iPad Pro touch screen intermittent unresponsive

I have the same issue. I game on mine and notice it happens when it gets hotter. I believe it is hardware related as it is in the bottom left section for me where I use a virtual joystick. I had apple replace it. Both tablets began happening around the 6 to 9 month range. Now this is out of warranty so I’m screwed. I have to let the iPad cool off completely. Once it is used for a significant amount of time, it screws up again. I’m about done with Apple products as we have to replace quite a bit at my work for staff.

I believe there are a lot more than 1000 customers affected by this problem. Not everyone uses forums. I also believe this is a hardware problem and was probably caused when the touchscreen had to accommodate the pencil.

If that were true, every single iPad Pro made for the last three years, as well as the standard, 9.7 inch screen 6th gen iPad, sold and used in the entire world, would've had this touch screen issue long ago and the tech and news media would have picked up on this, long ago and Apple would have been alerted and made to respond to this potential large product issue, long ago.

No standard 6th gen, 9.7 inch iPad user is reporting touch screen issues with their iPads when using their Apple Pencils.

This is simply not the scenario you want/wish to imagine.

And users who do not have issues with a product do not post to a product troubleshooting forum.

The whole entire, three year iPad Pro model using community is NOT having this touch screen issue.

And even it it is more than 1000 users, the percentage of iPad Pros affected is still so small compared to the millions of iPad Pro models sold over this three year period.

Still a very small minority of iPad Pro models being affected.

Not everyone notices this issue depending on the use. For example, mine starts when playing mobile games on it. I believe the heat over time has affected internal components. If I don’t do any mobile gaming, the iPad has no issues. Any more intense application now causes that unresponsiveness. I have video proof of it not working on both pros. I believe it is in fact a defect causes my higher heat wearing down internal components. I think people noticed it during a specific iOS upgrade because it took that long for the component to deteriorate. I would compare it to an engine that has a recall that between 40k and 80k miles has seals that wear out. Everyone would notice it within 2 to 4 years. Either way, I would recommend Apple care for all the Pros if you plan on doing any intense applications that generate heat like gaming.

This is an old thread, but this is a known issue with the iPad Pro 11" but only when the Apple Pencil is attached to the iPad (e.g. for charging). When you leave your Apple Pencil attached to the iPad for a long period of time (e.g. hours), you'll start seeing unresponsive touch on the screen.

Try this:

1). Leave your Pencil attached to the iPad Pro

2). Use the iPad normally (games, browsing, mail, etc.) while it is still attached

3). After a few hours, you'll start to experience persistent unresponsive touch screen.

I have multiple iPad Pro 11" (dozens - I work in IT) and it all exhibit the same problem. The issue exists with the latest iOS 12.4.

It seems that the Apple Pencil charging electronics / magnet will interfere with the touch screen. The only solution is to reboot the iPad.

Uh,

Have you tried toggling OFF the Tap to Wake feature and immediately do a restart/reboot on these 2018 iPad Pro models?

That seems to long-term temporarily get rid of the the non-responsive touch screen issue on these newer iPad Pro models.

This appears to be a confirmed fix for many 2018, 11 inch and 12.9 inch screen iPad Pro models.

Bummer.

We are getting so close to the end of the iOS 12 update cycle, now, with still no confirmed, verified fix from Apple, at all!

Have you tried the activate touch accomodations button in the Settings app?

Tested if that works?

You do not have to do anything with this button other than just toggle it on in Accessibility Settings.

Never owned an apple pencil yet ive experienced it on 4 ipad pro 2018s that ive owned so im not sure that it has anything to do with leaving the pencil on too long. Disabling the tap to wake feature has eliminated this issue for me and dozens of other people I have shared this with (I have a youtube channel with alot of people reaching out to me).

I don’t have an Apple Pencil. Never owned one, even with my previous 9” Pro. It’s not the pencil. Turning off ‘tap to wake’ has resolved the issue for me 95% of the time but it’s not an acceptable fix. I guess it’ll just have to do.

I also have this problem.

I have attempted all of the solution proposed in this forum.

I have factory reset, turned off most features, and not installed any applications. The problem persists.

In most cases, reseting the ipod (up/down volume followed by button held down) fixes the problem for 15 minutes to 2 hours, then it returns.

This is very unsettling. I currently own a very expensive, highly defective product.

Danz91 and Julian Roche1

You never had an Apple Pencil, so how do you know attaching Apple Pencil will not cause the SAME issue?

Like I said, I have 45 iPad Pro 11 used by dozens of people and the touch screen issue happened when the Apple Pencil issue is attached for a prolonger period.

It's fine fi you don't believe me, but unless you have more than 40 iPad Pro to test, I still believe that my findings are correct.

When did you buy the iPad? Did you have more than 2?

I have dozens of iPad used by dozens of people and it exhibits the same issue when the Apple Pencil is attached to the iPad for a long period of time.

No. We just have 2. But I have many friends with iPad Pro 11 and Apple Pencil and none of them have any touch issues. Our iPad's were purchased at the beginning of November 2018. I don't exactly know when people I know who have iPad Pro 11 purchased theirs. Some Pre-2019. Some post-2019.

rbrylawski that's fine. I work in a company that deploy iPad. So I have actual users that uses the iPad for months to end. After talking to all the users and doing a POC, we determined that attaching the Apple Pencil for a prolonger period caused the touch screen sensitivity.

I guess this is why Apple never take things seriously - instead of banding together to fix the issue, we have people like you arguing on what is the root cause. If you have 45 iPad and 40 people using the iPad Pro 11 for 4 months and can prove it that I am wrong, I am fine. But I guess you don't?

Thanks, MichelPM. Yes, we contacted Apple since we have an Enterprise account but we just got a replacement and that exhibits the same issue.

For now, I just tell my users NOT to leave the Apple Pencil attached to the iPad for too long other than for charging purposes.