Can't get spyware off my mac.

I can't even get past the first step. When I open the activity monitor, select the spyware, and click the X--it opens up again. I have three different ones showing there.


They are:


MacOSDefender

MacPerformance

MacSecurity Plus


I have MacScan and CleanMyMac3 and neither of them even detect the spyware.


Help, please!


MacBook Air

Posted on Jan 4, 2019 1:00 PM

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Question marked as Top-ranking reply

Posted on Jan 4, 2019 1:30 PM

Hello, have you tried resetting your MacBook Air?, if not you can try using this article: https://support.apple.com/en-gb/HT204904.

Remember do a backup using iCloud or Time Machine before you reinstall macOS, only be sure to backup your files and not the applications, because you could backup & restore the spyware that's affecting your MacBook Air.

Also, i would recommend you to get AVG or Avast to continue protecting your MacBook.

Best Regards.

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2 replies
Question marked as Top-ranking reply

Jan 4, 2019 1:30 PM in response to Patricia Burroughs

Hello, have you tried resetting your MacBook Air?, if not you can try using this article: https://support.apple.com/en-gb/HT204904.

Remember do a backup using iCloud or Time Machine before you reinstall macOS, only be sure to backup your files and not the applications, because you could backup & restore the spyware that's affecting your MacBook Air.

Also, i would recommend you to get AVG or Avast to continue protecting your MacBook.

Best Regards.

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Can't get spyware off my mac.

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