iOS pdf picture problem

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iOS pdf picture problem

Hey everyone, so I use my iPad with pdf in Goodnotes as ebook for my chemistry lesson. Everything was working buttery smooth until I updated to the iOS 12.1.1, where the pictures in the pdf started missing. I have tried opening the pdf with safari and other apps and even on my iPhone XS but the problem is still here. However, the pdf can be opened normally on a MacBook and pc. I believe it has something to deal with the iOS system?pc goodnotes

iOS safari

iPad Air 2 Wi-Fi

Posted on Jan 7, 2019 6:21 AM

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Answer 1

Top-ranking reply

LotusPilot

Level 10

302,780 points

Jan 8, 2019 4:02 PM in response to smallpotatojj

There have been some reports of issues with image rendering of PDF-files when using the iOS-native capabilities (such as the iOS Files App) under iOS 12.1.1. It is understood that a bug introduced in this release is causing the issue - and will hopefully be fixed in a future iOS update.

In the interim, the only available workaround is to install a third party PDF App from the Apple App Store. There are plently of Apps to choose from - but Adobe Reader is both “free” and is known to resolve the known issue with image rendering.

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Answer 2

Jan 8, 2019 4:55 PM in response to i_rina

Tried, but failed.

I have even tried to update to the 12.1.3beta but the problem is still there no matter I am using safari or Goodnotes.

I believe it is something about the iOS system.

Hope Apple would fix it :(

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Answer 3

i_rina

Community Specialist

Jan 8, 2019 10:51 AM in response to smallpotatojj

Hi smallpotatojj,

Thanks for using Apple Support Communities. It sounds like you’re having trouble with the app Goodnotes after updating. I’m happy to help. To start, I suggest updating your iPad to the latest version of iOS:

iOS pdf picture problem

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