Safari Cannot Load Because of a Problem

Question

Level 1

8 points

Safari Cannot Load Because of a Problem

Hi there - my computer is several years old and Safari has always just been fine. Last night it quit and then will not open anymore. I have tried opening in safe mode, but still won't work. Please see below for issue log:

Process: Safari [374]

Path: /Applications/Safari.app/Contents/MacOS/Safari

Identifier: com.apple.Safari

Build Info: WebBrowser-7603003008000000~3

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Safari [374]

User ID: 501

Date/Time: 2018-12-14 18:36:27.674 -0500

OS Version: Mac OS X 10.10.5 (14F2511)

Report Version: 11

Anonymous UUID: 8664E1BC-46C4-096B-FC81-0ABE5CA016E4

Time Awake Since Boot: 49 seconds

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

Library not loaded: /usr/lib/libcrypto.35.dylib

Referenced from: /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/A/MobileDevice

Reason: image not found

Binary Images:

0x107e57000 - 0x108b3eff7 com.apple.JavaScriptCore (10603 - 10603.3.8) <E1B385A0-C175-3AE9-9F05-088A5925DCC3> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/JavaScriptCore

0x7fff62dfe000 - 0x7fff62e3492f dyld (353.2.4) <3C068A0D-69D5-3AD6-86D9-6261D3B1564E> /usr/lib/dyld

0x7fff8c584000 - 0x7fff8c608fff com.apple.PerformanceAnalysis (1.0 - 1) <8CC3D6CB-2328-32A5-B70E-174AD408E892> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis

0x7fff8c662000 - 0x7fff8c664fff com.apple.loginsupport (1.0 - 1) <DAAD7013-A19D-3858-BFF7-DE1DAF664401> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsupport.framework/Versions/A/loginsupport

0x7fff8c665000 - 0x7fff8c665fff com.apple.Carbon (154 - 157) <9BF51672-1684-3FDE-A561-FC59A2864EF8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x7fff8c666000 - 0x7fff8c6b0fff com.apple.HIServices (1.22 - 523) <99ADA325-53C8-368E-A5FA-3F913CD2245A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices

0x7fff8c6b1000 - 0x7fff8c7a3ff7 libiconv.2.dylib (42) <2A06D02F-8B76-3864-8D96-64EF5B40BC6C> /usr/lib/libiconv.2.dylib

0x7fff8c7b8000 - 0x7fff8c7bbfff com.apple.IOSurface (97.5 - 97.5) <D09F4452-874E-391D-AAEC-A64F4DD5049E> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

0x7fff8c7f7000 - 0x7fff8c802ff7 libcsfde.dylib (471.30.1) <A62AE3D8-E2A6-314A-BF45-804003BE0AC9> /usr/lib/libcsfde.dylib

0x7fff8c803000 - 0x7fff8c805fff com.apple.CoreDuetDebugLogging (1.0 - 1) <9A6E5710-EA99-366E-BF40-9A65EC1B46A1> /System/Library/PrivateFrameworks/CoreDuetDebugLogging.framework/Versions/A/CoreDuetDebugLogging

0x7fff8c806000 - 0x7fff8c84cff7 libauto.dylib (186) <A260789B-D4D8-316A-9490-254767B8A5F1> /usr/lib/libauto.dylib

0x7fff8c84d000 - 0x7fff8c87cfff com.apple.securityinterface (10.0 - 55058) <21F38170-2D3D-3FA2-B0EC-379482AFA5E4> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface

0x7fff8c88c000 - 0x7fff8c92be27 com.apple.AppleJPEG (1.0 - 1) <6627DDD9-A8FE-3968-B23A-B6A29AA3919A> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG

0x7fff8c92c000 - 0x7fff8c934fff libMatch.1.dylib (24) <C917279D-33C2-38A8-9BDD-18F3B24E6FBD> /usr/lib/libMatch.1.dylib

0x7fff8c935000 - 0x7fff8c9a3ff3 com.apple.Heimdal (4.0 - 2.0) <8D1667CF-D454-3E07-A58E-E15591B5A95E> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

0x7fff8d2ea000 - 0x7fff8d2eaff7 libunc.dylib (29) <5676F7EA-C1DF-329F-B006-D2C3022B7D70> /usr/lib/system/libunc.dylib

0x7fff8d355000 - 0x7fff8d35affb libheimdal-asn1.dylib (398.40.1) <7D2BE3DE-60F7-3A6E-A92E-DA0EF9D3417E> /usr/lib/libheimdal-asn1.dylib

0x7fff8d370000 - 0x7fff8d39bff7 com.apple.DictionaryServices (1.2 - 229.1) <62EC3E1B-5A28-3252-90FF-C2E9999C2A2A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices

0x7fff8d3a7000 - 0x7fff8d3c1ff3 com.apple.Ubiquity (1.3 - 313) <DF56A657-CC6E-3BE2-86A0-71F07127724C> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity

0x7fff8d3c2000 - 0x7fff8d3c3ff7 com.apple.AddressBook.ContactsData (9.0 - 1579) <FF9C31DD-7839-35FB-AE66-21AEF63583EF> /System/Library/PrivateFrameworks/ContactsData.framework/Versions/A/ContactsData

MacBook Air

Posted on Dec 14, 2018 3:44 PM

Reply

Answer 1

Eric Root

Level 10

685,251 points

Dec 14, 2018 5:49 PM in response to pte9898

Are you using Yosemite?

See if anything here helps.

https://discussions.apple.com/thread/250021459

https://discussions.apple.com/thread/8573312?page=2

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

If the log won’t post, try posting it here and provide a link in a reply Pastebin

Reply