Apple CarPlay problem with 2019 Acura RDX and iPhone X

I don't want to sound like a know it all, but I'm I've been in the automobile business for 30 years and know way more than I want to know about how things work.

That said, how do you know, the Dealers "know"? Were they officially informed by a "Service Bulletin"? Do they have an official trouble report from Acura? I ask, because I'm thoroughly pi$$ed off by this. I bought my RDX 5 months ago, after being assured the CarPlay was an "elegant implementation". The RDX was my 3rd choice in vehicles, but of the other 2, 1 didn't have CarPlay available and the other was already having problems with their implementation.

The RDX could be the greatest vehicle on earth, but without dependable availability of the infotainment system, it's of no value to me.

Thanks!

Well, since I wrote my above thread, the Apple Carplay has dropped out 4 times in two not-so-long round trips. I am very outraged and should have complained about this long time ago. I've had the RDX for 9 months now and it's been happening ever since. Not even the patches they provided last December and early February helped. I should also mention I only have 3900 miles on this car. I'm on the phone with Client Relations now, and then Financial Services to complain the car is NOT performing it's intended function. Seeking restitution.

Mine only has about 7500 miles on it. I've had it since Christmas.

My CarPlay drops out EVERY DAY ... on EVERY single phone call. Only the "microphone". "Charging" drops out, intermittently.

I think there's another angle here. I'm fairly certain Acura has to "license" CarPlay from Apple and Apple is smart enough to maintain some sort of control over the use of CarPlay. I suspect if there's glitch that makes Apple & the iPhone look bad, they can put some heat on Acura, to solve it.

This fix still works for me. I had many, many dropped connections using iTunes, Waze, Maps, etc. Then the screen froze and would not go done, even with the car off. It would have stayed on overnight had I not found this fix. https://youtu.be/f7uLCjHK-**

BrianL9999, I am at the same stage as you. I also told Acura that I wanted to return the car and get my money back. I explained to them that the main reason that I bought the car was for the interface with Apple and that having my cell sit in my lap is illegal and unsafe. I am interested in a lawsuit as well.

This is really sad. I love driving this car, but the problems with the infotainment system are destroying the car’s rep. I discovered a new problem recently. When CarPlay is connected, but no apps are active, and I try to engage the cars native nav system, it automatically brings up Apple Maps instead. Granted that app is better than the native nav app, but it also automatically sets a nav route to my home. If I close the app on my phone & try to restart native nav, it goes back to Apple Maps & sets the route home again. When I tell Siri to “cancel route,” she tells me that no route is selected! So other than the obvious problem here, it’s also using my data plan (not unlimited) by keeping the Apple map app running. I’m hoping IOS 13 and the scheduled fall update will address most problems. I’m not holding my breathe though.

Apple has very strict guidelines on what can be posted in these forums.

The Acura RDX problems made the news yesterday, in a big way.

If you do a Google search, you're likely to find more information about the RDX Infotainment system.

Is it possible the glitch in Apple CarPlay has spread to my phone? This issue of not being heard when speaking to someone started when I got the Acura carplay. Last week - this issue happened when using my phone not attached to CarPlay. I did same solution as I had with CarPlay - I pressed “speaker” and then “speaker” again and problem solved - caller heard me again. I know other people that have this issue with carplay. So how can it be that now I have this issue occasionally even without using CarPlay???

I have the same problem with random disconnects on my 2019 RDX which I bought last August. Sometimes CarPlay will work several days in a row without disconnecting but then sometimes I will have the problem 3 or 4 drives in a row. When the problem happens, it is normally within the first 5 minutes after I start driving the car.

I too called Acura client relations several time about the problem in the last week and they were no help, simply saying an update is coming out in a month or so but they have no idea if that is going to fix the issue. Very frustrating too say the least.

I spoke too soon on iOS Beta 13. I had 3 dropped calls today.

On another interesting development, I got a message on my Infotainment Center, that there was an "Update" available from Acura. I tried to download the supposed Update about an hour after getting the message and it was no longer available. Read into that, whatever you wish.

I often get notified that there are system updates - but I click on it and says I am up to date - yet another glitch. I recently stopped using CarPlay. I have had issues with calls and Waze - at some point I said this is enough - so I just use Bluetooth. But I paid for a feature that I no longer can use in my car - so that’s unacceptable.

So far, today's fix has been working well. No disconnects, no real problems.

Keep in mind, I'm using Beta 13, so it might be different.

There are also some significant improvements to ApplePlay, in Beta 13. It seems to me, that the "little right side screen" on our infotainment center, is now somewhat obsolete and they haven't yet figured out what to do with it. The Main Screen will display Map (Waze) & Album art ... the right screen doesn't seem to display Album Art.

Also, one aggravation that I believe is Apple related, are Screen Shots. If you take a Screen shot of your phone, while connected to ApplyPlay, you also get part of the screen in your car. At least it now comes through as a separate file, so that's an improvement from the previous version.

My ApplePlay has been 100% solid, since the recent update.

I haven't dropped any calls or had any other problems, other than the fact the 2nd screen (right side), appears to be useless with the recent Apple upgrades to ApplePlay.

I have my fingers crossed, that the Infotainment Center problems have been solved ... at least for now.

Thanks for the update Brian.

After the update on Wednesday, I’ve used CarPlay for another couple of hours yesterday and today and I have not had any disconnect issues. Again I am running iOS 12.4.1 with an iPhone XS.

So far seems to be a big improvement in the reliability of CarPlay.

Where is everyone getting this update? I went to system update on Infotainment system and says I am up to date? Does it update itself? I am in Canada - would think if Acura has update would be everywhere?