iPad Pro touch screen intermittent unresponsive

I have the iPad Pro 10.5 inch for roughly 4 months. I started finding intermittent touch issues that have been random. Its extremely bad when playing games where precision touch and timing are critical. Just normal day to day usage for email, web browsing, etc. you would not notice it much unless you attempt to draw in notepad, then I can see how occasionally it does not register touch while sliding a stylus and other times, its like a rapid touch response.


I have performed every single thing I could find from others having the same issue, and from the looks of how many complaints about this, it sounds like either design flaw or iOS issues. I have tried the following:

  • Turn off and on
  • Hard rest/restart
  • Clean the screen frequently
  • Removed the expensive tempered glass Screen protector
  • Switched case to a case that has no magnetic close
  • Use the Apply plug instead of a multi-usb port charger
  • Turning off Bluetooth
  • Turning off Background App Refresh
  • Turning off Multitasking
  • Etc...etc...etc..etc.


Nothing has worked and seeing all the various forums and posts from people, this is a big problem a rather massive quantity of people have with the iPad Pro's. This weekend I have just had it with this very new iPad Pro that is driving me crazy... I hit the forums looking for anything i have no tried and its all the same, nobody knows and many have just given up on iPads, a lot of people have turned their iPads in under warranty only to find the refurbished units they receive all have the same issue. I am right there with them, I have absolutely loved the Apple devices, my house nearly all Apply, TV's, iPhones, iPads, MacMini's, etc.


I was preparing to erase my iPad Pro and send it back, but gave it one more try, i literally went through every single setting, turning off every single feature and hard restart. After that, the issues are so far gone. I may have a pretty much featureless iPad Pro right now, however no more intermittent unresponsive touch, so i suspect its an iOS issue! I have no interest in turning on any settings one at a time until the issue returns, for now hoping it will eventually be resolved and i can turn everything back on, i just need to not deal with this issue for a while as it has nearly turned me away from Apple products going forward. As expensive as these devices are, we should not have these kind of issues.

iPad Pro 10.5-inch, Wi-Fi, Cellular

Posted on Jan 13, 2019 7:44 PM

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Posted on Jan 13, 2019 11:25 PM

This is NOT what you are going to want to read/learn, but this is a known issue across all iPad Pro year and models ( even the brand new 2018, 3rd gen iPad Pro models ) and it is starting to affect both the 2018 and 2017 6th and 5th gen 9.7 inch screen iPads, too!!

I am beginning to think that this is a growing issue that is NOT hardware related, but either iOS 11 and/or iOS 12 related bug.

I have a 1st gen, 12.9 inch screen iPad Pro still running iOS 10.3.3 and I am NOT experiencing these recent intermittent touch screen issues.


The best you can do is alert Apple to this growing issue.


The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.


iPad Feedback


http://www.apple.com/feedback/ipad.html


Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.


The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.


Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.


Contact - How to Contact Us - Apple


Good Luck to You!

757 replies

Oct 7, 2019 6:23 AM in response to MichelPM

"If you toggle OFF Gestures how do you zoom in and out and scroll apps

without using your fingers or a generic capacitive stylus, IF you do not

use/own an Apple Pencil?"


I don't know what exactly what "multitasking & Dock" > "Gestures" really do. All I know is that general pinch zoom, scroll apps, etc. gestures with fingers keep working.


Anyway.... as I said above the "Gestures off" solution lasted only a few minutes on my ipad


Oct 7, 2019 3:24 PM in response to Danz91

I want to let everyone know that I was able to relay the 3 longest posts on this iPad Pro touch screen issue, accompanied by a full explanation of the issue and the possible issues/bugs with both the iPad Pro's touch screen sensors and the iPad/iOS gyroscope feature and possible gyroscope calibration issues, to the Apple Support Community moderating staff here who have forwarded my links and explanations to the responsible, cognizant Apple headquarters teams and employees responsible for mobile device product development of hardware and software and iOS software development.

Not sure if this will help and make this issue more visible to Apple mobile and iOS teams, or not, but I did not want this possible causation discovery to get buried in all of the normal Apple customer/iPad feedback channels.

So, my hope is, now, the proper Apple mobile device hardware and software teams/team leaders will now get notice of this issue directly, now, and perhaps either start or continue and speed up on trying to work out a fix/solution for this.

Still no guarantees, though, but, at least, Apple employees directly know about this issue, now.

This issue has been too long unresolved.



Best of Luck to All of Us on this iPad Pro Unresponsive Touch Screen Issue Getting Worked On and Getting tona Fix/Solution.


Michel PM.

Oct 7, 2019 5:24 PM in response to B-V-K

I’ve been closely following this thread and tried everything suggested, i gave each suggestion 2 days of test but none worked on my iPad pro 12.9inch 2017.

Locking the rotation and limiting the frame rate did not work either.


‘It’s worth noting that when the touch is unresponsive, the pen works as intended, so this is a touch only issue and not a screen or cpu/load issue.


Can’t wait to find a solution as this is affecting me using it and am considering a Surface Pro as a replacement.


Will keep following

Oct 8, 2019 7:23 AM in response to Pyro.Man

I bought what I thought was the best (and most expensive) machine for the size I need; the iPad Pro 10.5. It has WiFi connectivity and phone connectivity and the most memory I could get. This Touch Screen Intermittent Unresponsive Problem has been hounding me for many months. I have spent hours with Apple’s Tech people to no avail. Best Buy’s Apple guru has not even acknowledged the issue. I have tried every possible fix that has been presented here without success. I am about to take it out to the back yard and put it out of my misery!

Oct 8, 2019 1:43 PM in response to Paravin

Cannot be true.

At least, not as common and known as it is is with iPad Pro models.

There are unresponsive touch screen posts here every single day.

Always iPad Pro models. Always.

No mention of this happening once on iPad Air 1 or 2 models, at all!

None.

YOU are the first in nearly a year of this issue.


I know this because I am active in these communities every single day and I am usually the one who mostly replies/answers these unrsponsive touch screen posts when these appear.

Not seeing posts of this issue affecting iPad Air 2 models, at all!


This is is NOT anywhere near a common occurrence with iPad Air 1 of 2 models.


Oct 8, 2019 2:08 PM in response to Paravin

It looks like the iPad Air 2 touch issues were related to a charging issue.

And these are much older posts.

Most are 2 and 3 years old.


Not many recent reports of iPad Air 2 touch issue related to iOS 11 or 12 and those that are only almost a year ago, site that charging issue, again, for touch screen issues.


The issue/s mostly affecting iPad Pro models are of a different variety this time around.

Oct 9, 2019 10:48 PM in response to _JOH_

I tried everything that’s posted here as possible solution, but the problem on my iPad Air 3 got worst. I had this non responding touch screen now more than 10 times an hour. I will now send my iPad Air 3 back to Apple support.

I‘m a little bit worried that there is no free text in the form for describing the problem. In think that this is a hard and software problem that occurred on a lot of devices. I not accepting scrap for premium prices. I keep You up to date when I will get back my device in 2 weeks.

Oct 11, 2019 6:37 PM in response to _JOH_

I was hoping the release of the new iOS would resolve this same issue I’ve been having for 3-4 months. In my frustration of a 50% response rate sending an iMessage, I clicked on the link in this thread to send feedback to Apple and I didn’t experience a single instance of any missed key taps. As I write this, I have had 100% success excluding my own poor aim.


Since wanting to shoot myself in the head following typing a long text that took FOREVER to type, I am now 2 for 2 with perfect response while typing through Safari. No clue if that helps me get closer to a solution, as I have tried all other recommendations in this thread without success, perhaps my fate is to never use message on my iPad again :/

Oct 14, 2019 11:55 AM in response to Awig73

Interesting about it being flat on the desk.


All this talk about the iPad Pro’s really put me off getting one. I was going to get one this year but decided on a MacBook Air instead, which in itself could have been a Catalina disaster but I’m lucky it’s not. I installed that before I read the flood of complaints rendering Macs useless. or I might not have installed it. I still won’t install iPadOS on my iPad Air 2.

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iPad Pro touch screen intermittent unresponsive

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