Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Adam Aulick
Adam Aulick Author
User level: Level 1
41 points

Can't connect my new iPad Pro iOS 12.1.1 to my old mac mini macOS 10.11.6

I have an iPad Pro running current iOS 12.1.1 , which I keep synced/backed up on my old mac mini which acts as household backup server, always on with big disks attached. The mac is running El Capitan 10.11.6 and can't run any newer OS.


Each time I connect the iPad, a window pops up on the mac prompting a software update, per https://support.apple.com/en-us/HT208831 , but the update fails.


When I click "Install" the popup is replaced by a "Downloading" window which starts with progress bar already showing complete, and hangs out for several minutes doing nothing. My network stats show no downloading is happening during this time. After some time, an "installing" dialog comes up showing no progress, and a 2nd "Downloading" window opens. After some more time both popups go away and a failure dialog appears saying "Installation Failed" "Can't install the software."


I have tried reinstalling iTunes 12.8 per https://support.apple.com/en-us/HT204095 but no change. I have no 3rd party security software installed.


During this time, the console app shows logs:

1/10/19 2:46:04.327 PM MobileDeviceUpdater[1627]: Using the default predicate.

1/10/19 2:46:04.327 PM MobileDeviceUpdater[1627]: Predicate for SU query: ANY tags CONTAINS[c] 'DEVICESUPPORT' AND 'board-id:0x%.2X:chip-id:0x%X' IN tags

1/10/19 2:46:04.330 PM MobileDeviceUpdater[1627]: Entered:_AMMuxedVersion2DeviceConnected, mux-device:2

1/10/19 2:46:04.337 PM MobileDeviceUpdater[1627]: Received an XPC event indicating device attach: Muxed iPad was attached

1/10/19 2:46:04.339 PM MobileDeviceUpdater[1627]: tid:230b - unable to query device capabilities

1/10/19 2:46:04.360 PM MobileDeviceUpdater[1627]: Discovered a device. Asking if the device is restorable.

1/10/19 2:46:04.391 PM MobileDeviceUpdater[1627]: MobileDevice reports the device needs an update. Asking the user to update.

1/10/19 2:46:04.391 PM MobileDeviceUpdater[1627]: Board ID 18/ChipID 32769 (named Beast) needs an update

1/10/19 2:47:18.792 PM MobileDeviceUpdater[1627]: Software update began.

1/10/19 2:48:08.771 PM MobileDeviceUpdater[1627]: Got an error during the update?! Error Domain=SUSoftwareUpdateErrorDomain Code=108 "Can't install the software." UserInfo={NSLocalizedDescription=Can't install the software., NSUnderlyingError=0x7fd9b25354e0 {Error Domain=SUErrorDomain Code=301 "The update has been deleted since being downloaded from the Apple Software Update server." UserInfo={SUErrorUpdateTitle=Mobile Device, SUErrorUpdateProductKey=041-14491, NSLocalizedDescription=The update has been deleted since being downloaded from the Apple Software Update server.}}}


Help?

iPad Pro 11-inch Wi-Fi, Cellular

Posted on Jan 10, 2019 12:05 PM

Reply

Similar questions

4 replies
User profile for user: Adam Aulick
Adam Aulick Author
User level: Level 1
41 points

Jan 10, 2019 12:19 PM in response to Adam Aulick

Full console output with no filter below. Note it seems the messages about "Recovery HD" and failed write to .Trashes are coming every time.


1/10/19 3:11:58.263 PM com.apple.usbmuxd[1540]: notice device connected: 5-3bfa8ceb5148e390feda56b45569b3a97341a9c1@0x24100000

1/10/19 3:11:58.342 PM lsd[693]: LaunchServices: Could not store lsd-identifiers file at /private/var/db/lsd/com.apple.lsdschemes.plist

1/10/19 3:11:58.372 PM iTunesHelper[1471]: Entered:_AMMuxedVersion2DeviceConnected, mux-device:5

1/10/19 3:11:58.398 PM iTunesHelper[1471]: tid:874f - unable to query device capabilities

1/10/19 3:11:58.436 PM iTunesHelper[1471]: ignoring device which needs a new MobileDevice

1/10/19 3:11:58.506 PM MobileDeviceUpdater[1707]: Using the default predicate.

1/10/19 3:11:58.506 PM MobileDeviceUpdater[1707]: Predicate for SU query: ANY tags CONTAINS[c] 'DEVICESUPPORT' AND 'board-id:0x%.2X:chip-id:0x%X' IN tags

1/10/19 3:11:58.511 PM MobileDeviceUpdater[1707]: Entered:_AMMuxedVersion2DeviceConnected, mux-device:5

1/10/19 3:11:58.517 PM MobileDeviceUpdater[1707]: Received an XPC event indicating device attach: Muxed iPad was attached

1/10/19 3:11:58.519 PM MobileDeviceUpdater[1707]: tid:4a13 - unable to query device capabilities

1/10/19 3:11:58.541 PM MobileDeviceUpdater[1707]: Discovered a device. Asking if the device is restorable.

1/10/19 3:11:58.565 PM MobileDeviceUpdater[1707]: MobileDevice reports the device needs an update. Asking the user to update.

1/10/19 3:11:58.565 PM MobileDeviceUpdater[1707]: Board ID 18/ChipID 32769 (named Beast) needs an update

1/10/19 3:11:59.363 PM PTPCamera[1708]: --> HandleMessageFromICDD

1/10/19 3:12:55.000 PM kernel[0]: hfs: mounted Recovery HD on device disk1s3

1/10/19 3:12:55.554 PM mds[75]: (Volume.Normal:2464) volume:0x7f83c2351800 ********** Bootstrapped Creating a default store:0 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Recovery HD

1/10/19 3:12:55.654 PM fseventsd[57]: Logging disabled completely for device:1: /Volumes/Recovery HD

1/10/19 3:12:55.743 PM mdworker[1688]: (ImportBailout.Error:1331) Asked to exit for Diskarb

1/10/19 3:12:55.748 PM mdworker[1690]: (ImportBailout.Error:1331) Asked to exit for Diskarb

1/10/19 3:12:55.753 PM mdworker[1699]: (ImportBailout.Error:1331) Asked to exit for Diskarb

1/10/19 3:12:55.756 PM mdworker[1687]: (ImportBailout.Error:1331) Asked to exit for Diskarb

1/10/19 3:12:55.763 PM mdworker[1691]: (ImportBailout.Error:1331) Asked to exit for Diskarb

1/10/19 3:12:55.822 PM sandboxd[138]: ([734]) Finder(734) System Policy: deny file-write-create /Volumes/Recovery HD/.Trashes/502

1/10/19 3:13:06.651 PM diskarbitrationd[81]: com.apple.appkit.xpc.openAndSavePanelService [1706]:67231 not responding.

1/10/19 3:13:08.000 PM kernel[0]: hfs: unmount initiated on Recovery HD on device disk1s3

1/10/19 3:13:11.826 PM MobileDeviceUpdater[1707]: Software update began.

1/10/19 3:13:33.000 PM kernel[0]: hfs: mounted Recovery HD on device disk1s3

1/10/19 3:13:33.195 PM mds[75]: (Volume.Normal:2464) volume:0x7f83c2351800 ********** Bootstrapped Creating a default store:0 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Recovery HD

1/10/19 3:13:33.280 PM fseventsd[57]: Logging disabled completely for device:1: /Volumes/Recovery HD

1/10/19 3:13:33.367 PM mdworker[1717]: (ImportBailout.Error:1331) Asked to exit for Diskarb

1/10/19 3:13:33.375 PM mdworker[1719]: (ImportBailout.Error:1331) Asked to exit for Diskarb

1/10/19 3:13:33.000 PM kernel[0]: hfs: unmount initiated on Recovery HD on device disk1s3

1/10/19 3:13:50.106 PM pkd[743]: releasing plug-in hold A50788E4-B020-43F0-9158-1B0A97F9248E at client's request

1/10/19 3:13:50.108 PM pkd[743]: releasing plug-in hold 2FBA67D8-F11F-4099-9F00-5A82EF75ADBB at client's request

1/10/19 3:13:50.108 PM pkd[743]: releasing plug-in hold 804105EB-8574-4662-A862-F41BC8383ADF at client's request

1/10/19 3:13:50.109 PM pkd[743]: releasing plug-in hold 98DE4F1E-43D6-41C2-AEB9-915F7E6D9041 at client's request

1/10/19 3:13:51.162 PM MobileDeviceUpdater[1707]: Got an error during the update?! Error Domain=SUSoftwareUpdateErrorDomain Code=108 "Can't install the software." UserInfo={NSLocalizedDescription=Can't install the software., NSUnderlyingError=0x7f92a346c490 {Error Domain=SUErrorDomain Code=301 "The update has been deleted since being downloaded from the Apple Software Update server." UserInfo={SUErrorUpdateTitle=Mobile Device, SUErrorUpdateProductKey=041-14491, NSLocalizedDescription=The update has been deleted since being downloaded from the Apple Software Update server.}}}


Reply
User profile for user: MrHoffman
MrHoffman
Community+ 2024
User level: Level 10
117,567 points

Jan 10, 2019 1:04 PM in response to Adam Aulick

Wild guess... Disable any local Software Update Server reference that may have been applied, and see if the problem clears. Use sudo defaults read /Library/Preferences/com.apple.SoftwareUpdate to see of there's a CatalogURL listed. If there is, then sudo defaults delete /Library/Preferences/com.apple.SoftwareUpdate CatalogURL will clear that, and will revert to the Apple Software Update Servers. But this may be headed toward a reinstall, depending on what happened here.

Reply

Can't connect my new iPad Pro iOS 12.1.1 to my old mac mini macOS 10.11.6

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up