my iphone Xs Max keeps dropping calls

I have the same problem. It frequently occurs when signals at either side is week, rightly said it is week antena. Such a well reputed and expensive phone should be replace in general by apple.

R u sure? Its fixed in ios13

My phone is dropping calls as soon as the person answers the call drops. I turn the phone off and back on again and it works fine. I've tried all the troubleshooting in this forum is there any update to this?

Having the same issue. Very frustrating. Call drops after connecting for a few seconds. Always have to turn airplane mode on or off. Phone was to expensive for this hassle. Please Apple fix this problem. Noting but LTE problems since the phone was bought. And YES I’ve done ever single fix including getting a new SIM card.

Same problem with xs. Verizon replaced the phone only now after a week or so to have he same issue again. Yes they first tried replace the sim and that didn’t help. Going to return to Verizon tomorrow.

Apple needs to make this right or I smell a class action coming there way.

I just bought an xsmax yesterday. I make calls all day. This phone is going to be returned- dropped, calls, dead air, WTF. obviously Apple and Verizon and issues to work on and I"m not going to be a guinea pig. I just bought a $1500 paperweight. no thanks

I have been to the Apple Store, Verizon Store and have open support tickets with both of them. I am currently on the phone with Apple again about this issue. They are having me update it again, want me to back it up and restore it. I'm thinking this isn't going to help. Does anyone on here have an issue with the new iPhone on a different network than Verizon? They keep blaming each other, but if others on different networks were having the same issue, that would narrow it down.

The Verizon rep told me it was the antenna. I’m no tech person but doesn’t make much sense how it can work and then not.. I’m on my second phone and supposed to receive a new SIM card in a couple days.. Hoping for a miracle.

Obviously it's the problem with Xs or Xs Max. I bought a Xs for my son from USA. Painfully just after one day we noticed the random call dropping in that phone. Earlier he used iphone 6s + with the same sim which was very fine. I thought it is a software issue-waiting for 12.2 update. But installing that, no good outcome- dropping call again. As there is no apple store here in Bangladesh no scope to return it. This company taking so much money for phone... people are responding as well but their basic functionality of phone call is with glitches. I am having iPhone 7 plus which is also having call quality problem.. people can not hear me well. Shame on apple. Since 2010, I am using many of devices of Apple like.. 3GS, 4S, 6S plus, 7 plus, ipad Air and Mac Air 17. Among them, I found 3GS and iPad Air are the most solid and stable products. Mac Air 17 also freezes

It is disappointing that upon speaking with the phone support who run a call performance diagnosis could only prescribe a factory reset for me and that too without diagnosing what the “real” cause of the call dropping issue is. She even did find out a percentage of call drops from the system logs she accessed from my phone through the remote analystics session. Seems like apple is in a state of denial that these bricks can have some sort of a manufacturing issue which presumably seems to the the case as software update doesn’t seem to be doing the trick for them!

This is such an expensive device and I am feeling totally disappointed and no more proud of apple that I’ve always been defending the brand in my community where there are non apple mobile phone users. Hoping apple can turn around things and let it be my impression only. It would be really a sad day for me to stop using apple someday.

Yes as I said before that forces the call over 3G. When I do this it reduces the clarity of the call but more importantly it prevents me from using data while the call is connected. I receive/make 100+ calls a day and frequently need to access cloud storage or the internet while on a call so they s doesn’t work for me.

It happened today while on the e-sim, only a reboot fixed it.

So this is not the solution either.

Back to to square one now.

I believe it started a month or so after I bought it last November. The XSMax on Verizon May be the problem but I have an Android phone with me at all times too and do not have this issue with it at all.

I am having the same issue with the dropped calls. Have worked with Verizon for over a month and now on Tier 2 support. Have had 2 phones replaced due to this issue. Went back to my 8 plus and haven’t had a single dropped call! I have IOS 12.2 and still not fixed!! Very frustrating! What is Apple doing to fix this issue?

Ldjd79,

Thanks for the feedback. I tend to agree with your thought process. Will be interesting to see how the new SIM works for you. I have an appointment with Apple on Saturday. I'll have to listen to the person behind the counter explain things like I've never used a phone before. At the end of the day, I think I'll just get a new phone and hopefully it sets up correctly like my wife's did. If not, well, then I'll continue on my diatribe with them about the importance of getting a phone that can actually make phone calls reliably. Go figure, a consumer wanting a phone that can reliably make and take phone calls. The insanity of it all!

Vikki04,

you're wasting your time with Verizon Tier 2 support. Their troubleshooting is just some standard script that you can do yourself and is probably stuff you've already done. You'll drive yourself crazy while they go through steps that might work temporarily (i.e. resetting the device), only to have the problem resurface and you're back with them again repeating yourself over and over. And they cycle of craziness continues. Are you having the problem inside/outside? Have you tried turning on and off airplane mode? Are other devices having issues? Does it happen on certain phone numbers? Etc.

[Edited by Moderator]

Trying my luck with Verizon now. Currently on the phone with tech support on my working Android phone and they are telling me that I need to change plans. ??? They said I needed to temporarily change my plan "for 2 days and it will automatically swap back to update the server" WTF?

I was like, OK at this point try whatever you want. They had me reboot the phone, so that naturally fixed the issue I am waiting for it to happen again so that I can call them back and see what they recommend next.