iPad Pro touch screen intermittent unresponsive

So far, reports of the iPadOS beta elsewhere appear to be that the unresponsive touch screen issues, across all iPad Pro models, is actually WORSE!

No one has any idea of why, as no one running the beta can discuss it here and some using it and reporting elsewhere have no idea why touch issues are worse on iPad/iPad Pro/iPadOS, either.

Could be a completely different set of issues, bugs, glitches as result of the beta.

Everyone else that have posted here with this issue are just the common user, just like you and me and you managed to find this support site to post your iPad issues.

There are thousands of post a day on this support community.

Very poor explanation.

Disabling tap to wake has so far worked for me. I have a 2018 12.9 inch iPad Pro. I too have been having serious touch issues for the last 3+ months with iOS 12 and now with iOS 13 beta. So far I have had positive results since disabling tap to wake 4 days ago. Fingers crossed!

I really hate my iPad Pro 10.5“ - I just wish I had stayed with the 9.7“ which was excellent.

After a about 1.25 years the iPad screen started to have problems and it seems to get progressively worse.

Rebooting helps, but not for long. I have also tried backup and restore in iTunes which did no change.

The iPad was never abused and is in perfect condition, this is clearly a defect coming from a manufacturing or design issue and I’m very disappointed apple refuses to act. Billions in the bank, very high priced products, yet Apple is completely unresponsive when they need to spend a little bit of one of their products has a problem.

Things to try that were mentioned here.

If you use an Apple Pencil, try turning OFF Bluetooth when not using the Pencil.

In Settings app, under General, Accesibility, turn on the Touch Accomodations software button.

You do not have to setup or use this button. Just activate it.

See if either or both of these temporary solutions fix your iPad Pro touch issues.

You may want to do a hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.

See if these temp solutions help, longer term, with your iPad Pro touch screen issues.

Best of Luck to You!

Unfortunately for us older iPad model users, no one has come up with a long-term, temporary fix for this unresponsive touch screen issue.

Do you do anything with your iPad Pro that is hardware/software resource intensive, like any really high motion graphics/CPU/GPU/RAM resource intensive activity with your iPad Pro?

Does your iPad Pro routinely get very hot, more hot than warm to touch on the back?

> Do you do anything with your iPad Pro that is hardware/software resource intensive, .... routinely get very hot, more hot than warm to touch on the back?

No, of course not. I live in a temperate climate and the iPad is mostly used for reading news and E-Mail. Never hot, rarely warm.

Okay.

There are 3-4 active posts going on and some of us are continuing to figure out what is causing some iPad Pro users this touch screen issue that is a commonality to all three years of iPad Pro models affected by this.

Did your iPad Pro touch screen issues start before or after first installing iOS 12?

Some believe it could be a heat related issue. Some believe it is related to a bug or issue with the screen and Apple Pencil interfering with touch in iOS 12.

This issue is NOT a common one and is NOT affecting every single iPad Pro model sold around the world, but this issue is continuing to affect a pretty good size, growing minority of iPad Pro users.

Have you updated to the latest iOS 12.4?

Has there been any change since the latest iOS 12.4 update?

iOS 12.4 maybe the last iOS update for iOS 12.

So, there maybe no more fixes or updates coming and everyone with this issue is just going to have to wait and pray this gets solved in iOS 13/iPadOS coming this Fall 2019.

>Did your iPad Pro touch screen issues start before or after first installing iOS 12?

I'm pretty sure after iOS 12 but I cannot 100% say when it started since (I think) it was less intense initially.

>Some believe it could be a heat related issue.

I cannot rule out that the iPad was exposed to the sun a few times. But only rarely. If it really is heat related I doubt mine should be among the ones affected.

>Apple Pencil interfering with touch in iOS 12.

I do not own a Apple Pencil and have to my best knowledge never even had one connected to the iPad which someone else owns.

Okay.

So no Apple Pencil use. Interesting.

When I ask about heat issues, I refer to the iPad heating up more internally from use or particular usage cases.

Everyone uses their iPad Pro differently.

Most everyone in these 3-4 active posts agree that this touch screen issue has gotten more exacerbated and pervasive since installing iOS 12.

But, some users feel that this issue is not just a software/iOS issue alone. Some feel its a combination of iOS 12 issue causing a hardware issue.

Everyone affected just wants this issue solved and to go away.

My first iPad Pro (2nd gen) had the touch issue from the beginning on iOS 11. My replacement iPad Pro was fine for a few months until I updated to iOS 12. I definitely think software plays a part of the problem.

With respect to the Apple Pencil, my experience is that the touch screen issue is not effected by it. For example, if the touch screen is not responding to my finger swipe, I would pick up my Apple Pencil to perform a swipe and the touch screen would always seem to respond to the pencil.

so far iOS 13 beta has not helped the issue

besides using my iPad for productivity apps, I do play some pretty graphic intensive games - asphalt 9. and my experience leads me to believe that the game can lead to or exacerbate the touch screen issues...but nothing conclusive.

the issue seems to effect the side with the volume switches, Apple Pencil recharger the most (2018 12.9 iPad Pro).

Sometimes shifting my fingers around how I hold the iPad temporarily resolves it.

Disabling tap-to-wake has resolved this for me (5 days so far).

The Apple Pencil/finger screen problem IS an issue to explore.

If the Pencil works fine, but fingers don't, there is either or both a software iand/or hardware issue with the touch screen controller hardware within the iPad that started with iOS 11, but became much more of an issue with iOS 12.

Also, since this is happening to a small minority here iPad Pro models across all 3 model years ( now over 1000 users affected ) this has to be something all 3 model years have in common.

If you are playing resource intense games, this builds up the heat inside of the iPad. The internal heat of the iPad gets worse if you are doing iPad resource intensive games whke connected to the charger and tbe iPad is struggling to charge up the Li-ion battery.

Heat coukd, also, be a cause making the touch screen issues worse.

For older iPad Pro models, there is no Tap to Wake function to turn on/off to temporarily fix/cure the touch screen issues.

So, this has to be some other issue related to functions and features that directly affect the operation of the touch screen for everyone affected.

Also,

I left a link to call Apple directly in Cupertino,,CA to talk with Apple customer services and technical support directly.

You have that option, as well.

I do not know why all users here affected aren't calling Apple directly in California?