magic mouse and keyboard keep disconnecting from bluetooth

I am having my magic mouse and keyboard disconnect randomly since about March 5th-ish. Finally searched google and found this forum; however, I am still on High Sierra - nothing to do with Mojave.

Basically I have to get out my old wired mouse, plug it in to USB, and then "turn off bluetooth". It takes a while to turn off, almost like it has frozen. I turn bluetooth back on and then when I open the keyboard or mouse settings I have to tell it to connect again. WHAT in the world is going on!!!!

Again, here are my settings:

iMac Retina 5K, 27 inch, 2017

High Sierra 10.13.6

How about an "Apple Genius" get in on this!!!

Okay, it has been about 24 hours since dumping the Android File Transfer app.

Woke up several times using mouse and no hickups or disconnects. Perhaps too soon to tell, hoping, hoping.

Again, this is with High Sierra.

We'lllllllll Seeeeeee!

Looks like this is a life-time issue and no useful help from Apple.

In my case, bought all these together new (MacBook Pro 15' plus magic keyboard and mouse) and having same issues. Am on OS Catalina.

Now I will be happy to return the useless keyboard and mouse and downgrade to wired alternatives and will not buy anything Apple specifies as MAGIC ever again.

Wireless interferance?? NO it's happening everywhere (look around lazy). This happened after an update. Apple is ruining my workflow with their inferior software. What happened to Apple?

What year is your Mac Built? I see you posted in the forum of iMAC Line 2012 and later.

It could be a bug with the software.

Do you have virus or malware protection on your Mac?

I have the same problem.

Formatted the hard disk and reinstalled OS.

I bought a new magic mouse.

Problem remains.

When I search on google, many people have the same issue in the last week.

So now I have two (very expensive) mice on a €3000 ($3500) computer that don't work.

Can I conclude that it's a problem caused by an error in Mojave?

And still no update..

Good job apple!

Are you still having this issue? Can I ask if you have the Android File Transfer app installed on your OS? I had the same issue as you for nearly 10 months. The bluetooth devices would randomly disconnect and nothing worked. Deleting the Android File Transfer app was what fixed it for me.

I have had this problem since downloading Mohave also. On my second mouse, thought the first one just didn't work anymore. Removed the files in the library and it seemed to work for a month but now back to having a back up USB mouse. This is ridiculous, let's get with it Apple!

Glad it solved it so far :) I had it installed because of a DAP as well and haven’t found an app to replace it yet. I’ve been using the micro SD card to load songs onto it. But the app did make it way easier. Let me know if you find anything.

I'm sure you will be ok now. I couldn't find any other files on my computer either and just did the delete app, empty trash, restart thing. It's been brilliant since I got rid of it. I might add that a couple of years ago I was having serious problems with a different mac in that it was slowing down to a standstill. Apple took remote control over my computer while I was at home and sussed out that it was an app called Wondershare which I had paid a lot of money for which was causing the problems. Sure enough once it was all deleted my computer was fine. It is often apps which cause problems even though they are supposedly good for mac. So annoying!

My Android File Transfer app started acting a bit weird for a while before I deleted it. But it would work after a few attempts and it is actually a really good app. What I am going to do is download it every time I need it and then delete it immediately when I have transferred what have to transfer. Hopefully I will get enough time before it disconnects my bluetooth keyboard and mouse!

I'm going to throw out a question about the magic mouse .... anyone have the "fluke" of just moving the mouse, I think after being asleep, it zooms way in to wherever the pointer is? No finger gestures, just moving the mouse. I mean it zooms WAY in, not the "two finger tap" zoom. The two finger tap gets it back to normal, but can not replicate it.

Also, mouse pointer is sometimes "nervous". Wasn't nervous before removing the Android File App. Weird? But was doing this when first got iMac.

Hi -

How did you get access to the Micro SD card? I put it in my card reader, the green light went on indicating it was inserted properly. But, nothing showed on my Desktop. Disk Utility did not show it either...Many thanks...

Found another solution. I spoke with the Astell & Kern folks since I have an A&K DAP. They suggested trying Commander One software from eltima.com. There is a free version I downloaded, and it seems to come with a free 14 day trial of the Pro version. It is not clear whether the Pro version functions are needed to access DAPs. Guess I will find out when the 14 day trial period is up :-).

The first two times I opened the software, I got a flash of a disconnect window for the mouse, which then connected immediately. Note that this did not happen the third time I opened the software today. It's been a day or more having the software installed and there have been no other Bluetooth issues.

The software opens with dual panes so you have one window to select your DAP and another to select where you have your music files. In my case they're on an external hard drive. At the bottom of the window are commands, including Copy which you use to copy the music file and then paste into the DAP folder of choice. (If you use the Move command, the file(s) are removed from the source drive, not copied.)

Perhaps this software will work for you...

I also keep having problems with my magic mouse and keyboard disconnecting ever since MacOS Mojave was installed on my expensive iMac (Retina 5K, 27-inch, Late 2015). It is most frustrating to have to turn off my iMac and restart to get the mouse and keyboard reconnected. This happens every few days.