my iphone Xs Max keeps dropping calls

It hasn't happened to me since I turned off the voice for LTE. There isn't a difference in my calls otherwise... I can at least talk to people for more than 2 seconds and without rebooting the entire phone.

It doesn’t seem to have anything to do with a new phone or a new SIM card. It seems to be something with LTE in my opinion. Since I shut off the voice in my LTE settings, it hasn’t happened once. I know some people need to use data with their voice and don’t want to turn this off, but if it’s between dropping calls and just not using data while on a call until they figure out how to fix this, I’d rather not drop calls. Just my opinion...

Same boat here. The nearest store to me is about 90 minutes away. I even told the rep at the Apple Store that I didn't want to replace the SIM Card or do a factory reset. The rep called over a Supervisor who said that many customers had been having luck with the Version 2 SIMs. I was told that they had just gotten them in the store recently. I was baffled because if they had just received them, how did they know that customers were having luck? Didn't seem like a long enough time period to really gauge any success but I didn't push the issue.

I told Apple that I would agree to the new SIM Card but wanted reassurance I wouldn't have to return to the Apple Store for help or go through the painful troubleshooting script over the phone. I basically requested that if the new SIM didn't work (which I was confident in my mind that I'd be back in the same boat), that Apple would take care of me over the phone without needing to travel another 90 minutes to the nearest store. I was surprised as anyone that it actually has worked to this point.

If it helps, I went to the Apple Store in Novi, MI.

I went to the Northpark Mall Apple Store in Dallas, TX and got the Version 2 SIM card. It is the exact Part # “HMFX2LL/A” that SV1432 mentioned a few posts back. The Apple employees didn’t have a clue what I was talking about, but when they went to check they found them in a drawer labeled “version 2” 😂.

Time will tell if I have the same luck with it as SV1432.

Kevinden2012, I believe you had a different issue than what most of us are experiencing.

I also received a replacement device after I went through the normal troubleshooting steps on my original, but it still is happening on the new phone.

There are other people I know with the exact issue on XRs, XS, XS Max but they are all on Verizon. Coworkers on AT&T are not having this issue. This is why I believe it is an issue with Verizon and these phone’s dual SIM capabilities.

Verizon is aware of the issue but are blaming it on Apple’s 12.2 update. Apple doesn’t seem to be aware of the issue or at least not letting on that they are aware.

I am hoping the version 2 SIM card suggested by SV1432 fixes the issue. 12 hours and so far so good.

et me be clear, I still have dropped calls because of bad service in certain areas. However the specific issue of dropping calls a few seconds after answering with only temp fix being a reboot of the phone is gone after the 12.3.1 update.

Also it doesn’t do any good (except to make you feel better for expressing your issue) to yell at Apple on these forums because these are community forums only and Apple is not going to respond here.

Mine is finally fixed. I did it through Applecare. It’s my third phone and have spent 5 hours in the Apple shop after 6 visits (50 miles away) and multiple phone calls. In the end I deleted everything and set all up as new. This had been done twice before with a different handset but this time it has worked. I have gone about 3 weeks without dropping a call

Looks like this is now a common problem with this phone. I have had all the same problems as all of you. The thing that worked for me in the end after many complaints and back and forth was a new phone Xs Max issued by Vodafone (uk mobile phone network). I then did a full software update and I haven't had any issues. I would say there is a batch of faulty phones or not everyone has done a full software update. If you guys have done hard resets and also a complete software update asnf you pheon still drops calls then I would think it's time for some of you to get on to Facebook and Twitter to demand Apple solves this serious problem. It's the only way they will listen to us all.

When it happened to me I was dropping very important business calls which was costing me money and huge amounts of embarrassment. If the new phone hadn't of worked I would have made time to do a whole campaign on the issues I had with dropped calls. Hope this helps and you guys find a solution.

I just had the same thing happen to me 4 time today. I shut the phone off and turn it back on and it works just fine.

Hi ~,

Sorry for the hiatus on here. I haven't had any issues since the Version 2 SIM Card. I haven't adjusted my phone to compensate for anything - WIFI calling is not enabled, I haven't adjusted VoLTE on my phone. The problem was awful when I had it but so far, I haven't had any further issues. If I do, I will certainly report it on here.

I am sorry that what fixed the issue for me isn't working for others consistently. It's pretty sad that Apple and/or Verizon cannot figure it out so it's no longer an issue for anyone or at least acknowledge it's a problem. I am happy to help with any questions about what steps what I've taken prior to the SIM card replacement - who knows? Maybe the issue will return for me in the future.

I’ll concur with Ldjd79. I installed 12.3.1 as soon as it was available, and I haven’t had a problem since.

There were times when my screen went non-responsive and that issue has cleared up also.

So far, all is good.

Upgrading to 12.3.1 seems to have resolved the issue for me also.

Yes its solved i had same experience and tried to complaint many times to network carrier and its resolved in ios 13 but make sure you have right tick on “lte volte off” see picture

Yes this keeps the phone from dropping calls, but is not the solution. You are in effect forcing the phone to call over the 3G network by doing this. This reduces call quality and on certain if not all carriers eliminates the ability to use data while on a phone call.

I am am on phone #2 and the issue persists. I am waiting on a new sim from Verizon to see if that is the issue (doubtful). IMO this is software related because both of my phones have done it and a reboot or reset network settings fixes the issue temporarily.

My xs max is working fine when the volte is off, but t mobile and att both support volte and I never have any volte connection problem from iPhone 4 to iPhone 8, this only happened on my iPhone XS Max, for the most expensive phone I expect I can get the best experience the all other models, but turn out not, it must be the phone’s problem.