Enter a password to unlock the "Machintos HD"

Question

jooemrp Author

Level 1

20 points

Enter a password to unlock the "Machintos HD"

i start my macbook air and pop up appear : Enter a password to unlock the "Machintos HD"

i can't access my files, i don't know the password to unlock the disk.

after reading a few article it lead me to "Recovery Key"

i don't know what is Recovery Key, i don't remember that i have one,

i want to generate a new one, i found this article -> If you can't sign in with two-step verification using your Apple ID - Apple Support it's says i can generate a new one in the Security Section but i can't find "Replace Lost Key" option on Security Section..

Please Help.

Thank you.

Posted on Dec 13, 2018 2:27 AM

Reply

Answer 1

rose_10

Community Specialist

Dec 19, 2018 6:29 AM in response to jooemrp

jooemrp,

What your image is showing is the FileVault icon. If you have forgotten your FileVault password you can use the information from the article below to reset the it:

Use FileVault to encrypt the startup disk on your Mac - Apple Support

"Reset your password or change your FileVault recovery key

If you forget your account password or it doesn't work, you might be able to reset your password.

If you want to change the recovery key used to encrypt your startup disk, turn off FileVault in Security & Privacy preferences. You can then turn it on again to generate a new key and disable all older keys".

Regards.

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Answer 2

Dec 15, 2018 11:38 AM in response to jooemrp

Hello jooemrp,

Thank you for using Apple Support Communities!

I understand from your post that when you start your MacBook Air up you receive a message that says you need to enter a password to unlock your Macintosh HD. What you are describing sounds like a firmware password may have been set up. The following article has information on what to do if you have forgotten your firmware password:

How to set a firmware password on your Mac - Apple Support

If you forgot your firmware password

If you can't remember your firmware password or passcode, schedule an in-person service appointment with an Apple Store or Apple Authorized Service Provider. Bring your Mac to the appointment, and bring your original receipt or invoice as proof of purchase.

Best Regards.

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Answer 3

jooemrp Author

Level 1

20 points

Dec 15, 2018 9:10 PM in response to Alwayswantingtohelp1

Thank you for your respond, unfortunatelly it's not Firmware password that i mean, sorry for not put a screenshoot of my macbook problem.. here i attached the problem..

please help.

thanks

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