XR screen scratches easily

The same happened to me! I have had several iPhone's and did not really care for the screen protector since I am very careful with my phones. Having XR for a month, I already have 2 scratches, one deep and the other one very small. I don't even know how it happened. I am very disappointed with the quality! if you don't have an iPhone insurance, you would have to pay $200 to fix it. The phone is not cheap to start with and there is no support from Apple on this manufacturing error.. will not buy it again!!!!

This is my first Iphone in a long time. I've had all android phones until getting the Xr. I've had screws and tools in my pocket with some of my android phones and not a scratch on the screen, even without a screen protector. I'm very disappointed in the screen strength on the Iphone, so much so that I will probably leave again for the Pixel 4. Complete trash in my opinion for such an expensive phone.

Same thing here. I took out my screen protector for one day because it was cracked. And before I could put another one on there is a long scratch. Hardly noticeable but defintitely bothersome. This is also my first iphone. Very disappointed.

Same. 2 inch scratch right down the middle of the screen. I had it for less than a month and have no idea how it even happened! I've been a long time iPhone supporter and have never had a scratch at all. I agree...it must have to do with poor quality in the XR. So disappointed!

Is Apple going to say/do something about this? I think this is very absurd. We all got a very expensive phone, in part because of it esthetics, and we all get scratches out of nothing! It is ridiculous. I feel I’ve been scammed.

No.

Apple never promised the screen would be scratch-proof, and that is why third parties sell screen protectors.

You have not been scammed; if you purchase a $1m Ferrari the paint can be scratched, quite easily in fact.

The patented Dow Corning glass (pyrex?) (gorilla glass) is so tough why do you even want a protector?

I made the same mistake - installed a flimsy glass protector on a screen that i'd never has scratched. se la vie.

I’ve has multiple android phones. I’m a bit of a phone junkie and I have not had an android phone scratch so easily in years. I’ve had my phone without a screen protector and tools in my pocket and very minimal scratches. Funny too that almost everyone I see with and iPhone they have a cracked screen or major scratches.

Yes! So angry! I am paying $600 for this phone and I have had it for less than a week. Same as you, I have only kept it in a soft case with the original screen plastic on it. Yesterday I noticed several small scratches in various places on the surface. WTH?!

Yeah exactly same happend with me. I am always iphone user never had any minor scratch on my any previous ph. This ph is full of scratches i dont know hows even though i am always careful when i handle my ph. Plus at work i hardly take it out from my bag my usage is very limited.

I've had my XR for over a year now. The first screen I had, the original, did not take any scratches at all for a year. Then I had to had it replaced in the Apple Store due a dead pixel. As soon as they replaced the screen I started noticing small scratches everywhere. Seems odd that two screens for the same phone seem to have different toughness levels...

Exactly! I carried my 6S in my pocket WITH change FOR YEARS and didn’t get ANY scratches whatsoever, but then I got iPhone XR and literally put few serious scratches WITH PLASTIC! I don’t how I managed by the phone screen scratched BY PLASTIC and not even by metal. The lack of glass quality is astonishing.

RomanBesedin wrote:

Yes! I just had an exactly same issue. I literally scratched my iPhone XR screen with PLASTIC! I don’t how that’s possible but it happened.

In a basic material science class on physical properties, the correlation between strength, hardness, brittleness, and toughness is explored. It's possible to make something practically scratch resistant, such as using sapphire. But that would be extremely brittle and requires a lot of thickness to resist breakage.

sometimes stronger glass scratches.

Screen scratches very easily. Had an iphone 6 for years with no visible scratches. Had this item a month and scratched. Considering the price, you would think things would be better not worse.