apple about this, they first ask about the serial # and again I cant get passed that step.

I thought the problem might be the confusion between an "0" and an "O" but I tried several possibilities and it still didn't work. Attached is a photo showing the serial number.

Thanks for any help.

MacBook Pro Retina (2015 and later)

Posted on Dec 10, 2018 7:03 AM

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Answer 1

Dec 10, 2018 7:53 AM in response to ManHasAspirit

The serial number they are seeking is the serial number of your COMPUTER, not your keyboard.

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Answer 2

Dec 10, 2018 8:28 AM in response to ManHasAspirit

I suggest you contact the Apple store in Milan:

Indirizzo:

Piazza del Liberty, 1

Milano, 20121

02 3030 2400

.

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Answer 3

Dec 10, 2018 8:01 AM in response to Grant Bennet-Alder

Thanks for the reply, but my question remains.

I just purchased the keyboard a little over 2 months ago. I want the keys to be serviced. How do I do it? Does the fact that my computer (a MacBook Pro) is out of warranty mean that I don't qualify for service for a recently purchased external keyboard?

Thanks

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Answer 4

Dec 10, 2018 8:17 AM in response to BobTheFisherman

I've tried entering my serial number for the computer and that also leads to a dead end since, as I said, it is out of warranty.

Can someone please advise what I need to do to "get beyond the serial number issue". That's my question. How do I get the privilege of talking with an Apple employee about my faulty keyboard?

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Answer 5

Dec 10, 2018 9:31 AM in response to ManHasAspirit

I thought the problem might be the confusion between an "0" and an "O" but I tried several possibilities and it still didn't work. Attached is a photo showing the serial number.

If in doubt about your computer serial number, you can copy and paste the output directly from Terminal by entering:

 system_profiler SPHardwareDataType | awk '/Serial/ {print $NF}' | open -f

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Answer 6

Dec 10, 2018 9:17 AM in response to ManHasAspirit

Try the Applecare number in Italy. They should have someone who speaks some English, and can translate.

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Answer 7

Dec 10, 2018 8:05 AM in response to ManHasAspirit

They are likely trying to confirm who you are and what Mac products you have. Whether or not your keyboard is covered by warranty will be a subject of discussion between you and them once they confirm who you are and you get beyond the serial number issue.

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Answer 8

Dec 10, 2018 8:34 AM in response to Grant Bennet-Alder

I'm aware of the address in Milan, but it's an hour ride for me to get there and it is much more convenient to take care of this online. Furthermore, my Italian is not so strong, which is another reason I wanted to take care of this online.

Is there any way for me to contact an Apple employee (who speaks English) either online or by phone about my faulty Apple Keyboard purchased ~2 months ago?

Thanks,

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keyboard serial number problem

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