TrackPad 2 is connected via bluetooth but MacBook Air cannot find

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Level 1

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TrackPad 2 is connected via bluetooth but MacBook Air cannot find

I can use it with a basic hard click but no gestures. When I click on set up bluetooth track pad, it indicates no Trackpad found. I am on OS X Yosemite 10.10.5. I am unsure if my MacBook Air (13-inch, Mid 2012) supports this. Do I need an update to software? Seems strange that it connects via bluetooth but the computer then cannot find it. The directions indicate it is plug and play but that has not been my experience thus far.

Then I tried turning off the Trackpad 2 and then back on and it shows up, so I click continue and ultimately get the pairing attempt was unsuccessful. Strange. I am lost.

MacBook Air

Posted on Jan 4, 2019 5:23 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,299 points

Jan 4, 2019 11:56 AM in response to WiscoDuke

10.11 or later

Magic Trackpad 2 - Technical Specifications

How to upgrade to macOS Mojave - Apple Support

How to get macOS High Sierra

Sierra download

You can try to download it at the link below. If it won't let you, then your only options are to upgrade to Sierra/High Sierra/Mojave or find an older computer where you can download it using your Apple ID.

El Capitan

Check to make sure your applications are compatible.

Application Compatibility

El Capitan 10.11 Compatibility information

macOS Sierra 10.12: Compatible Apps

Also check to make sure there is a compatible driver for your printer.

Do a backup before installing, preferable 2 backups on 2 different drives.

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Answer 2

WiscoDuke Author

Level 1

8 points

Jan 6, 2019 9:44 AM in response to Eric Root

Thank you. Upgrading to Mojave did the trick.

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Answer 3

WiscoDuke Author

Level 1

8 points

Jan 4, 2019 6:54 AM in response to BobHarris

Is there a recommended macOS version that would ensure theTrackpad 2 would work?

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Answer 4

Eric Root

Level 10

685,299 points

Jan 6, 2019 11:56 AM in response to WiscoDuke

You are welcome.

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Answer 5

BobHarris

Level 9

57,041 points

Jan 4, 2019 6:29 AM in response to WiscoDuke

When I initially connected my Magic Trackpad 2 up to my iMac running an older version of macOS, I needed to use a USB-to-Lightning cable.

Also I needed to use BetterTouchTool to get all the gestures I desired. Then again, I love BetterTouchTool for all the features and control it gives me for my trackpad, keyboard, windows, etc... They have a 1 month demo period if you want to give it a try.

Otherwise, you may need to upgrade your macOS version.

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TrackPad 2 is connected via bluetooth but MacBook Air cannot find

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