iPad Pro touch screen intermittent unresponsive

What happens if you toggle OFF the TruTone screen light/room light calibration feature?

Someone else suggested that one.

You have a relatively new 2018 iPad Pro.

Did you try toggling OFF the Tap to Wake feature than restart/reset your iPad Pro?

The restart/reset is the key in the Tap to Wake solution.

iPad Pro 2018 12.9 inch

After installing IOS 12.4 the problem totally disappeared for me.

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The 13.2.3 update cleared my unresponsive issues 100%, even after reversing all the Accessibility adjustments such as tap to wake, reduce motion, etc. Is anyone still having issues after the update?

I have the issue

try to turn off allow multiple app

settings > home screen & dock > allow multiple apps

Im on 13.4.1 ill try to update to 13.5 n see if it fixes

I haven’t upgraded/updated, my 1st gen iPad Pro, as yet.

So far, only 3 users ( out of a possibility of approx. 800 users, or so, reporting this issue here ) have claimed/stated that iOS 12.2 has cured their iPad Pro of touch response issues.

I am waiting for that number of users to more drastically increase before I make the decision to finally upgrade/update my iPad Pro to iOS 12.

My iPad Pro is still on iOS 10.3.3 and I have NO touch screen issues, whatsoever.

This is why I know for certain that this is an iOS 12 issue and not a hardware issue.

I have been keeping track of iOS 12 update beta progresses, via YouTube, and learned of the iPad Pro touch fixes in later versions of the iOS 12.2 public betas.

Don't give up! Write or chat to Apple Support and tell them that everyone includes you is having the intermitennt unresponsive touch issue. They probably will ask you to send it to Apple Store to check it out. Also, if your iPad is still on Apple care, and the tech can’t find anything wrong with it, then they probably will send you a replacement. My feeling is that if everyone has the same issue, then I think is iOS software problem.

What service provider are you using? What is the Firmware version do you have? Look under General -> About, and scroll to the Firmware. I’m just curious.

I am having a very similar issue. Still not sure if this was since I first got the iPad Pro (3rd gen 12.9 inches), but it is something that I noticed recently. It is intermittent. The screen freezes, I would not be able to bring the dock up or bring down the notifications. It does take 5 - 10 seconds. During the first couple of seconds there is no response what so ever, whereas during the last couple of seconds, there is some response but it looses sensitivity > the dock goes back down or the notification bar goes back up (feels as if there are 10 fingers on the screen messing it up). I tried to pick up a pattern, or find a cause, and it seems to happen when I change my iPad's alignment. I think it has something to do with magnetic cases (like the one apple is selling). My iPad would be unlocked and laying flat on the table, then I would ten set it at a 60 degree angle which involves folding the back part. When I do that, it freezes. I think that the magnets changing locations at the back of the iPad has something to do with it. When I replicated this, it seemed to freeze again > it got more consistent but still not 100% consistent. This might be one explanation, but it doesn't seem to make sense because the iPad is not supposed to sense magnetic changes at the back (only at the front which is what causes the waking up when you remove the top cover). I also believe it is a software issue. It is not consistent. A hardware issue is not supposed to resolve by itself. This issue does resolve = it stops freezing after 10 seconds + if you lock and unlock your iPad immediately after freezing, it unfreezes. Also, it has nothing to do with any app I currently have installed (Apple Support mentioned that it may be due to an app I have that is not compatible with the iPad), so it has to be iOS.

That didn't solve it for me.

I changed the refresh rate to 60 but as soon as i started using the ipad for a couple minutes, the issue returned.

After living with this problem for weeks now, I'm more convinced it's a hardware issue.

It seems as if some sort of hardware safety switch is causing this as soon as the ipad reaches a certain temperature.

A simple lock/unlock, which turns the screen off for a couple seconds, resets it and allows me to have touch responsiveness back for another couple seconds before the whole cycle repeats.

It's really frustrating!

I don't think you have a touch issue. I think you have a hardware issue, which may also effect touch. Your iPad should not be getting hot and then shutting down. Period.

You should schedule an appointment at your Apple Store Genius Bar for evaluation. Your issue is much more complex than just the screen becoming unresponsive.

I agree that it CANNOT be a hardware issue. The fact that my 2017 Ipad Pro was perfect prior to September 2018 (prior to IOS 12) is pretty big evidence to me that its IOS/Software related. I wonder, is there a way to roll back to IOS 11 on a newer Pro?

I’ve purchased an iPad pro 12.9 2018, had it replaced 3 times and my brother also has an 11 inch, They all have the touch issue. That’s just too much of a coincidence, I’m sure it’s affecting a lot of people and they just don’t realise it yet. Mac rumours has an article with many people sharing their stories also.

There are quite a few threads on here with similar issues, mac rumours has an article with 500+ comments, my YouTube videos are getting thousands of views and a fair amount of Comments.

I can imagine that a lot of people especially younger and older wouldn’t know to come onto these forums and report the issue.

The issue is easy to miss if you are not looking for it and it doesn’t always occur, it’s not like the screen is unusable for minutes, just some swipes or taps are not recognised.

It’s only when I started recording the issue happening in my notes app that I saw how bad it was. Before that I just assumed it was an issue in my YouTube app because I spend a bit of time on there.

By the way, on all 4 iPad 2018 pros I’ve owned I’ve reset the iPad as a NEW device meaning no apps were installed yet the issue still occurs so it certainly rules that out.

Anyway, the issue is very real and is still affecting many people, obviously apple sells a lot of iPads but there is still a large amount of people experiencing these issues. They are clearly trying to avoid the issue for now. It’s just too much of a coincidence that of the four iPad Pro 2018s I’ve owned, every single one of them had the issue.

Incase you have missed this, check out the video that shows the issue happening while drawing in the notes app.https://youtu.be/qSV410T7Ems