iPad Pro touch screen intermittent unresponsive

Okay.

There are 3-4 active posts going on and some of us are continuing to figure out what is causing some iPad Pro users this touch screen issue that is a commonality to all three years of iPad Pro models affected by this.

Did your iPad Pro touch screen issues start before or after first installing iOS 12?

Some believe it could be a heat related issue. Some believe it is related to a bug or issue with the screen and Apple Pencil interfering with touch in iOS 12.

This issue is NOT a common one and is NOT affecting every single iPad Pro model sold around the world, but this issue is continuing to affect a pretty good size, growing minority of iPad Pro users.

Have you updated to the latest iOS 12.4?

Has there been any change since the latest iOS 12.4 update?

iOS 12.4 maybe the last iOS update for iOS 12.

So, there maybe no more fixes or updates coming and everyone with this issue is just going to have to wait and pray this gets solved in iOS 13/iPadOS coming this Fall 2019.

I have the same issue. I game on mine and notice it happens when it gets hotter. I believe it is hardware related as it is in the bottom left section for me where I use a virtual joystick. I had apple replace it. Both tablets began happening around the 6 to 9 month range. Now this is out of warranty so I’m screwed. I have to let the iPad cool off completely. Once it is used for a significant amount of time, it screws up again. I’m about done with Apple products as we have to replace quite a bit at my work for staff.

I believe heat and iPad hardware/software resource intense activity could be one cause.

However, there are 3 or 4 more current active threads going on where users do not use or own an Apple Pencil and some do not do any heavy resource intensive tasks on their iPad Pro models, but these users still have this unresponsive touch screen issue.

I believe the additional heat generarted from doing more extensive, high resource active gaming could be exacerbating this touch screen issue, but this still NOT the real underlying cause.

See this other discussion here for more insight.

Real work on a solution started around page 7 of this post, courtesy of Fred Foox.

https://discussions.apple.com/thread/8658399?page=7

I would make a actual contact call to Apple customer service, in Cupertini, CA, and talk with them on this issue since you have this many 2018 iPad Pros and talk to them about your iPad Pro issues to them, at the source.

Contact phone numbers here via the link below.

Contact - How to Contact Us - Apple

striders wrote:

Thanks, MichelPM. Yes, we contacted Apple since we have an Enterprise account but we just got a replacement and that exhibits the same issue.

For now, I just tell my users NOT to leave the Apple Pencil attached to the iPad for too long other than for charging purposes.

Oh, Okay.

I dont see any evidence provided by you? I have my evidence, I am the one who discovered that disabling tab to wake fixes this issue for 2018 models, I have youtube videos with far more than 40 user comments saying this worked for them and have also shared this in multiple forums with similar results.

Hello, has anyone tried iPadOS 13 to see if there is any improvement?

I have the same issue on my iPad Pro 10.5 WiFi + Cellular, and none of the above solutions has worked.

I have read on another forum that the issue maybe the hand detection with the pencil and I believe it could be. Because when my iPad freezes, if I put my hand as if I were holding the pencil, the screen comes back to life strait away.

I hope Apple is preparing a solution in IPadOS 13 !

This is just one of the many postings about this issue.

This is FAR from an isolated issue.

Apple Store employees have no idea about this unresponsive screen issue and seemingly never preruse these user to user support commutes.

If you bothered to read any of the pages of this posting, there have been well over 1000 user reports here since Dec 2018 about this issue.

The unresponsive touch screen issue affects all 3 years of iPad Pro models with the major exception of the 2016 9.7 inch screen iPad Pro models.

Do your own search here by using the long search/question box on the main iPad communities post list page and do a search for

iPad Pro intermittent touch screen

and

iPad Pto unresponsive touch screen

You shoukd see many posting and at least 5 of these posting with nearly 20 pages of user postings, like this one.

In this posting, I left many times links for feedback to Apple, where you can write about thus issue back to Apple, as well as a contact call link to Apple headquarters, in Cupertino, CA where you can calmly talk about this issue with actual Apple customer service employees directly from Apple, itself.

I left a recent post reply for these links at the bottom of page 16 of this topic posting.

Older iPads that still have a Home button do not have this Tap to Wake feature to temporarily turn OFF.

As I already stated in a previous post reply here.

For some, the touch accommodations “fix” did not stick and the unresponsive touch screen issues returned as early as a day.

Some, the unresponsive touch issue came back after a couple of days or within a week.

I do not have any of these issues since I am not running iOS 11 or 12 and have kept my iPad running iOS 10.3.3.

This unresponsive touch screen issue really came into its own AFTER iOS 12 was introduced last Fall 2018.

Not sure why this continues either. This is clearly a hardware issue. I've seen 3 Pros of mine have this same issue. I believe it is a battery heat issue as it is more prevalent during this time. I also notice it happen much quicker when using a USB-C to lightning charger for faster charges (Apple charger). The only solution I've seen is replacement. I don't pay for my tablets but it is irritating to say the least. I am using a new 11" ipad pro and will report back if it continues. However, I recommend buying Apple Care. It has happened on EVERY single ipad pro we have at work. I would also recommend selling it once Apple Care is almost up or if you do replace it.

I have not been willing to update my iPad Pro because of fear of getting this unresponsive touch screen issue.

This issue is unpredictable with no pattern of why certain iPad Pro year and models and time of manufacture are getting this iPad Pro unresponsive touch screen bug.

My iPad Pro is still running iOS 10.3.3 and I am NOT having any touch screen issues whatsoever. NONE.

That is why I am convinced this is an iOS 11/12 issue more so than a hardware issue.

But I am not against the idea of this being a combination of an iOS issue coupled with an iPad Pro hardware issue, either.

Look,

Not every iPad Pro has this issue.

iPads are coming down with this issue at random and unpredictability with no pattern/s of obvious reasons of causality.

Every iPad Pro user affected uses their iPad Pros differently.

I am wondering now if this issue is just not ONLY an iOS 12 issue, but an iOS issue caused by a certain combination of 3rd party apps common to every iPad Pro user affected by this issue.

That would explain why this only affects a small minority of iPad Pro users and NOT every single iPad Pro model sold to date.

If there was an obvious fix, I have to believe Apple would have found a fix/solution for this issue, by now.

At this time it is what it is.

If your iPad Pro is one of tbe 2018 models, have you tried toggling OFF the Tap to Wake feature in the Settings app, under General, Accessibility?

Hello,

Quick update after 24h on iPadOS 13.1 with my iPad Pro 10,5” WiFi + Cellular 256Go

> straight after the update, my iPad froze on the passcode screen and then froze a few more times so I got fed up and forced a reset (home + lock button)

> after reset, decided to try a factory reset

> after factory reset I set it as “new” iPad and used it as so (meaning absolutely no 3rd app installed)

> 2 freezes happened in the next 3h of use, 1 in the settings and 1 in Safari while browsing ; both were exactly 5s of freeze

> I am now using it for another 2h and absolutely no freeze, in any app

> I just installed ONE 3rd app and will use it, I will see what happens in the next few hours

Conclusion after 24h : Apple may have found the issue! But... wait and see

So, you are the very first 2019 iPad Air 3 owner since its introduction to sign up here and report this issue.

I am nowl left wondering now, if this could be a combination of a hardware AND software issue, now!

Did you purchase extended AppleCare+ for this iPad?

Even if you don’t have extended AppleCare+, your iPad is covered from any manufacturing defects for one full year of free, standard AppleCare.

If you are having this issue, why don't you bring your iPad Air 3 into your nearest, “local” Apple Store for diagnosis, evaluation and potential options to see if they will give you another replacement iPad since this is clearly some defect/issue coming from Apple.

It is worth a shot! Your iPad Air 3 is still under a one year warranty.

No reason to keep suffering with this issue from a brand new iPad!

Best of Luck to You!

So I tried this on my way back home from work on a 45 minute train ride, while drawing with the pencil and zooming in and out with gestures and it didn’t happen! I locked the iPad orientation and no issues so far. Will report later with further testing.