iPad Pro touch screen intermittent unresponsive

Please contact Apple directly in Cupertino, CA per the contact link I provided.

This will let them know more about the continuing issues with the new iPad Pro models.

Yours is, obviously, a differnt issue than what everyone else is experiencing here since the issues here and in other similar posts affect a small subset of ALL THREE YEARS of iPad Pro models.

Best of Luck to You!

striders wrote:

Thanks, MichelPM. Yes, we contacted Apple since we have an Enterprise account but we just got a replacement and that exhibits the same issue.

For now, I just tell my users NOT to leave the Apple Pencil attached to the iPad for too long other than for charging purposes.

Oh, Okay.

But how would you account for the fact that our Pencils have been attached for months now and we don't have touch issues? I get that you manage more devices, but to say the Pencil is without question the cause seems not fully accurate. And there are people here, who don't have Apple Pencil, have never had Apple Pencil, yet do have touch issues.

Your iPad were purchased in November 2018. Ours were purchased starting in January 2019. As I mentioned above (if you bother to read ALL my posts), there may be different batch that cause different issues.

But like I said, you have just a few iPads while I have dozens with actual users using it for months. So I lean toward my "findings" rather than yours.

Striders maybe having a completely different issue with his 45 2018, 11 inch iPad Pro models than what is taking place in this post discussion and all of the others.

This is a very good possibility this is what has occured/happened

Another 2018 iPad Pro model problem/issue in need of another fix/solution.

I am not discounting your statement, but if you work in IT and supports dozens of engineers on the fields, you'll be inclined to do some "tests" in real world for months.

My users tend to leave the Pencil attached when they're out on the field. They got the touch screen issue. After replacing dozens of iPad, doing reset, etc., I asked them not to use the Pencil for a week (much to their dismay). Then the problem stopped.

I told them they can use the Pencil again, then the problem started. After numerous survey (using Google Form), most of them responded that the issue happened AFTER they leave the Pencil attached to the iPad for a long time. I asked them NOT to do that and issued a Pencil case (https://www.belkin.com/us/p/P-F8J206/).

That's where the problem stopped completely. I also did my own test: using 3 iPads, I leave the Apple Pencil attached on 2 iPads and none for the other. After 1 weeks, the 2 iPads with the attached pencil exhibits touch screen issue.

It’s in the description of the performance issue of the iPad Pros... Intermittent!!

It happens intermittently. I expect that there are thousands more iPad Pros withe this failing and are simply either not as noticeable or not reported.

Merely logging in to the forum was a problem that took a dozen hits on the keys. My message here was an utter pain. I wish I could get my money back for this loaded 10.5 Pro.

[Edited by Moderator]

Im saying that touch issues are occuring with apple pencil or not, im sure you do have 45 ipad pros but I dont agree that its the pencil causing this issue. I received 4 different ipad pros dating from 2018 to about 2 months ago and all of them had this issue, the only thing thats fixed this is disabling tap to wake. Perhaps you have a different issue altogether.

Yeah,

I sympathise.

This is more problematic for all of the older iPad Pros with Home buttons as there is no temporary fix for these models, like there is for the 2018 models.

If you disable the faster 120 Hz screen refresh rate, does it make any difference with the touch response of your iPad Pro?

I wonder why users of the 2019, 10.5 inch screen iPad Air 3 models aren't experiencing this issue, yet?

The 10.5 inch screen 2019 iPad Air 3 models do not have this faster screen refresh rate.

Oh puhleeze Strider, there are enough people on the multiple threads who have chimed in, more than your 45 devices, many of whom don't have Apple Pencil and they have touch issues. You believe you have magically found the root cause, but you simply haven't. It's great you're an IT guy. Until you get into the devices at the engineering level, you don't know any more about the touch issues than anyone else. Sorry, but it's true.

"You believe you have magically found the root cause"

I don't. I shared what I have seen based on dozens of iPad with multiple users over the course of a few month.

" Sorry, but it's true. "

Like I said, BASED on WHAT YOU said it is TRUE?

I dont see any evidence provided by you? I have my evidence, I am the one who discovered that disabling tab to wake fixes this issue for 2018 models, I have youtube videos with far more than 40 user comments saying this worked for them and have also shared this in multiple forums with similar results.

My point is no one here knows what's causing the touch issues on all three generations of iPad Pro. It's not limited to iPad Pro 2018 models. There are 1st, 2nd and 3rd generation users with touch issues. You've made it pretty clear you believe it's having an Apple Pencil hanging on your iPad Pro's for an extended time. That's a hypothesis nut in my case, the Apple Pencil lives on both our iPad's. The only time they aren't on the iPad is when they are being used. Yet, no touch issues on either. Is it a manufacturing batch issue? Is it software? Is it hardware? No one here could possibly know for sure. Yes, it's an issue, but one without any real engineering data to pinpoint an exact cause.

You know what.. this is why Apple don't take things seriously when people like you said "Oh, I have this problem".

I work for a company that uses iPad heavily. We have issues with touch screen and that's just won't fly in a business. So I shared what I found and you went with "Oh puhleeze".

If you have a use case that can counter what I have researched with 45 iPads, 40 users and over a course of 6 months with users screaming on my end, then feel free to share.

If it is just "your own home experience", then that doesn't mean.. what it is that you say?

"Sorry, but it's true".

Yeah.. you don't have the data point to say it's true.

I am done. You can say you're right, but unless you have proof with real world usage that PROVE my finding is WRONG, then I take it you're just a troll.

"Is it a manufacturing batch issue?"

Glad you FINALLY AGREES with me. Look at my post above. I have said in my post that the issue I have may be related to "batch" issue.

The more we ALL share the issue, the better. But no, you just want to say that YOU are right.