Apple CarPlay problem with 2019 Acura RDX and iPhone X

You can think what you wish, but the latest Acura update, solved the vast majority of the issues ... not related to the iPhone itself.

I agree it should work with an iPhone X, the same as it works with an iPhone 8, but I can't speak to the X, as I don't like it and don't use it.

I can tell you, if you use an iPhone 8 and clear everything out of the system, the infotainment system will work reasonably well, with few, if any, interruptions.

As I've said numerous times in this thread, there are lot of "user error issues", to go along with everything else. I'm not going out of my way to back Acura on this, I'm part of the Class Action Suit ... but this latest update, is a major improvement and makes the system usable, far in excess of what was even possible, prior to Beta 13 and Apple's upgraded CarPlay.

Did some research on other luxury cars and Apple Car Play and found that BMWs and Audis are having similar problems. As others have noted, I never have a problem with ACP in a rental - of course, rarely do I get a luxury rental car. The software for Apple Car Play does not work seamlessly with complex infotainment systems.

I, too, use Bluetooth for now. Very frustrating as having ACP was one of my “must haves” when I chose this car.

Most every manufacturer is having problems, because Apple updates every month and changes things.

One "glitch" I discovered yesterday, is not really a "glitch" ... but and "Apple Feature" of Beta 13.

The CarPlay dual screen, on has Apple Maps on the left side ... it won't display Waze (at least I haven't yet got to display Waze). This is strictly an Apple issue, I believe.

Beta 13 should go public tomorrow or Wednesday. We'll see what that brings.

2 Glitches that I found today.

The implementation of "Messages" isn't great, certainly not as good as before the Acura & Apple Upgrades. Not only is the implementation a bit awkward, there's a sound problem and you can't hear the message being read.

Also, I had a problem switching "Play Lists". It was a huge deal, but I had to go to my iPhone, to switch lists ... the infotainment system wouldn't accept the touch input.

Thanks Brian for all the information you always send to us.

I am looking forward to the update. It seems clear that Acura update was useless for the 12.41 iOS version.

According to you, it was a big improvement with the iOS 13.

Also, apparently, other luxury companies with double screen were also having problems, maybe the new iOS will fix it for all.

About the class action against Acura, does anyone have any information about it?

Album Art seems to work just fine with CarPlay.

At first I wasn't sure, but it turns out, not all my music has the downloaded album art.

I'm not sure if it works with Bluetooth, as I've been running CarPlay exclusively, since the latest Acura update.

If I say much about the Class Action, Apple will delete the post.

If you do a Google search for class action against Acura infotainment center, you'll find the mid-west law firm that's filed the suit.

According to Apple, the new iOS and CarPlay, has a much more sophisticated handling of the windows/screens and allows auto manufacturers a lot more flexibility. How that plays out in the long run, I'm not sure.

One HUGE improvement that I've seen (& released to the public by Apple ;-), is that the CarPlay will no longer immediately default to whatever you're doing on your phone. For example: In the current version, if you try to take a Screenshot with your phone, while connected to CarPlay, you essentially get "2 photos" ... one of your iPhone and one of your infotainment center. I suspect this will change, although I haven't tried it. As the blurb I posted pointed out, you can use using CarPlay and someone else in the car could be doing a manual search on the phone, without interrupting what's on your infotainment screen.

I have an iPhone 7 that worked flawlessly with CarPlay in my 2019 Acura RDX, which I purchased in April 2019. Flawlessly, that is until two things happened. First, a few weeks ago Acura installed a software update, and then Apple updated a software on my phone to iOS 12.4.1. If memory serves I had no issues after the Acura software update but problems began after the phone software update. Navigation works. Calling seems to work, but I don't call all that often. Playing iTunes is a problem as it cuts in and out, and a message that says CarPlay is not available appears on the infotainment screen. I wait a bit and the music starts again. This is not a chord issue. This is an issue with either Acura, Apple, or both software. This needs to get fixed. BTW, an Acura tech told me to turn of Bluetooth as that might help - it didn't.

So after about a week-10 days with the updates, my results are:

The implementation of "Playlists" is very glitchy.

I don't like the implementation of Waze, but I believe that's an Apple decision.

Voice directions and Messages, have a volume issue and I don't like the implementation of Messages.

The "cord sensitivity" seems to have disappeared and I did NOT change my cord.

I've occasionally had "touch pad" issues, but I'm not sure if they're related to the pad or the software.

There are occasional, random glitches, but not any more than my iPhone has in general.

It's a huge improvement from the prior versions.

This is a known issue with the 2019 RDX. I've been going back and forth with Acura Client Relations department and they just got back to me today and said they don't have an ETA for the fix, but it "should" be by the end of the year - no guarantees. For me, the infotainment system (which is one of the main features that I bought the car for) is completely useless with this known defect.

You should file your complaint with Acura. Their Client Relations number is 800-382-2238

Good luck

Dave

I read all the messages on the thread, every time they are posted. I have an Apple iPhone 6sPlus iOS 12.4.1.

There are tremendous glitches with the update; it does not work at all. And, I have done all of the 1-5 you listed above with my Acura service manager.

No need to be rude! First of all Acura Client Relations just told me there is a known issue (as I said above). There are NO fixes for this - even your list of generic troubleshooting steps. Second, there are LOTS of discussions on the internet where people are talking about the SAME issue. Here are a few:

https://www.reddit.com/r/Acura/comments/aaxlum/significant_2019_rdx_carplay_problems/

https://www.reddit.com/r/Acura/comments/9qt7lm/2019_rdx_infotainment_frozen/

https://acurazine.com/forums/3g-rdx-audio-bluetooth-electronics-navigation-455/infotainment-system-issues-carplay-972414/

https://acurazine.com/forums/3g-rdx-problems-fixes-458/2019-infotainment-system-frozen-970892/

https://www.carcomplaints.com/Acura/RDX/2019/electrical/electrical_system.shtml

Lastly, there are even a couple of class-action lawsuits in the works for folks that are not happy waiting for Acura to take their time fixing this issue.

https://chimicles.com/2019-acura-rdx-infotainment-system-class-action-investigation/

https://topclassactions.com/lawsuit-settlements/consumer-products/auto-news/890181-consumers-report-problems-with-acura-rdx-infotainment-system/

Again, read the posts.

I couldn't find a single post in any of those threads, dated after Acura updated the infotainment software last month.

There is a Class Action that's already been filed against Acura, for the infotainment software. It's been filed by Hagens Berman out of Chicago. I'm part of the lawsuit.

There still some minor glitches in the system ... no more aggravating than the glitches in Apple's software or anyone else's.

For all intents and purposes, the latest Acura update, solved the vast majority of issues and the system works fine. If you're still having major problems with your infotainment center, it's most likely user error or some conflicting software that's loaded on your phone.

Either that, or Acura produced some "special software" just for me, that works just fine.

Several months ago I had all of the problems mentioned including the screen of death that would not disappear even when the the car was turned off. I have a 2019 RDX and a 6+ iPhone with up to date software. The YouTube video I posted here solved my problem 99% of the time. It did not seem to work for others. I’m positive it did not work for others because of “user error” and neither do I think Apple or Acura made special software for me. We are dealing with two very complex entities and the variables are unfathomable. I wouldn’t presume to know all of them.

Downloaded IOS 13.0, rebooted both iPhone Xr and Infotainment Center. Connected iPhone Xr to the car (know it was connected because it was charging). NOTHING. NADA. Apple Car Play not available. Very, very disappointing.