Remove U2 Album - 2 Factor Authentication Issue

Hello,

I am trying to remove the U2 Songs of Innocense album from my iTunes / iCloud account via the website http://itunes.com/soi-remove however when I enter my Apple ID and password, I get the 2 Factor Authentication pop up on my iPhone. I tap Allow and I have a 6-digit code on my iPhone to enter, but the website http://itunes.com/soi-remove does not have the pop up to enter the 2 Factor Authentication code.

I have tried Safari, Chrome and Internet Explorer but none have allowed me to enter the 2 Factor Authentication code. How can I successfully remove the U2 album?

It seems Apple hasn't coded the website http://itunes.com/soi-remove for their 2 Factor Authentication. I think others have experienced this issue but I have not found a solution.

I also cannot disable the 2 Factor Authentication to get around this. Any ideas?

Macbook (2015 or later)

Posted on Jan 12, 2019 12:39 AM

Top-ranking reply

King_Penguin

Level 10

334,336 points

Posted on Jan 12, 2019 1:01 AM

You've tried entering the code on the end of the password ? If that doesn't work you could just hide the album via your computer's iTunes (if you'd ever downloaded the album that is all the remove link would do anyway), or ask iTunes Support to do it : http://www.apple.com/support/itunes/ww

If you enabled two-factor authentication more than two weeks ago you can't remove it

View in context

Remove U2 Album - 2 Factor Authentication Issue

Similar questions