my iphone Xs Max keeps dropping calls

I have had the same problem ever since buying this iPhone XS Max in December. Nothing but trouble. Verizon store can’t even figure it out. They had me call Verizon support tier 2 and they had no idea but said it was happening a lot and we needed to contact apple. Maybe they will have an update soon after 12.1.3 or whatever it is. I really would love some help. I’ve tried everything the net says to try. Airplane mode. Resetting network. Resetting iPhone. Nothing is working. Are there any answers here or do I need to call apple. I hate that I paid this much for a phone and it call fails 70-80 percent of the time.

I just returned an Xs for this same problem. Updated OS, replaced Sim, Wiped phone. Verizon reset switches on their end. Apple tech verified settings. Still dropped calks. Switched my sim to a temp iPhone 6. No dropped calls. New Xs arrives. Drops calls!

I've tried just about everything here and behold; I still get dropped calls...... VERY Frustrating!

I'm on the phone with clients, and without a doubt, the CALL DROPS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Someone calls, within a few seconds, the CALL DROPS!!!!!!!!!!!!!!

I'm calling out, I connect, then within a few seconds, the CALL DROPS!!!!!!!!!

Apple = Very Expensive Phone but Guaranteed to DROP Your CALLS!!!!!!!!!!

My XS Max does the same thing. The phone rings, I answer and after a few seconds, dead air. I call back, they answer and after a few seconds, dead air. I have to turn off the phone and reboot and it works for awhile, but then eventually happens again. I have the latest OS and went to the Apple Store about it. They reset the network settings. Still happening. They said it's a Verizon problem. I am a teacher and a student in my class with an XS is having the same issue. Sooooo.... I have no idea! They are each blaming the other person. Does anyone on another network have the same issue?

Did you have this issue right away after you buy, or it took few days/weeks? I just bought an iphone XS Max, and it works just well, its been a week now, and i live in southeast asia, i dont use verizon. So maybe the problem is in verizon?

Same issue here. My wife and I both have an XS. She has not had any issues with calls dropping on her phone but I have had issues twice now. First time, updated to 12.2 and reset network settings. No issues for a couple weeks but problem came back today. Call connects, then drops about 2-3 seconds in. Calls dropping are consistent when calling both land lines and mobile lines. Service coverage is not an issue. I have at least 3 bars when calling.

Apple wants me to replace SIM Card and/or factory reset. SIM card isn't the issue and I'm not factory resetting a phone that is less than a month old. If it's truly a software issue, then why are some phones having issues and others aren't? We are both former Android users but switched so we can align with the kids and facetime/imessage/etc.

I agree with Ldjd79 that setting Cellular to Data only is not an acceptable solution for those of us that need to access data while on a call.

The nearest Apple store to us is over an hour away. I'm debating whether it's worth the trip to get a new phone. I'm not playing their game of resetting to factory settings and then driving back a few days later with the same issue. But before I request a new phone, why would the issue only be happening on certain devices?

When I called Verizon today, the store rep told me that the Apple Rep was just there and that they are working on a software fix. But, when I called Apple Support, they acknowledged no such thing. They told me to try a new Sim Card before going to the store. I put a stop to that nonsense and told them no. The Sim Card is not the issue and neither is resetting to factory default on a phone that has less than a month of usage on it.

So, back to my point in this ridiculously long post. Why would a software issue only be impacting certain phones?

We came from Android phones and never had an issue. We gave our old phones to our parents and they have had no issues on their phones - just my XS. I called Verizon to see what my options are. We changed just under a month ago and at this point, I'd like to just turn in the 2 iPhones and go back to Android.

Met with Apple Saturday at the store where they gave me the "Version 2" SIM Card. When I called Verizon prior to meeting with Apple at the store, I was asked why I didn't return the phone within the two weeks - it's because the issue wasn't recurring. Within the first week, I had dropped calls. Called Apple, we upgraded IOS and reset network settings - all was fixed until last week when I started having issues again. Spoke with a supervisor on the phone with Verizon Friday afternoon who said she would follow-up with me after my appointment with Apple to see how things were going and what options she would have after speaking with her boss. As of today, no call back. I am so frustrated right now with being told 'the return policy is 2 weeks'. You can buy out the phones and then resell them, etc. Why not just try and help out a customer who obviously is having a bad experience. At the end of the day, I really don't care if the problem lies with Verizon or Apple. How about thinking outside of the box and making a customer happy? In my case, I just switched to Verizon less than a month ago. Why not let me return the iPhones and exchange them for Android phones? I cannot, nor should I have to, deal with a phone that may or may not drop calls despite being in a 'good' coverage area.

Now, if I don't call and the issue doesn't come back for another 2 weeks or so, then it's that much longer and I'll get asked again why I didn't call if the issue was that bad - sigh. I know I haven't offered any valuable insight for others on 'fixing' the problem, but it helps to know others are having the same issues and I'm not alone.

Having the same problem. Been having the same problem for a month now. On my second phone and second SIM card. Verizon has been no help in the matter. I’m sick of paying for a phone that can’t make and receive calls.

one suggestion from the store rep was to try wiping the phone and then manually putting syncing the data back rather than restoring the phone from backup. I haven’t had time nor been willing to give that a try.

I got a Version 2 SIM card from my local Apple store and the problem resumed for me 2 days later. iOS 12.3.1 released today supposedly updated the modem software and fixed VoLTE issues, has anyone updated their phone and seen the problem go away?

I did not feel confident IOS 13 was the answer. So three weeks ago, I traded in my iPhone Xs Max and bought a iPhone 11 Pro Max with a new sim card. To date, I have not had a single dropped call and it's on the same network and plan that the Xs Max was on.

IMHO, Apple should go back to thoroughly testing new designs before selling an inferior performing product.

UPDATE - The 11Pro Max phone has continued to work without dropping calls. However, my wife's 11Pro Max dropped a few calls when she was home. I checked her settings and WIFI calling was enabled so I turned it off. She has not had any dropped calls since. I don't think this setting change will help Xs Max users as I tried every setting available when I had my Xs Max and nothing worked consistently.

My iPhone XS Max drops calls too. I reboot the phone and it works for a little while and suddenly starts dropping calls again.

I’m having this EXACT same issue.

please, someone, have a fix

It seems to happen to me after going to an area with little to no LTE signal. It is like the LTE calling never hooks back up fully even though I have full LTE signal. Data is unaffected.

skifanlondon, what IOS are you on ?

Are you still having the issue.

Have you upgraded to 12.3.1 yet?