Payment Method Declined

I am trying to purchase a book in the ibooks store. I can purchase and update apps in App Store. Every time I try to buy a book however, I put my thumb print in and then am displayed the message of “your payment method was declined” followed by “please click billing info and update your payment method...” so I click continue where it takes me to my billing info and everything is auto filled correctly except for my ccv. So I enter the correct security code and click done. It seems to work and I am again asked to put in my thumb print which I do and am I displayed with the same message again and go through the entire process over and over with no progress. I am not sure why this is happening. I tried to solve myself by looking it up and made sure I do not have any outstanding fees and also made sure all my information that was auto filled was correct. Each time I try to go to my settings and Apple ID to my payment method, the ccv is not auto filled and I try to enter it and get the same message. I even tried through this apple website to update my payment method in which everything except the ccv was auto filled. I get the message displayed in the last picture. Please help because I really need this book. I know that the security code that I am entering is correct and that I don’t have outstanding fees and that there is money on this card.

iPhone 5s

Posted on Dec 17, 2018 7:08 AM

Reply

Similar questions

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Payment Method Declined

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.